• Road Runner Sports

Road Runner Sports

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Overview

Road Runner Sports has a rating of 1.5 stars from 58 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Road Runner Sports most frequently mention customer service, credit card, and vip membership problems. Road Runner Sports ranks 119th among Athletic Shoes sites.

  • Service
    25
  • Value
    23
  • Shipping
    20
  • Returns
    19
  • Quality
    21
Positive reviews (last 12 months): 10%
Positive
1
Neutral
0
Negative
9
8
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Terrible customer service, terrible inventory Nothing remotely redeeming Better off shopping literally anywhere else!
How would you rate Road Runner Sports?
Top Positive Review

“Road Runner Winner”

Jackie R.
8/26/23

Today was my first visit to the Scottsdale store on Mayo Blvd. It takes a lot to impress me but today Ryan my sales associate was fabulous. I ran through several tests to see what shoes worked best for my feet and needs. She was professional, through, patient and kind. Because of Ryan I will return to the store for future purchases. Ryan is an outstanding employee and she represents your company with a 5 star rating!

Top Critical Review

“They automatically sign you up for membership without consent”

N K.
1/3/24

Be aware, when you purchase something they will automatically enroll you in a membership plan, save your credit card, upgrade you to the maximum membership fee, and charge you $99.99. This is all without your consent or knowledge. This seems to be a common practice, there are complains with BBB and a class action lawsuit. Very sneaky and deceitful company.

Reviews (58)

Rating

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Reviews that mention popular keywords

customer service (17)
Thumbnail of user ashleyt600
1 review
1 helpful vote
April 5th, 2022

Went to the Road Runner in North Brunswick. The sales associate Nick was incredibly patient and helpful. He talked us through the fit finder and explained about our arches and why some of us had achy feet. Then helped us pick the actual shoes. Overall great experience. I cant wait to wear my new sneakers on my next jog.

Service
Value
Quality
Thumbnail of user kayh16
6 reviews
23 helpful votes
January 13th, 2014

I've never had any problems with Road Runner Sports! I've ordered a couple of different Nikes for running from this website, which were discounted while the same shoes at the Nike Store were not yet on sale. They arrived within a week, and the transaction was pretty smooth!

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About the business

Founded: Road Runner Sports was founded in 1983 by Michael Gotfredson, fondly referred to as Mike G. Or Chief Runner. He sold his first pair of shoes out of his garage! Company Overview: Your happiness is our #1 priority! Road Runner Sports offers...

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