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Road Runner Sports has a rating of 1.5 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Road Runner Sports most frequently mention customer service, credit card, and vip membership problems. Road Runner Sports ranks 118th among Athletic Shoes sites.
No positive highlights yet
Today was my first visit to the Scottsdale store on Mayo Blvd. It takes a lot to impress me but today Ryan my sales associate was fabulous. I ran through several tests to see what shoes worked best for my feet and needs. She was professional, through, patient and kind. Because of Ryan I will return to the store for future purchases. Ryan is an outstanding employee and she represents your company with a 5 star rating!
Be aware, when you purchase something they will automatically enroll you in a membership plan, save your credit card, upgrade you to the maximum membership fee, and charge you $99.99. This is all without your consent or knowledge. This seems to be a common practice, there are complains with BBB and a class action lawsuit. Very sneaky and deceitful company.
Today was my first visit to the Scottsdale store on Mayo Blvd. It takes a lot to impress me but today Ryan my sales associate was fabulous. I ran through several tests to see what shoes worked best for my feet and needs. She was professional, through, patient and kind. Because of Ryan I will return to the store for future purchases. Ryan is an outstanding employee and she represents your company with a 5 star rating!
Tip for consumers:
Ryan my sales associate was fabulous!!!
Products used:
Hola running shoes
My mom and I were in need of some new athletic shoes and had no good idea of what we should get. My mom is an active senior and needed a shoe that she could wear all day and still provide her with comfort throughout her various activities, be it attending her exercise class or just running around doing errands. Oppositely, I am disabled (MS) and use a walker and just needed a shoe that was comfortable to wear and provided me with some stability throughout the day as I try to combat my issues with balance. We are so fortunate that the associate Matt Espinoza was there to help us that day. I really feel like he cared about ensuring that we got the right shoes that we individually needed. He spent a lot of time with us making suggestions and going back and forth to the stock room trying to get us the best looking shoe and best fit for our feet. He was very knowledgable about shoes and even taught us how to do a "Heel Lock" to prevent our heels from slipping out of the shoe. He went above and beyond our expectations. Matt was truly a god-send for us that day. My mom and I feel that Road Runner Sports has a real gem working at their Torrance,CA store. Thank you.
Products used:
Shoes
A sales rep, Beth, Paramus NJ store, made a big difference. She was more than helpful but extremely knowledgeable. I trust her and recommend this business.
Tip for consumers:
Beth, Sales Rep, Paramus NJ is very knowledgeable.
Products used:
Hoka shoes
I have gotten many shoes here and they have helped me with my feet so much. I had a great experience with Hannah, at the Worthington location. Hannah was very kind, super patient, and more than thorough. Hannah was very knowledgeable, and figured out exactly what I needed even when I didnt know. I had a great experience and the best fit on shoes I've ever had. Thanks Hannah!
Tip for consumers:
Ask for Hannah at the Worthington location.
Products used:
Shoes, custom inserts, and socks
Big shout out to DINO and BROOKS! They are at the Scottsdale, AZ store. They both helped me to find the right shoes and that was not an easy task! I truly appreciate their kindness and professionalism... I will always go back for my shoes. Thank You so much to both of you...
Products used:
running shoes.
I was given an amazing treatment from the time I entered the door to the time I left. Nancy was very knowledgeable and caring. She didn't sell me the most expensive shoe, she sold me the shoe I needed for my troubled feet. Thank you!
Great job guys!
Tip for consumers:
Come to the store with time to get fitted for the right shoe.
Products used:
Shoes, insoles, socks
A talented young lady who cares about her customers takes her time and listens to her customer's needs. Aaliyah knows her product, and I will be back at the North Brunswick Store.
Joe T
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Founded: Road Runner Sports was founded in 1983 by Michael Gotfredson, fondly referred to as Mike G. Or Chief Runner. He sold his first pair of shoes out of his garage! Company Overview: Your happiness is our #1 priority! Road Runner Sports offers...
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