• Roku

Roku

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Overview

Roku has a rating of 1.9 stars from 163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roku most frequently mention customer service, and phone number problems. Roku ranks 953rd among Music sites.

  • Service
    50
  • Value
    46
  • Shipping
    22
  • Returns
    26
  • Quality
    50
Positive reviews (last 12 months): 0%
Positive
0
Neutral
4
Negative
45
8
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The worst part is if you call their customer service number they just refer you to email them.
How would you rate Roku?
Top Positive Review

“Great way to Watch Entertainment”

Lawhana K.
7/20/22

I love the Roku stick which just plugs into my flatcreen. It has it own channel and let's you add a good amt.of other apps. It will store your choices and is fast and efficient. Thank you Roku!

Top Critical Review

“They changed their terms 3/2 and you can't opt out”

S g.
3/3/24

They changed their terms this morning, and there is NO way to disagree. They are holding our TVs and apps hostage if we don't agree: If you're a customer and now want to sue, you're outta luck! All disputes will now be settled via arbitrations, and THEY pick the arbiter. So Roku, what have you done with our info, that I can't opt out of agreeing to these new and horrid terms for MY device that I've had for years? And do you really think this is binding? No, this is illegal in other countries so I doubt it holds up here. Your customers are about to give you a wake up call!

Reviews (163)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (22)
Thumbnail of user cherid88
1 review
0 helpful votes
July 27th, 2022

He was so friendly & supportive. He understood my issue and provide info! Greg is a great resource.

Tip for consumers:
Greg was great helpful & kind

Products used:
Roku password

Service
Value
Shipping
Returns
Quality
Thumbnail of user lawhanak
13 reviews
53 helpful votes
July 20th, 2022

I love the Roku stick which just plugs into my flatcreen. It has it own channel and let's you add a good amt.of other apps. It will store your choices and is fast and efficient.
Thank you Roku!

Products used:
Got this item at Wal- mart at the local store.

Thumbnail of user wendied6
3 reviews
25 helpful votes
December 15th, 2020

About 10 years ago I began a journey to find the best streaming option to cut the cord. Studied and compared so many different options as well as tried a few. One caught my eye as it seemed to meet all of my needs that winner was Roku. Pulled the trigger purchasing directly from the Roku site and waited for my prize to come. From unboxing until full installation was about 10 minutes and that was me dragging my feet. Off I was to many free streaming channels and the channels/apps have grown tremendously since that time. Many years have passed and tech has come a long way since that first purchase, however, Roku has remained current with the times and is still my pick. 10 or so years later I wouldn't purchase any other device. I've purchased set top, streaming sticks for myself as well as gifts for others. Always could count on excellent customer care. Very reasonably priced and overall my best pick if your cutting the cord. While Roku is completely free one is able to purchase any premium channels of choice as well as streaming channels replacing the evil cable company. It should be noted that you are in control of all of your streaming channels via the Roku site whether it be cancelling or adding. Overall the Roku site and their products are as stated and even a non tech savvy individual should have no problems.

Thumbnail of user marianb4
19 reviews
63 helpful votes
October 13th, 2015

I have had roku since 2009. It was always good but now its really wonderful. So easy to use. You can get the Roku USB Stick Player for Free if you buy 3 mos of HULU and the more expensive Roku models 2 and 3 for half price.at HULU... good deal.
Also it works on many cable company's universal remotes but your cable company never knows this. Look it up on your providers code list... Usually it falls under AUX.

Thumbnail of user emilyb241
76 reviews
124 helpful votes
August 6th, 2018

The Roku Stick has everything. I usually use it for Netflix, pandora and YouTube but there's a lot on the Roku stick

Thumbnail of user timmyn2
1 review
1 helpful vote
November 26th, 2018

I use my Roku to access all the streaming services I need to watch the most amazing content out there. It is very easy to use and reliable.

Thumbnail of user johnr438
4 reviews
2 helpful votes
February 18th, 2017

Apple, and Amazon are breathing down the necks of this pioneer Service/product and others are trying to swallow it up from the inside, but still it offers the best way into streaming content into your box--unless you are a real techie type who goes on the web and still Roku offers some place for that.

Thumbnail of user brinnj
10 reviews
17 helpful votes
February 18th, 2015

We have owned Roku since it first appeared and no one knew what the heck it was. Now there are many options for streaming content to your home TV. While the menus are not as slick as AppleTV, we find more freedom and more content (less restriction) using Roku. We have owned both hardwire and wireless versions. There are handy apps if you wish to use your phone/tablet in lieu of the Roku remote. A very dependable gadget. After nearly a decade of use, our original Roku is still alive and kicking. Reasonably priced & widely available.

Thumbnail of user ilovem
4 reviews
9 helpful votes
June 12th, 2016

100% love it. Especially for VUDU

Thumbnail of user robertg227
2 reviews
0 helpful votes
October 13th, 2016

Everyone can afford this and noone will regret getting it!

Thumbnail of user bettyb73
3 reviews
1 helpful vote
November 25th, 2016

I like Roku cause here I always can find smth to watch

Thumbnail of user jimd80
8 reviews
28 helpful votes
October 20th, 2015

Good choice of online activities

Thumbnail of user annk25
10 reviews
3 helpful votes
August 1st, 2015

Love using this
Where I can alway find something to watch

34 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

Roku provides the simplest way to stream entertainment to your TV. On your terms. With thousands of available channels to choose from.

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