Easy and informative - the bike in the video was little different than mine, so it took a bit longer to figure out the instuctions, but overall, pretty easy to assemble and it looks great. If the weather was not pouring rain and less windy, I would be out on it now!
I purchased the VIlano Balance Bike yesterday for my granddaughter. I came back to the site today and search on balance bikes and it did not appear anywhere in the results. I had to go back to my history to find what I ordered for my grand daughter and so I could purchase another in a different color for my grandson.
I haven't been able to use my new SUP yet but I blew it up and it looks like it will work great! I can hardly wait!!
I was so excited to get this for a good while, and an employee brought something to my attention that could have cancelled my order but we got that fixed easily. I've yet to see how the product is afloat, but once the water gets warmer, I'm out to the lake! Thanks so much for the great customer service!
My previous order shipping was super fast and the products are great! This time my coupon code didn't work, but Debbie in Chat was very responsive and quick to offer a new one.
I had questions about how to redeem a promotion from the website and it took no time at all to reach out to someone via chat and quickly guide me on how to do it. Friendly and helpful staff. Delivery was exactly as specified and bicycle appears to be good quality and looks good.
Everything was great but if a shipping estimate was present on the standard shipping option that’s be much better!
Very easy to shop, set up is very easy, the unit is very stable and solid very well made. Works great
Site worked fine and delivery was quick. However the product and value were poor. Did not get pedals (did get two sets of reflectors), so I am using pedals from another bike. Have successfully adjusted shifting on several bikes. This is the first that I could not get to work. Bike shop also had difficulty. Bike shop also had to true the rear wheel. By the time I paid the bike shop bill, could have bought a Trek or Cannondale from a bike shop and had better shifting and their follow-up service for free.
customer service was amazing. I've never experience such well service through the online chat with all of the reps i had. I can't wait for the bike i ordered to come and regardless if i need to return it im sure the team will help me ind something suitable and provide even more help, even though im sure that won't be the case :)
I didn't receive a slip as indicated stating who assembled and tuned my bike so I have no idea that it was tuned as brakes adjusted per the extra "professional" service I purchased.
I received the package but I haven't opened it yet. Hopefully there are no problems and issues on it. Thank you.
came for the bike as this was one of the only places that was not out of stock. I sure hope the bike doesn't get damaged having to travel to far!
Product availability shows ‘out of stock’ most of the time but changes on different screens
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