RockCow Leather Studio

Ordered a bag from this company that looked to be from California. Next thing I knew I got emails about product coming from China. When my bag arrived it was not a good quality and not up to description and cost. Took a long time and many emails for them to accept I wanted a Return/Refund. When I finally got an address for return it was a city/province/country code but no company name or street. Will cost a lot to send, probably won't get there, doubt I'll get refund.

I love the bag. Its beautiful…a piece of work. The only thing that I might suggest is if you could make the straps that convert to backpack, if those could be detachable. That would be perfect!
Other than that….wonderful purchase! Thank you

The bag arrived as was suggested within the delivery time. Looks and feels very nice. Special thanks for Katherine for the extra stuff I asked for. I would recommend this shop and their products.

I really enjoy my bag the quality is awesome and the delivery is fast. In addition any question I have was answered right away. I am very happy with my bag. I would recommend based solely on my experience.

I was very disappointed at the quality of leather. The kit looks cheaply made and the monogramming is the same color so you really can't see the name unless you look for it. I was embarrassed to give this to my husband for a gift, but told him I would find something better and to use this as a back up junkie shaving kit.

I bought 3 different bags from RockCow as Christmas gifts for my son and 2 son-in-laws, and I loved each and every one. I initially bought 2 of the lighter types and needed a 3rd and went with the vintage style. The craftsmanship and detail are really impressive. They're beautiful to look at and with time will age beautifully as well.

Only on the plastic shipping bag did I see Republic of China is their location. Their return policy is total subterfuge. It states they will prepay freight if an item is damaged. I received 3 shoddy bags, but said I would only return the leather bag that had a v shaped ink mark. The response from * was informing ME to CLEAN IT. After repeated emails to them, we tried calling 30 times only to get suspicious messages such as "The number is busy..." or "Internet problems...". I am contacting my credit card, the BBB, the Attorney General or whoever could stop them from selling in the United States. I would imagine their reviews on the site are as fake as their policies.

*Personal information redacted by admin

I just recently purchased from them. I'm highly upset! I bought a bookbag purse from the site on March 1st and I paid the extra $21 for 5-7 day shipping. I waited til March 12th to contact them because I counted 7 business days. The guy who answered the phone number said they were out of stock and mine was being made. He said it would ship out that next Monday. So on Monday I still didn't receive a tracking number. I decided to email asking for a refund of the money I paid for shipping or either a full refund. The lady who emailed back said they would send my tracking number. I received a tracking number 2 days later. I FINALLY got my bag at the end of the month on the 28th of March. I immediately opened it all excited to just finally have it. Only to be disappointed! The damn thing didn't look like the picture! I was livid! I started emailing the lady back asking for a return address because I wanted a full refund! She tried convincing me to keep the bag and they'd refund me 20% which was only $34. I politely said no and I wanted a full refund. She said she'd get me a return address in 1-3 days. On the 4th day I emailed again she said she would have that return address for me in 2 days. Finally I got the return address and I sent it immediately but the weirdest thing happened. She told me to not leave a note in the bag when I sent it. Well the bag arrived to that return address yesterday and I have yet to get an email back and I've emailed her twice. I'm guessing I'm gonna have to chalk it up to a $174 loss. I'll let you know if I ever do get the refund but I highly doubt it.

Smelled great when I opened it. I've only been on a few trips since purchasing but it seems like it is made really well. Can't wait to use it over the years.

This bag is amazing! Far exceeded my expectations! Excellent craftsmanship, amazing leather, and exceptional customer service! Thank you!

I ordered a waxed canvas cross-body shoulder bag without thinking to check reviews and I sweated bullets until it came--and it did come. Took about three weeks. It looks good. It is waxed canvas, thick, strong stuff. Most of it is single stitched and I haven't put it to use yet. Couple of scary indicators about this business, though: Their return policy is vague, at best. It does seem to be a Chinese outfit, not a US business. Therefore, not accountable, and I was burned by a fake shoe sales company before--also a Chinese outfit. My credit card company could not get my money back from that endeavor and I got no shoes. Just lost seventy bucks. Point here is don't deal with a Chinese business, or maybe with any business based out of the US. I got my shoulder bag via US mail. Was sent with tracking number from the SF Express, whoever they are. The return address on the package showed a male Latino name but the package had Chinese characters stamped all over it. I got the bag! It looks good, but I'd never order from them again because I don't really know who or what they are or where they are.

Beautiful bag, beautiful colour and hidden surprise was the straps can be used also like a cross body bag. Love it

Great product! Love the bag.
Great product! Just wish the inside zipper pockets were a little bit more rugged.

I bought a bag from this company last year, but it wasn't the right bag (I think I may have selected the wrong bag). I contacted the company to see if they could exchange and they said that I would have to send it back to them in China ($160 with DHL) OR wait to have them "send me a US address." So months go by and I'm emailing them to follow up, and then they go and send me a US address of a customer in the US who had gone on their website and purchased the bag I wanted to return. They wanted me to go to USPS and mail the bag to this person - after I had opened it. I was like, this is kind of a scam. I couldn't mail it in time so they sent me another address some weeks later, of another customer in the US who had bought the bag too. I let my credit card company know but they couldn't refund me because technically the website says I would have to pay for shipping for returns. So I do not recommend this company at all. The bag itself was ok but not lined and not made very well. I'm probably going to just give it away.

It is exactly what shown on the website. The quality is excellent. The delivery was sooner than expected.