Rocket Lawyer has a rating of 4.8 stars from 2,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rocket Lawyer most frequently mention customer service, free trial, and legal documents. Rocket Lawyer ranks 1st among Legal Documents sites.
Proactively asks for customer feedback
My experience with Rocket Lawyer has been very good. The deed forms that I used were easy to use and well done. I suggest the following changes to the form. 1) Change the "Mail Tax Statements To" info to show somewhere else on the the form instead of creating a blank page with only the mailing info. 2) Add an "Additional Provisions" section. (3) The Grantor Acknowledgement page spacing for signature lines needs to larger to accommodate normal size writing and signatures. I will use Rocket Lawyer for any future legal items.
CAUTION: This company is a scam. They let you register, don't give you access to anything within the first 7 days of trial and then (when you think the registration was unsuccessful) suddenly start collecting. You can only cancel via the account, but they don't send an email with a password and the password reset doesn't work well either. If you try to cancel by e-mail, you are deliberately sent from pillar to post. After several complaints, no solution is offered and they continue to insist that the invoice must be paid. The positive reviews on the various websites seem to be fake. Often the reviewers have only posted 1 review. My advice: DO NOT do business with this company and stay far away from them.
A little over priced but awesome customer service.
Hi Meg,
So glad you've enjoyed our service, we're happy that you're happy! If you need anything at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
Addressed my issue quickly and efficiently with a pleasant attitude.
Hi Maryann,
Thank you for your review, we greatly appreciate it! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Thanks again!
Answered my questions and provided a quick resolution!
Hello Brian,
We're delighted to hear about your positive experience and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Take care!
Very friendly. Addressed my concern with expediency and issue was resolved
Hi Laurie,
Thanks for your review, we're happy that you're happy! Please let us know if you need anything further at this time by emailing us at customeroutreach@rocketlawyer.com. Thanks again!
Called in to dispute the membership charge on my cc and it was taken care of no problem
Hello Donny,
We appreciate your review, thanks so much! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
Had a cancellation issue. Promptly handled and refunded.
Hi Steven,
Thanks for your review, we greatly appreciate it! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks again!
Excellent, very helpful and document worked great!
Hi Shawn,
So glad you've enjoyed our service, we're happy that you're happy! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns at this time. Have a wonderful day!
Quick and easy to cancel. Helpful, professional in the process.
Hi Debby,
We really appreciate your review, thanks! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
She has great customer services skills. It was a pleasure speaking to her.
Hi Vivian,
It's so great to hear that you've had a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Have a great day!
My rep was quick and helpful. We appreciate the great customer service.
Hi Kelli,
We're so glad to hear that one of our representatives were able to assist you with this matter and appreciate you taking the time to leave us a review! If you have any questions or concerns, please email us at customeroutreach@rocketlawyer.com. Have a wonderful day!
Received excellent customer service and situation was handled properly.
Hello Tobyon,
We appreciate you taking the time to leave us a review, thanks so much! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Take care!
Sabrina was very professional and courteous. She resolved my matter in minutes.
Hello Catherine,
Thank you for your review and we're happy to hear our services were able to help you get what you needed taken care of. Please let us know if you have any questions or concerns by sending an email to customeroutreach@rocketlawyer.com. Thanks again!
Kevin was very helpful and took care of my issue immediately
Hey Kathryn,
We appreciate you taking the time to leave us a review and so glad you've had a positive experience with one of our representatives! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Have a great day!
No wait the gentleman that helped me was very helpful and understanding A1 services
Hello Shanoya,
We appreciate your review and happy to hear that you've had a positive experience with our service! Let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Thanks!
Christine was very helpful and helped cancel my membership!
Hello Miranda,
We're really glad to hear you've had such a positive experience with one of our representatives and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a wonderful day!
I enjoyed using rocket lawyer but their reps are so nice and helpful!
Hi Irma,
We appreciate you taking the time to leave us a review and so glad you've enjoyed our service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
Using Rocket Lawyer was easy and user friendly. Wide range of forms available as well.
Hey Ed,
It's awesome to hear you've enjoyed our service! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Take care!
Your specialist was great; very helpful, courteous, and knowledgeable.
Hey Leonard,
Thank you for your review, we greatly appreciate it! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
Kaylee was excellent she handled things exceptionally for me and my wife.
Hey Conray,
It's so great to hear that our services were able to assist you and appreciate your review! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Have a wonderful day!
Conversation was very pleasant and extremely helpful.
Hey Jennifer,
Thank you for your review, we greatly appreciate it! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
Easy process, Very friendly service and was able to resolve the issue quickly
Hi JC,
Thanks so much for your review, we're happy that you're happy! If you have questions or concerns for us at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
My request was addressed efficiently, effectively, in a polite and respectful way
Hey Daniel,
We're so glad that you were able to find what you needed and appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Take care!
She was very understanding, polite, and quick with helping me out!
Hey Branisha,
Thanks so much for your review, we're happy to hear you've enjoyed our service! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
Very informative, helpful and overall great experience.
Hi Madisen,
It's awesome to hear you've enjoyed our customer service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Thanks!
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Hello Chavis,
So glad you've enjoyed our service, we're happy that you're happy! Please let us know if you have any questions or concerns at this time by sending an email to customeroutreach@rocketlawyer.com. Thanks!