RockAuto has a rating of 1.5 stars from 1,634 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RockAuto most frequently mention customer service, wrong part, and return shipping problems. RockAuto ranks 893rd among Auto Parts sites.
I have been almost exclusively shopping RockAuto for vehicle parts for the last 5 years. My experience has been great! I constantly find a good choice of quality name brands to choose from and great low prices compared to anyone locally. I always get what I orderd and the few times I have needed to return parts, their return service is streamlined and simple to follow just keep original box parts came in. Really, customer needs to know what they are looking for when they buy. RockAuto isn't going to hold your hand but if you know what you want, you can find it.
I had used Rockauto.com for years but quality control has gone down hill, customer service is near nonexistent and if you want to talk to someone about customer service give it up. Got my last part from them end of January and arrived January. Couldn't install for 2 weeks and within 2 weeks the part which had to be repaired to use no longer worked. Purely insane BS now. They can count another customer lost.
These guys saved the day. My part arrived a day earlier than expected and fit perfectly. My car runs great. Way better experience than Amazon who sent me a part that wasn't even close to what I ordered. What I also found that most other dealers is the ability to pay for expedited shipping which is what I needed. Thanks rock auto
I have been almost exclusively shopping RockAuto for vehicle parts for the last 5 years. My experience has been great! I constantly find a good choice of quality name brands to choose from and great low prices compared to anyone locally. I always get what I orderd and the few times I have needed to return parts, their return service is streamlined and simple to follow just keep original box parts came in. Really, customer needs to know what they are looking for when they buy. RockAuto isn't going to hold your hand but if you know what you want, you can find it.
Tip for consumers:
Their site layout may be confusing to someone who doesn't know vehicles and vehicle parts; however, if you know what you are looking for, you can find it pretty quickly. I have been thoroughly pleased with this business over the last 5 years and I make orders with them frequently. I am very surprised they have such a low star rating on here. That is not an accurate reflection of my continual experience with them.
Products used:
Starters, ball joints, control arms, spark plugs, coil packs, bushings, wheel bearings, tie rods, headlight assemblies, air shocks and struts, oil pumps, alternators and more
Ordered brake rotors one day they showed up the next day l have Ordered from rockauto a few times all orders were correct and shipping was always quick I always double check to be sure I am ordering the correct part so I have not had to contact them about anything so as of now everything has been OK
Never had a problem order my parts on a Tuesday they are on my porch within 2 days and a lot of times the next day their prices are a fraction of what auto parts stores are and for the name brand parts only people that complain are the ones who order wron part to begin with or buy something before it's delivered and have to send it back I always buy my parts from rock auto and will keep doing it!
I have used many USA companies over the years when sourcing parts for my rare right hand drive 1960 Buick Electra 225.
I have owned the car for 42 years.
I have never used Rock Auto before and was unsure if they would be any good compared to other companies I have used.
I am glad I didnt read all the bad reviews as
Rock Auto exceeded my expectations.
Only 8 days from the time I placed the order to when I received my 4 wheel cylinders and 8 brake shoes.
Thats exceptional service from the US to New Zealand.
My cars back on the road thanks to Rock Autos.
Stoked with my new Brake shoes and my new wheel cylinders.
Fantastic.
Tip for consumers:
Great service.
Excellent parts.
I'm glad I didnt read their bad reviews as I would not of used them
I will definitely use them again
Products used:
New brake shoes and Wheel cylinders
Always a great experience with Rock Auto. Everything you need is in stock, it ships fast and for a good price. I've bought a lot over the years from these guys and will continue to do so in the future.
I've used Rock Auto for years now, I order all my parts from here, they generally have a great selection for what you are looking for. Unless I need them right away. I see there are some now so good reviews, but I've never had any issues with my parts or service. I recommend this to anyone looking to save money on parts.
I ordered on November 1st and received my parts November 4th. Amazing service considering it came from new Jersey and crossed the border to Canada all the way to Vancouver Island! And it was the right part!
