RoadBikeOutlet.com

ONCE THEY HAVE YOUR MONEY YOU WILL NEVER BE ABLE TO CONTACT THEM AGAIN
I ordered a bike after carefully measuring ACCORDING TO THEIR POSTED CHART, the bike was ridiculously large, like for an over six foot person when it is the size recommend for a 5'6 foot person. The one time out of dozens that I called that someone answered she lied and told me she was sending the return authorization number. Sent an email but without anything to help me return it. Of course knowing that they don't answer their phone, their online chat or answer emails. I emailed them and nothing. In the mean time, since I thought I was getting a return I reordered the smaller size and now can't cancel that order since they have no communication with customers after they get your money. By the way, the bike looked okay for the price but the claim that everything you need is there is not true so make sure you have tools. Mine was missing the tool to put the disc breaks on the wheel and and a bottle of lubricant that it said goes inside the handle bars. And pay attention to their return policy. They will charge shipping both ways (EVEN IF THE SIZE IS THEIR CHART'S MISTAKE!) and give themselves the right to only refund as little as 50%.
IF PEOPLE ARE INTERNATIONAL ABOUT STIFFING CUSTOMERS OR JUST NEGLIGENT, IS IRRELEVANT BECAUSE IN THE END THE RESULTS ARE THE SAME FOR THE CUSTOMERS AND FOR THE FUTURE SUCCESS OF THE COMPANY.

I hastily ordered a bike and later changed my mind. The changes I made were without hassle and taken care of immediately by a courteous representative on the phone. Thanks!

For the price and the time it took for shipping I am Very Satisfied. I will be ordering more in the future from this website !!

Second time purchasing a bike from the site, I hope it goes as well as the 1st when all is said and done!

There were missing pieces on the quick release, so I couldn't put my bike completely together and ride it. It was very disappointing because now I have to figure out how to get the missing pieces so that my front wheel will be stable.

Big thank you to Jen for helping my wife and I after learning that our bikes were stolen. We're really excited for our new bikes and to tweak them with your brown saddles and handle bar grips once they're back in stock

Everything was good, except, box was damaged when received. Bike was ok, but I was going to wrap the box for gift. Dont look good.

Great customer service experience! Bike came in perfect condition! Planning to buy another one this week for my girlfriend! Should make for a fantastic valentine's day gift! I know she'll love it!

Great price
Good discription
I needed a small,light weight pump just in case my co2 would fail. It mounts easily next to the bottle cage. It attaches to it's mount by a rubber strap that doesn't look really secure. I just put a Velcro strap around it to be sure it stays on. Small,clean looking. Luckily haven't used it yet.

So far everything's fine, but I think it's presumptuous to ask me about my shopping experience before I receive the product and before the charges are applied. There is a lot of ground to cover before these are valid questions

I have ordered bikes and accessories from Road Bike Outlet for years and they really do go above and beyond with their customer service. If I could give even more stars, I would! They far exceed expectations!

Spoke to Megan at the store. She was so helpful, giving all the information I needed to make this purchase. 5 stars for her

So far order process has been smooth however it is pretty simple to do online orders. How quickly it is processed, received, and condition of package are yet to be observed

Everything was great! The only thing I would recommend updating on the site itself is for it to show an actual estimated arrival date for package to be expected.

Reasonable prices, no hassles, and great products. Thanks for helping to be healthy without breaking the bank.

I bought this item as a Christmas gift for someone. I hope he likes it. Hopefully the quality is as good as it looked online.

I love Road Bike Outlet, but I do wish they had sent my package without labels on it, telling what was inside the box. This was problematic for me because what I purchased was a gift for my partner - who I live with - and there is a chance he could have seen what was in the box, based on the item's name being printed on the box, as well as the two photo labels of the product on either side of the box. I also find this problematic because I do not want my neighbors to know what I am buying, because in my neighborhood it is common for packages to be stolen from the front porch. Otherwise immensely satisfied with my purchase.

Great so far, and courteous staff on the telephones when I called to check some details. "authentic realistic people" none of those false customer service operators that will say: "is there anything else we can help you with". thanks

This was a real easy buying experience. Received exactly what the pictures portrayed it it to be. Description dead on.

This is my second purchase in a week from you guys! GREAT prices, and wonderful customer service so far!

Wasnt happy that i was calling at 8:30 am and i was sent to after hours voicemail. But when i spoke to someone she was very courteous and helpful.

It would be nice to know the estimated time for shipping (ie-3-5 business days, etc). The free shipping is great, but will it be here for Christmas?

Great purchase experience and product was well packaged and in damaged. Will likely buy again from them.