RightspacestorageReviews 2

I am working on settling an estate in New Hampshire. We did not know about this rental until the gentleman passed away. I went in to get information about it and the woman I dealt with was very pleasant and helpful. She showed me where the spaces were, being in a lot, with nothing in 1 and 2 old cars in the other. I paid the rent on the empty lot to get it released and not charged anymore. I got the rent paid on the 2nd one, and was able to get 1 car towed out of the lot. I had to hunt for someone to take the other car as it was very old and rusty, with 4 flat tires. There was no way to roll it at all. I got someone to take it, but it was not able to happen until just after the 5 day grace period ended.

When I went to make the final payment to get in and have this taken care of, not only does this company not pro-rate in this situation, they also don't tell you how much the late fees are going to be. Nor do the work with you on it. They have a set rule and no compassion. The woman I was dealing with ceased being helpful when she didn't bother to tell me how much the late fees were going to be if I didn't pay the rent THAT DAY! I would have been happy to pay it then if I was told there were huge late fees! (It was over $30 in late fees, on a bill of under $200.)

Nope, I will never deal with this company again. They aren't the only storage place in town by any means.

The storage on Esplanade in San Jacinto Ca does not treat their customers well at all. They do not address issues when brought to them. The old managers were awful and allowed the employees to steal from the units. I don't know how the new managers handle things but even with good intentions the corporate higher ups in the company are not at the least bit concerned with what's happening at the facility. Unless it's a dollar sign it doesn't compute. I have read many reviews left by people whom had the same issue as I did. The illegal sale of my unit. I lost everything that ever mattered to me despite attempting to pay the bill. They refused my money and sold my unit to some **** *** whom refused to even leave the pictures instead he dumped them in a field about 10 miles away. I doubt he was even asked to leave anything behind because the people whom were working with the exception of one young man (whom must not have been working that week perhaps I don't know) but the other employees are disgusting people, the management were worse and I still read reviews that say the same kind of things. Also don't bother relying on Birdeye for authentic reviews. It's 5 stars according to them. They will say anything if you sign up and pay them a monthly fee.