Let me tell you I have been ordering from this company for over 2 years now and they are exceptional! Yesterday December 15th I ordered an exhaust for my plow truck with a big storm pending today and to my surprise it showed up first thing this morning wow! Now typically everything arrives in 3 days. Rock Auto my back thanks you and I thank you for the great service over the past few years. I will be a lifetime customer!
I have made several purchases from Rockauto and have never been displeased. They sell products that range from economy to similar oem quality - just depends on how much you want to spend. Their shipping is not super fast or usually free, but other than that I have always been pleased. I have used their return system twice with absolutely no issues and they resolved the returns extremely quick (though not free of shipping charge). You can be confident when purchasing from Rockauto.
I dont understand why there are so many bad reviews. I have been shopping with RockAuto for about 5 years and I havent received a bad part or a wrong part delivered. Maybe it has to do with the age and model of my car or maybe its something else. I drive a 2001 acura integra.
The lastest part I ordered was gabriel readymount shocks and I received them in great shape and on time (5/21/2020). I have yet to install them so I cannot comment on how long they will last.
We live in Canada and generally pay double for absolutely anything in Canada. Car parts being no exception. So when RockAuto's all in price to the door (shipping, duties, etc) is much lower than anything in Canada, it's a no brainer. Add to that the overnight shipping, you also get your parts much faster than anything already in Canada. Add to that the thousands I've saved by keeping the dealership out of the equation and Rockauto truly is a savior for Canadians.
Products used:
Air Ride Compressor Assembly
Electronic Shift Module
So I'm replacing a 96 Buick Regals brake pads and end up stripping a caliper bolt, happens to be a torx bolt that I could find at no hardware store, no auto supply. Heck I wanted to buy 4 but I guess this bolt is hard to come by
Thanks so much RockAuto!
I'm a satisfied customer and very pleased with the fast shipping and how everything was neatly shipped out. Everything was perfectly boxed and sealed with all parts nothing missing.
I recommend this company to anyone especially single women because the prices were very affordable. Very good company; It's worth it!
Registering on the Web Site with my VIN provided vehicle specific selections.
Purchasing a few items allowed me to gauge the sites accuracy in matching up my order with my vehicle and check on the delivery experience.
Overall, a very good experience and I will be using their site again.
Tip for consumers:
Very well organized presentation of vehicle specific parts with many of the parts sub-divided into level of quality categories.
Products used:
Rear Stabilizer Bar End Link/Bushing
I've used rock auto alot for my business... in 3 years it's been great. Orders are correct and on time
I have to do my own mechanic work to save money for my large family. Every time I use rockauto the parts come on time in safe packaging, and often times its early. Their website's set up makes it super simple to find the right parts for your vehicle and price compare. The tips section has saved me hundreds of dollars and time by helping me prepare when I need a specific tool to do a job instead of being surprised by a huge rental fee at a store. I recommend rockauto to anybody working on vehicles.
For more than three years now I have made numerous purchases of auto parts from Rock Auto. Alternators, water pumps, pullies, hubs, brakes and a variety of other parts for Chevy, Ford, Subaru and Hyundai. I always click onto the additional info before making my selection. All the parts have proved to be a good fit and good quality. Delivery has been on schedule or ahead of schedule. I like getting a notification in my in box when the parts are shipped.
Tip for consumers:
the catalog is easy to use, click the more info and compare before you make your purchase.
Products used:
Everything I ordered.
I find what I need then google part number, NO one has EVER been cheaper.
Purchased, coils,all suspension the components, body panels, you name it, I have Never bought the CHEAPEST part they have. Buying The cheapest part made for a repair is never a good idea. But name brand parts, I have had ZERO issues. Love Rockauto,
Tip for consumers:
Never purchase the cheapest part made for your car. it won't work out well. Go for at least middle price. once you have part number google it an you can see other prices and reviews. I bought a case of 12 oil filters for $42.00, that cost $9.00 EACH at wally world.
