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RingCentral has a rating of 1.8 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RingCentral most frequently mention customer service problems. RingCentral ranks 80th among Telephone sites.
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I have a number of small business where the teams are separated across the country. The RC system is great with dealing with that scenario. It's easy to manage calls, voicemails, etc. Can transfer calls between mobiles for the team members. You can also tag different email addresses for different voicemails so that they go to the right person. Very efficient and comprehensive divert service as well. Has worked faultlessly to date.
One of their so called techs messed up our phone system so bad trying to make one change and it has now been weeks and its still not fixed. Can never get the same person, always somebody new who does not have the previous information about what was don to undo something, always full of excuses. I am looking to leave them because I cannot risk our office not getting calls and messages correctly and in a timely manner. Just a god awful company to work with. STAY AWAY!
Ring Central is a very robust system and I like how they can easily get you an auto attendant which other companies cannot do this as easily. I also liked their integration with smart phones, internet faxing, and the fact you can get toll free phone numbers. The system the developed is pretty good. The only downside I think is the way they price it per user. The only plan that often makes sense for a business is one that has unlimited minutes and that comes at $49/month which is extremely expensive, especially when you consider the alternative options like google voice. Anyone interested in this service should also check out google voice and see if that almost free option fits their needs. I still like ring central but we cannot begin to afford their service.
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RingCentral is the leading provider of global enterprise cloud communications and collaboration solutions - empowering today? ۪s mobile workforce to communicate, collaborate, and connect.
