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RoseFeelsReviews 3,689

2.3

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,026
value
131
shipping
133
returns
109
quality
1,940
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4,238 reviews

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Washington
1 review
0 helpful votes
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Item hasn't arrived after over a month
December 28, 2024

Be prepared that this comes from china…which I didn't realize. I ordered a month ago and it appears my package is just sitting in LA. It's a Christmas gift and at this point I'm not expecting to get it in time.

Date of experience: December 18, 2024
Massachusetts
2 reviews
0 helpful votes
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Too long
December 28, 2024

The website reads 3-5 day shipping, but what they don't tell you is that the item takes several days to make. I order it on dec 18 and got it jan 6 a little different from 3-5 days very misleading

Date of experience: January 15, 2025
Maryland
1 review
0 helpful votes
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Not very happy with my jewelry
December 27, 2024

I ordered 4 puzzle piece necklaces and when they finally arrived, they were all shipped in one little plastic bag and the boxes I ordered with them were seperate. The necklaces were all tangled together. I have gotten 1 out of the 4 untangled, which took me 3 hours and I am still working on the others. When I voiced my concern, they told me that they got tangled in transit and that I should take them to a local jewelry store for help.

Date of experience: January 29, 2025
Ohio
1 review
0 helpful votes
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Did not get what i ordered
December 27, 2024

I thought I purchased a embroidered sweatshirt that looked beautiful on the website, but when I got it it was an poor quality thing, ugly printed on shirt. I asked for a refund but they only offered 30% of my purchased price and I could keep the ugly shirt, I wouldn't give that thing to anyone. If I sent it back to China it would cost over 30.00. I spent 39 plus shipping so I am out 46 dollars. So no I will not buy from them again, and will tell my family and friends not to.

Date of experience: December 4, 2024
Arkansas
1 review
0 helpful votes
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Came just as ordered. Great gift for anyone who loves to cook!

Date of experience: December 17, 2024
Illinois
1 review
0 helpful votes
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Great gift
December 27, 2024

Just as described great gift would purchase again fast shipping

Date of experience: December 17, 2024
California
1 review
0 helpful votes
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Delivery time took much longer than expected. Product was nice

Date of experience: December 16, 2024
Arkansas
1 review
0 helpful votes
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Perfect
December 26, 2024

Easy to use website, beautiful, exactly what I asked for, my mom loves it

Date of experience: January 23, 2025
Arizona
1 review
0 helpful votes
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Eh
December 26, 2024

I thought the design and idea was super cute, but when I got the sweater, the fabric felt cheap and it took almost a month of delivery that for a second I thought I got scammed!

Date of experience: December 16, 2024
Texas
1 review
0 helpful votes
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Cool
December 26, 2024

Cool. Very cool. Since you insist on a certain amount of characters. It was cool except one of the rivets came out and she had to rig it to keep it together.

Date of experience: January 17, 2025
Virginia
1 review
0 helpful votes
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Slow delivery by USPS
December 26, 2024

Satisfied with your product, you had it ready for shipment in a timely manner but USPS took 10 days to pick up and deliver the product, way too long.

Date of experience: December 16, 2024
Connecticut
1 review
0 helpful votes
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NIce but long wait.
December 26, 2024

Relatively easy. Nice unique gift ideas. Plan for long shipping/deliver times. This item was shipped from China.

Date of experience: January 13, 2025
Ohio
1 review
0 helpful votes
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Fair. Product was good. Message not being included with the order was a disappointment.

Date of experience: January 13, 2025
Missouri
1 review
0 helpful votes
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This place sucks.
December 26, 2024

I paid extra an extra $25 for 3 day shipping and the package didn't come in until 21 days later! I emailed a complaint. And all you'll receive back is an automated email that basically says you're screwed. Finally got the package and it is Low quality sweater with a high quality price tag. Do not shop here.

Date of experience: December 16, 2024
Texas
1 review
0 helpful votes
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Missing package
December 25, 2024

Package never arrived at all so I don't really have a positive light on them

Date of experience: December 15, 2024
California
1 review
0 helpful votes
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After purchasing from this site the order never attached properly to my account so it was impossible to track without contacting your company. The response back was within 1-2 days which was nice but still no change on my account. Additionally, the photo album wasn't the quality I expected so I will return it.

Date of experience: November 21, 2024
Texas
2 reviews
0 helpful votes
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Easy
December 24, 2024

Easy to order and received as described. Masculine and nice looking.

Date of experience: December 14, 2024
Kentucky
1 review
0 helpful votes
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Disappointed
December 24, 2024

Cheap plastic and paint was smeared and light. It was to be a Christmas gift but I won't give it now

Date of experience: December 14, 2024
West Virginia
1 review
0 helpful votes
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Fabulous!
December 22, 2024

Product was just as described. More beautiful in person than pics! Very satisfied

Date of experience: December 12, 2024
Colorado
4 reviews
0 helpful votes
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Slow Shipping
December 22, 2024

I finally received my order after contacting customer service a couple of times. I understand that they have more orders to feel than mine, but I didn't expect it to take so long to receive my order. I am happy with my order though, the finished product was just as I ordered.

Date of experience: December 12, 2024