• Rocket Lawyer

2018 CUSTOMER CHOICE AWARD

Rocket Lawyer

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Overview

Rocket Lawyer has a rating of 4.8 stars from 2,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rocket Lawyer most frequently mention customer service, free trial, and legal documents. Rocket Lawyer ranks 1st among Legal Documents sites.

  • Service
    89
  • Value
    81
  • Quality
    78

Proactively asks for customer feedback

Positive reviews (last 12 months): 98.8%
Positive
398
Neutral
4
Negative
1
1
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How would you rate Rocket Lawyer?
Top Positive Review

“Transfer on Death Deeds Tate”

Charles T.
9/4/24

My experience with Rocket Lawyer has been very good. The deed forms that I used were easy to use and well done. I suggest the following changes to the form. 1) Change the "Mail Tax Statements To" info to show somewhere else on the the form instead of creating a blank page with only the mailing info. 2) Add an "Additional Provisions" section. (3) The Grantor Acknowledgement page spacing for signature lines needs to larger to accommodate normal size writing and signatures. I will use Rocket Lawyer for any future legal items.

Top Critical Review

“Be wary of this scam website”

Jan K.
6/10/22

CAUTION: This company is a scam. They let you register, don't give you access to anything within the first 7 days of trial and then (when you think the registration was unsuccessful) suddenly start collecting. You can only cancel via the account, but they don't send an email with a password and the password reset doesn't work well either. If you try to cancel by e-mail, you are deliberately sent from pillar to post. After several complaints, no solution is offered and they continue to insist that the invoice must be paid. The positive reviews on the various websites seem to be fake. Often the reviewers have only posted 1 review. My advice: DO NOT do business with this company and stay far away from them.

Reviews (2,896)

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Reviews that mention popular keywords

customer service (582) rocket lawyer (620) credit card (59) lease agreement (36) kevin phelps (20) billing issue (17)
Thumbnail of user chavisc
1 review
0 helpful votes
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August 10th, 2021
Verified purchase

Value quality of content and easy to use especially for the own who familiar with writing contract

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hello Chavis,

So glad you've enjoyed our service, we're happy that you're happy! Please let us know if you have any questions or concerns at this time by sending an email to customeroutreach@rocketlawyer.com. Thanks!

Thumbnail of user megb186
1 review
0 helpful votes
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August 10th, 2021
Verified purchase

A little over priced but awesome customer service.

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Velma A. – Rocket Lawyer Rep

Hi Meg,

So glad you've enjoyed our service, we're happy that you're happy! If you need anything at this time, please email us at customeroutreach@rocketlawyer.com. Take care!

Thumbnail of user maryannr79
1 review
0 helpful votes
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August 10th, 2021
Verified purchase

Addressed my issue quickly and efficiently with a pleasant attitude.

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Velma A. – Rocket Lawyer Rep

Hi Maryann,

Thank you for your review, we greatly appreciate it! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Thanks again!

Thumbnail of user brians2227
1 review
0 helpful votes
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August 10th, 2021
Verified purchase

Answered my questions and provided a quick resolution!

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hello Brian,

We're delighted to hear about your positive experience and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Take care!

Thumbnail of user laurieh373
1 review
0 helpful votes
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August 10th, 2021
Verified purchase

Very friendly. Addressed my concern with expediency and issue was resolved

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hi Laurie,

Thanks for your review, we're happy that you're happy! Please let us know if you need anything further at this time by emailing us at customeroutreach@rocketlawyer.com. Thanks again!

Thumbnail of user donnyt17
1 review
0 helpful votes
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August 9th, 2021
Verified purchase

Called in to dispute the membership charge on my cc and it was taken care of no problem

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hello Donny,

We appreciate your review, thanks so much! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!

Thumbnail of user stevenp1147
1 review
0 helpful votes
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August 9th, 2021
Verified purchase

Had a cancellation issue. Promptly handled and refunded.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hi Steven,

Thanks for your review, we greatly appreciate it! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks again!

Thumbnail of user shawnb506
1 review
0 helpful votes
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August 9th, 2021
Verified purchase

Excellent, very helpful and document worked great!

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hi Shawn,

So glad you've enjoyed our service, we're happy that you're happy! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns at this time. Have a wonderful day!

Thumbnail of user debbyd31
1 review
0 helpful votes
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August 9th, 2021
Verified purchase

Quick and easy to cancel. Helpful, professional in the process.

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Velma A. – Rocket Lawyer Rep

Hi Debby,

We really appreciate your review, thanks! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!

