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The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
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Product was beautiful. Ordered the love Grows Here heart tree for my mother's birthday. Names were spelt correctly, overall job well done. Would recommend for any gift to mother or grandmothers.
Great feedback from their customer service, got my order taken care of instantly
Quick and easy. The sign I ordered was beautiful.
The only issue I had was I paid for speedy delivery and ended up taken 3 weeks to receive the sign and I had to email the company which is why I think it ended up being shipped when it was.
Whe the product was very nice, it took over 3 weeks to get delivery. So if you need it fast, choose another website. If you're a way in advance planner, order now!
Easy, no guessing, everything made sense from order to fulfillment. Loved the rush option and communication.
Easy to create personalized items. Had a little shipping issue in which the seller worked very well with me in handling. Product looks great, would have liked a little more color contrast on woods. All in all this final product will make someone very happy :)
Playing rubbed off in two weeks. Delivery took three weeks.
Quick and easy. No traps, no bait switch. Product was just as advertised.
Great product but took longer than expected to be delivered.
I found this item while searching for something else. Good find! I am very happy with it.
I bought a Venmo/Instagram plaque with my scan on it and they sent it to me opposite. So the Venmo scan was on the Instagram side and the Instagram scan was on the Venmo side.): it looks really cute and I still use it. But it was almost $50 and I expected it to be written out correctly.
The product came out nice, though a little difficult to read names because the ink was too close in color to the material. I paid extra for fastest shipping. I found out too late that there is a production process that can take up to 10 business days. That was disappointing considering it arrived after the birthday party I needed it for.
Product came as pictured however the social icon stickers were a little crooked and the frame top right has slight damage.
Simple and easy! Adorable, this was a gift the receiver absolutely loved it
It was alright took a little while to make and the site didnt say how long it would take to make but had speedy shipping which made it seem it would ome faster then it did but still took 3 week
Gift for my grandmas 75th birthday came out better than the picture Can't wait for her to see it. Thank you so much!
I'll know more when I give it to the one I bought it for, which won't be until her birthday in June.
Very good quality and design was exactly how I wanted it
Gave it as a bday gift to my dad with his daughters names. He loved it! Super nice!
Bought a bracelet for my grandmothers birthday and she loved it!