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Rockler Companies Inc. has a rating of 1.3 stars from 87 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rockler Companies Inc. most frequently mention customer service, credit card, and dust collector problems. Rockler Companies Inc. ranks 83rd among Woodworking sites.
This company responds to reviews on average within 22 hours
No positive highlights yet
The Rockler store in San Diego went above and beyond. I was trying to order a CNC router online through the Rockler website because of traveling for business. I was having trouble with my credit card due to the amount and couldn't make the transaction. I went to the nearest Rockler store which was in San Diego. I explained my problem, so they Contacted the store in Washington where I live and were able to have the cnc router waiting for me To pick up upon my return. What awesome customer service. You guys rock.
Excuse my french but $#*!ING TERRIBLE CUSTOMER SERVICE. They have good tools but there customer service is the worst i have ever delt with emailed 3 times over the course of 5 days and they sent me a no-reply email and said there expecting to respond within the next 4 hours obviously that never happened then i called and waited for 1 hour for some one to answer
A good place to hunt for out of production tools. I've bought tools from Rockler many times and it was always a good experience.
I posted a previous review stating that negative reviews may are not posted.
Shortly after my post rockler contacted me ( i believe it was from my earlier attempt to contact them).
Long story shortened, it appears that the site may not interact with mobile devices (i had used an iphone6). It appears like rockler is receiving the review, but rockler does not receive it. The site even does an email confirmation.
I should mention i could not order using my mobile device. At the time, i did not associate that with a possible site problem.
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Shop for Woodworking Tools, Plans, Finishing and Hardware online at Rockler Woodworking and Hardware. Find thousands of woodworking supplies like drawer slides, hardwoods, cabinet hinges, and knobs and pulls. Plus, Rockler has great tools like router...