Thumbnail of user vivianh147
1 review
0 helpful votes
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August 9th, 2021
Verified purchase

She has great customer services skills. It was a pleasure speaking to her.

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Velma A. – Rocket Lawyer Rep

Hi Vivian,

It's so great to hear that you've had a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Have a great day!

Thumbnail of user kellim149
1 review
0 helpful votes
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August 7th, 2021
Verified purchase

My rep was quick and helpful. We appreciate the great customer service.

Service
Value
Quality
Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hi Kelli,

We're so glad to hear that one of our representatives were able to assist you with this matter and appreciate you taking the time to leave us a review! If you have any questions or concerns, please email us at customeroutreach@rocketlawyer.com. Have a wonderful day!

Thumbnail of user tobyonb
1 review
0 helpful votes
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August 6th, 2021
Verified purchase

Received excellent customer service and situation was handled properly.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hello Tobyon,

We appreciate you taking the time to leave us a review, thanks so much! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Take care!

Thumbnail of user catheriner516
1 review
0 helpful votes
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August 6th, 2021
Verified purchase

Sabrina was very professional and courteous. She resolved my matter in minutes.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hello Catherine,

Thank you for your review and we're happy to hear our services were able to help you get what you needed taken care of. Please let us know if you have any questions or concerns by sending an email to customeroutreach@rocketlawyer.com. Thanks again!

Thumbnail of user kathrync471
1 review
0 helpful votes
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August 5th, 2021
Verified purchase

Kevin was very helpful and took care of my issue immediately

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hey Kathryn,

We appreciate you taking the time to leave us a review and so glad you've had a positive experience with one of our representatives! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Have a great day!

Thumbnail of user shanoyam
1 review
0 helpful votes
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August 5th, 2021
Verified purchase

No wait the gentleman that helped me was very helpful and understanding A1 services

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hello Shanoya,

We appreciate your review and happy to hear that you've had a positive experience with our service! Let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Thanks!

Thumbnail of user mirandal99
1 review
0 helpful votes
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August 5th, 2021
Verified purchase

Christine was very helpful and helped cancel my membership!

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hello Miranda,

We're really glad to hear you've had such a positive experience with one of our representatives and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a wonderful day!

Thumbnail of user irmar64
1 review
0 helpful votes
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August 5th, 2021
Verified purchase

I enjoyed using rocket lawyer but their reps are so nice and helpful!

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hi Irma,

We appreciate you taking the time to leave us a review and so glad you've enjoyed our service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!

Thumbnail of user edb429
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

Using Rocket Lawyer was easy and user friendly. Wide range of forms available as well.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hey Ed,

It's awesome to hear you've enjoyed our service! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Take care!

Thumbnail of user leonarde41
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

Your specialist was great; very helpful, courteous, and knowledgeable.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hey Leonard,

Thank you for your review, we greatly appreciate it! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!

Thumbnail of user conrayb
1 review
0 helpful votes
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August 2nd, 2021
Verified purchase

Kaylee was excellent she handled things exceptionally for me and my wife.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hey Conray,

It's so great to hear that our services were able to assist you and appreciate your review! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Have a wonderful day!

Thumbnail of user jenniferl1956
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

Conversation was very pleasant and extremely helpful.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hey Jennifer,

Thank you for your review, we greatly appreciate it! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!

Thumbnail of user jcq3
1 review
0 helpful votes
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August 3rd, 2021
Verified purchase

Easy process, Very friendly service and was able to resolve the issue quickly

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hi JC,

Thanks so much for your review, we're happy that you're happy! If you have questions or concerns for us at this time, just email us at customeroutreach@rocketlawyer.com. Take care!

Thumbnail of user danieln785
1 review
0 helpful votes
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August 3rd, 2021
Verified purchase

My request was addressed efficiently, effectively, in a polite and respectful way

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hey Daniel,

We're so glad that you were able to find what you needed and appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Take care!

Thumbnail of user branisham
1 review
0 helpful votes
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August 3rd, 2021
Verified purchase

She was very understanding, polite, and quick with helping me out!

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hey Branisha,

Thanks so much for your review, we're happy to hear you've enjoyed our service! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!

Thumbnail of user madisenr1
1 review
0 helpful votes
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August 2nd, 2021
Verified purchase

Very informative, helpful and overall great experience.

Thumbnail of user velmaa6
Velma A. – Rocket Lawyer Rep

Hi Madisen,

It's awesome to hear you've enjoyed our customer service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Thanks!

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From the business

At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.

Company Representative

Thumbnail of user mattp20
Rocket L.

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