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Road Runner Auto Transport has a rating of 2.9 stars from 14,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Road Runner Auto Transport most frequently mention pickup date, next day, and cancellation fee problems. Road Runner Auto Transport ranks 20th among Shipping sites.
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I actually spent some time trying to understand the specificity of this company, but it turned out to be something I needed. When I was moving out to another town, I understood that I should've moved out using a rent car, but had no idea what to do with my own car. So here it goes to these guys who arranged car shipment quickly, without any serious hassle. Yeah, I asked a lot of questions, but they have eventually helped me to ship my car. It came quite fast, so thanks, guys!
Not a legitimate company. They were running two days late picking up my car so I tried to cancel per their contracted cancellation policy and they refused to cancel. I disputed the transaction in an effort to stop them from picking it up. They picked it up anyway, essentially stealing it, before I could get a hold of the person who was releasing it to them. They then demanded cash to give it back to me. They are basically common thieves. Also, my car arrived filthy, with nearly flat tires and a dead battery.
The pick up was more difficult than it should be. I requested a specific day, if there is actual 2 day window then that needs to be clear from the outset. Your customer service number and website were incredibly difficult to find and rarely returned messages. While the driver eventually kept his promise of picking up the car as requested there was significant time spent calling and pushing them to do so. It shouldn't be this difficult to keep a deadline. The drop off was within the expected time and the drive was extremely accommodating, and thats how it should be on both ends.
THE ONLY PROBLEM I HAVE IS I HAVE A QUOTE FROM 4/10 FOR
1145/CAR.
THEN THE PRICE WENT TO $2495 FOR 2 CARS AND NOW I AM PAYING MORE AGAIN
Would have given a five star rating except there was scant information on when to expect delivery to occur.
I thought that the person receiving my call was a little short in his discussions, however I stuck with RR due to positive reviews.
This transaction has been good--my concern is based on the missed timing expectations experienced the last time I shipped a car with Road Runner. I'm looking for it to be better this time. Thank you.
simple calculator model works well. Need more information about insurance coverage - what's really provided. Full or Partial doesn't provide enough specifics.
Car arrived on time, great pick up, make sure you confirm the dates before you sign. Just because they say the have an opening on a particular day doesn't mean they are required to pick up the vehicle on that day.
Again it was a pleasure dealing with your driver. He was very professional. The car arrived on the date it was promised.
Received my car. But it was picked up 2 days after the allowed time. Other than that no other issue.
It's been convenient and carrier has been responsive. The only thing I would say they could do better is that, when you give the pick up driver a request for a head's up call to a specific number, that the delivery driver call the number he/she was given.
Website tracking not working, so no knowledge of car's progress. Automatic fee transaction function on website did not properly reflect the correct overall price of the shipment... several hundred dollars error in total billing had to be "added-on" later by telephone.
I would like to have the ability to select carrier-top position and also to have more explanation of what the additional vehicle coverage... covers. Thanks!
Would receive 5 stars if someone would actually return phone call. Left messages on 2 successive days. Went to RoadRunnerautotransport.com and was able to book transport of Dodge Caravan.
Fine ... a few too many contact attempts from your agent. I think it's fine to reach out once on one quote request. It's not cool to keep calling and emailing me almost daily.
The ordering process on the website is pretty simple. You also offer additional protection for the vehicle.
really good, except I paid and made a reservation but received a text from you that reads: "Call RoadRunner at *******123 to make your reservation." This doesn't make any sense given I paid and set a date, etc. so now I'm just confused about what happens next.
Went fairly smoothly but submitting my order was difficult as your web form was not responsive at all times.
Everything appears to be progressing. Will have to see how long it takes for a driver to actually pick up and subsequently deliver the Jeep in good condition.
Excellent and does a great job all the time for our dealership. We use a variety of haulers and find RoadRunner Transport to be among the best.
I have made serval phone calls to Rob during the process of this booking and he has been very responsive and helpful.
Anthony was very professional and answers all questions and concerns without hesitation.
When I received the car in Florida it was on the bottom rack. The driver said that it had been on top which I paid for but said he had to move it. The car was covered with road grime so I am not so sure how long it was on top if at all.
They provide a good and reliable service.
Thay also readily accomodated my last min request for change of drop address. A bit pricy overall though.
Car reached safe.
Would like to have had a simple way to tie two cars on same quote. The on-line tracking system did not work. Phone calls produced the best results and, even then, information was not passed to the company actually doing the trucking. There is a "48 hour window" from the promised pickup time. We had left town by the time the cars were picked up so we needed to "hide the keys" for the driver which was a bit uncomfortable. Recommend asking LOTS of questions before scheduling your pickup and delivery days. Overall...I would use this service again. They moved our cars clear across the country for the promised price. Just know that the pickup and delivery days can be quite variable....
When I received my truck I initially thought everything was ok. Had I paid closer attention I would have noticed that the passenger side mirror had been forcefully removed. It could have been easily removed with a 3/8 wrench. I have photos from before it was picked up proving it was still on the truck. I understand it needing removed to fit on the trailer but they ruined the mirror and damaged the door doing it. I will not recommend this driver for future deliveries. Other than that I have no issue with Roadrunners company. Very unhappy with the damage caused by the driver. Only wish I had paid closer attention to this while he was still in my company.
It would have been five stars, but I had trouble with the Delivery Address....Each time I submitted GREENWOOD VILLAGE CO, it becomes Littleton and I could not change it..........
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