Rocky Mountain Resort Management

Great Company - I have been and owner and guest with RMRM - and in both cases was very happy. I have sold my property, but I continue to stay with RMRM. I ask the owner about these issues and he explained that the first was an owner that told him to run his card and it was denied for the amount due and when he called back he told him to run it again for charges and it was still denied. It took this owner 2 years to pay his back due, but is now paid up and off the system. He was also an owner that went into foreclosure! The guest caused thousands of dollars in damage to a unit, and apparently lied about the over flowing shower, but a child staying with them slipped and told them that he plugged the shower with a rag and left it running! As they always did with us they protected the owner and collected the damage deposit. It was refunded per the insurance company and the guest was pursued by them and not RMRM. I am responding here because it seems that only the complainers post on the web and RMRM is a great company form an owner and guest standpoint.

My review is based on 2 things: 1. The host gave me a 3/5 rating on VRBO for cleanliness and communication. I disagreed with this rating and when I contacted the management group I was told by Jeffry DePaola that he did not post that review and he didn't know how it got there and he would definitely change it. This is because, even though the condo was dirty, I cleaned it upon arrival and didn't complain. The faucet in the bathroom was covered in toothpaste crust, the walls were dirty, the counters were dusty, the cabinets were greasy and dirty and we had to wash all of the dishes before we used them. When we checked out, we went above and beyond the check out instructions, we piled the towels, washed the dishes, took the trash out and stripped the bed. Even after all of this- he game me a 3/5 rating for cleanliness. As far as communication, we communicated with him-but it must have not been what he wanted to hear. The refrigerator was not working and when we reported it he said he would get someone out there to look at it. No one arrived, and then he slammed me in reviews saying we just didn't shut the doors properly. Not our fridge- not our problem- we were just reporting it, so I'm not sure how I got a 3/5 for communication? We followed the house rules exactly, but yet still received a 3/5 for that. When I brought this up to Jeffrey, I was told that he would fix it (I have the emails stating this several times) he never fixed it. When VRBO finally called him, he refused to change the rating because I left a bad review for his company (NOT because I actually deserved the review) SHADY! 2. The harassing emails...Then the emails started. I received email after harassing email stating that he didn't like the review I left and that he would NEVER change my customer review on VRBO. I wish I had read the tons of bad reviews about this company before we booked, I'm left with feeling harassed and taken advantage of, not to mention my personal time that has been given up to defend myself against a liar and a horrible person. Don't just take my word for it, check out the reviews from others before you book with this company! Buyer BE-WARE! I wish I had been! Photos of the broken fridge and gross bathroom faucet- just to give you an idea of the property