Products used:
every suspension part from shocks to links, plugs, plug wires, coils, reservoirs, oil/air filters, mirrors, body panels, all exhaust parts, all brake parts, iol pans, manifolds, all gaskets, you name is.
Ok, the negative reviews got to be by either auto parts stores or people buying the least $ parts. I've only had one return I ordered more than i needed, and the credit to my account, "my choice" was no issue 6 months later when I ordered again. I have never bought the least $ parts. When I find what I want i look it up at local parts stores, and ALWAYS have bought at rockauto. Example, this week i bought 6 iridium NGK 6441 they were $6.00 each at rock auto $12.00 each at Autozone, O'reilly, and advance auto parts. I bought 6 NGK coils at $19.00 each, they cost $49.00 EACH at the parts stores. I have ordered for about 15 years, I have recommended to the construction crews I work with, and no one has EVER said anything bad.
It's your money.
Tip for consumers:
#.1. don't buy the least expensive.
#2. google search the maker and part number, RockAuto doesn't change
them, to keep you from shopping their prices.
Products used:
oil pans,valve cover gaskets, trans rebuild kit, head lights, bulbs, trim, light sockets, plugs, starters, coils, egr valves, wiper blades, oil/air filters, you name it
If you read the reviews, you should know that this company has no customer service. They also have no warehouses or inventory. All the parts are packed and shipped from large wholesalers or manufacturers. You may notice the most positive reviews are from Auto repair places that order parts on a regular basis. You need access to a computer and printer in case you need to print shipping labels for returns and follow strict return directions. After researching the company, I felt as long as you are ordering name brand parts or more higher end products, chances of getting faulty or incorrect parts are less likely. Also you should do diligence in looking up the correct part numbers so the mistake doesn't start with you. In my case I needed an air strut for an old MBZ. Other competitors wanted an avg price of $550 but rockauto was selling it for $400. I was ordering a new part of the most popular brand for that part and saving $150 seemed worth it. I ordered the part online and received it 2 days later without any problems. If you are ordering lots of cheaper parts, the savings may or may not be worth the potential customer service issues but my experience was 5 star.
Products used:
Auto air strut
Just received and installed a new starter motor for my 95 Ranger. Picked the Bosch & installation was a breeze. Starter fires my engine up immediately and is quality built. Shipping was fine, zero issues. Very pleased with my purchase. Dig the lifetime Bosch warranty too- well worth the money. Would give it more stars if I could.
Rock Auto havent let me down. Ordered numerous parts and yes they did definitely fit. Also for the
Price. Its very affordable and best for vehicle fitment. Return policy is okay. Remember if you tempt to install parts theyre not returnable. So select wisely. Good luck and happy shopping at rock auto parts. They meet or beat any other competitive sellers. Despite the wait and review your orders before purchasing.
Tip for consumers:
buy with confidence and review orders. check orders before proceeding
well worth the money
Products used:
none used parts arrived before rock auto did. lol
Good work guys, fast shipping, always arrives in a day or two. Despite the bad reviews, never had a problem with them. I ordered the wrong part, which was my mistake, sent it back and same day they received it, it was refunded immediately. Been ordering for the past few months and have no problems. Will continue to order in the future.
Products used:
AC compressor, transmission
I've made lots of purchases from rockauto for multiple vehicles for at least 10 years. (5 boys, old cars) I've most always had good results and the parts are as described. Only one time did I receive a defective distributor cap (internal short) that cause me some headaches but out of dozens of purchases that is the only one. I received a refund for the defective part but I had to pay a mechanic to figure out what was wrong because I didn't expect a new cap to be bad. Prices are usually better than local auto parts stores even taking into account shipping cost and they have saved me a lot of money. Make sure to use 5% discount code they email you or search for it on the web.
I've ordered countless times from rock auto prices are great delivery is almost always faster than expected and they always have the part I'm looking for I've sent in cores easily and have never had an issue. Great site would recommend to anyone
RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Easy to use parts catalog.
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