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RoomieMatch has a rating of 2.7 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RoomieMatch most frequently mention customer service, and email address problems. RoomieMatch ranks 5th among Roommate sites.
No positive highlights yet
I read the bad reviews and decided to go ahead with the freebie version. The matches they sent me were all very close matches (except most had cats to which I am allergic). I ended up resolving my situation another way, and emailed RoomieMatch to advise so and asked them to cancel my subscription and not send me any more matches. Emails stopped coming two days later. I have zero complaints. Worked exactly as promised and I didn't need to ask more than once to cancel. 10/10.
I literally paid for their cheap option and found a roommate without them and decided id need another roommate in a few months because i'm subletting. I emailed this when they asked if i was still active and i got a very rude response back. Next time i won't pay for your $#*!ing service jeez. Also their matching percentages were terrible in terms of actual compatibility- i had to do half the sorting myself.
I've had this service since August, I've had a few successful hits from it but yes the people are less responsive than let's say Roomster.
My main complaint is that every time I relist my room it downgrades my rent price. I put $800-$899 and roommiematch decides to put it down to $600-$699. No customer service. No one will fix it. They claim you can just update your info by refilling out the form but I've found this to be untrue as they took none of my changes.
Seriously what kind of service is this if THEY decide what your rent is?
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