Road Scholar has a rating of 2.0 stars from 113 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Road Scholar most frequently mention customer service, non profit, and trip insurance problems. Road Scholar ranks 6th among Student Travel sites.
No positive highlights yet
Enrollment in the program was quick and easy! I was able to navigate in on the website without any problems.
Leaving for an Antartica expedition in 4 weeks and still don't have final packet with instructions. Have been getting conflicting info since we booked. This last call to ask about final packet took forever to get a response which was vague and unhelpful about when we would have materials, including what we need to bring. Completely unresponsive to our requests for medically necessary adjustments to accommodations and ignored our airplane seating requests. Do not seem to have any interest in customer satisfaction once they have your payment. Hope the tour itself will be better. It is handled by a subcontractor (Albatross) who has been responsive. This is our third booking with Road Scholar and are surprised and disappointed so far.
My recent RS trip to Australia and New Zealand was great. Holland America provided comfortable amenities and our RS sponsored shore outings were filled with exciting adventures. Our team leader, Ngaire Douglas, shared her vast expertise with us and gave us wonderful insights into the history and culture of both countries. Ngaire offered options for our various levels of physical fitness so everyone could benefit from all the shore outings. This was my 14th RS trip and certainly near the top if not the top of my RS trips.
Ruthanne DeWolfe.
Evanston, Illinois
I have been on three trips with Road Scholar; Scotland, Greek Isles on their small ship, and Switzerland. Every trip was wonderfully planned and executed and the guides were the best. The site is easy to navigate through and sign up is easy. All of the accommodations were nice and the food great. Free time is offered and options provided through the guide were great. I cannot say enough about them. I am a solo traveler and have made good friends while on the trip and always feel safe. Go for it! Now planning a trip to Ireland.
I have enjoyed 6 intergenerational trips with Road School which each of my 3 grandchildren. I found the trips fun, and educational. On my recent trip I took my 10 year old grandson to the CA coast to see elephant seals, and go tide pooling. It also included falconry and we actually had a falcon land on our gloved arm! I cherish these trips and will probably take my youngest grandson on one next year!
I've been on 3 RS trips and have no complaints. I also see that some people are upset as the Covid crisis caused difficulties for them. I booked and paid for Beyond Band of Brothers and the went bankrupt and I doubt I will see a refund. I have accepted that and moved on. It wasn't their fault that this Covid thing affected their business as all tour programs are struggling. Again, once has to accept and move onward and upward. I look forward to a RS trip in 2022.
Recently we were asked to change the dates of an upcoming trip to Croatia/Slovenia due to low enrollment. The Travel Change Team and Travel Arrangements Team quickly made the needed changes and kept us fully communicated via emails during this process. I was particularly impressed with the flight schedule which was customized to our requests. Thank you Road Scholar!
My wife and I participated in the Yosemite Valley program in September 2017. The tour was well organized and well staffed. The on site director "made the trains run on time" and the tour expert was in fact an EXPERT.
Meals were very good and on time.
I RECOMMEND this program to anyone who wants to tour a national park.
Tip for consumers:
Consider staying a few days after the end of the program. There is so much to see.
I have traveled with Road Scholar, formerly called Elderhostel, since 1998. I have done 48 programs both in the U.S. and internationally. I can't say enough great things about traveling with Road Scholar. I have always been pleased with their staff, the group leaders and most of all my fellow travelers. I have attended solo, with friends and with my spouse. As a solo I have always felt welcomed and included. I am still in contact with many people that I have met on trips. The educational quality is very good. I enjoy programs that make me think. I have seen a number of negative comments about Road Scholar not refunding deposits. The penalties for cancelling or changing a program are CLEARLY spelled out on their website, when you register by telephone and once you have registered, they are on the confirmation sheet. It is necessary to have these penalties so that folks don't sign up for trips and not take them, preventing those of us who would like to go an opportunity to attend. Many of Road Scholar trips fill quickly and have waitlists. Almost all of the programs have reviews which can be read before signing up for a program. These are reviews by people who have taken the trip. Most of the programs have great reviews or list caveats for a trip. I have traveled with other tour operators but keep returning to Road Scholar for the educational components and the great travel companions. In recent years the hotels have been upgraded, meals have greatly improved and a lot of programs have a meal or two that are "on your own" to experience someplace special or to visit with friends. I really like this option. I have found that my fellow travelers are well-educated and well-traveled and are some of the most interesting people to travel and learn with AND they are FLEXIBLE. Occasionally itineraries have to change due to weather, absence of a speaker, etc. Most of the attendees are mature but in my experience very active. I have done 6 intergenerational programs with grandkids and the experience takes being with the younger generation to a new enjoyment level both for me and for them! Road Scholar is TOPS in my book.
Our trip to ST. Augustine was canceled after a few weeks. Did not want to take a later trip on account of price increases of already purchased airline tickets, insurance would not cover what i presumed it would. Road Scholar refunded the deposit and the insurance company refunded the full policy in a timely manner. WILL USE ROAD SCHOLAR AGAIN but will rethink about the insurance that i feel was overprice and what it doesn't cover.
My husband and I used to travel all the time in our 40's and 50's. When he passed away 5 years ago I thought those days were over. A friend told me about Road Scholar and I looked into it. It's like a travel agent for older adults looking for an adventure for the body and mind. My close girlfriend and I did our first trip this past spring and we are hooked!
Roadscholar.org is a great place to plan trips as a single adult. They plan the trips out completely and make it quite affordable. You don't have to be nervous traveling alone, because you're with a group of like minded individuals traveling solo, looking for the same type of history adventure you are. And with all the activities they have planned, there are no awkward moments to be had within the group. I love it!
We went to Brazil for the riverboat cruise through the heart of the Amazon. We took morning canoe excursions to search for tropical birds. Throughout the trip we saw pink dolphins, toucans, hoatzins, caimans and piranhas. The jungle walks were amazing. I just can't say enough about road scholar and this trip of a lifetime!
I was sick of taking cruises and traveling with other 50 plus crowd that did not want to do anything but eat and watch shows. My wife and I wanted to exercise our minds and we discovered roadscholar really by accident. A friend we met on a cruise told us about this site and we have love it ever since. I cannot recommend this site enough.
Road Scholar, the not-for-profit leader in educational travel since 1975, offers 6,500 educational tours in all 50 states and 150 countries.