Retro Game Repair Shop

Buyer be ware, if you have any issues with your order or items, they will just ignore it and say there is nothing they can do

I ordered some GBA stickers and they came completely different than what was shown on the website. I contacted customer service and they refused to give any compensation/ return service for a misleading product. This is unfortunate considering the stickers are $13 for a set of 3 small stickers.

When purchasing a Screen and a Body...I was told by these guys that shipping was 60 bucks canadian for 10 to 14 days of shipping...I call BS...no way does USPS have Priority International Rates into Canada for that amount, it just does not add up...more sub and surcharges that companies hide away, time to go DKOLDIES review on these guys...

I've spent hundreds of dollars on Retro Game Repair Shop's website and have always been satisfied with their products. Last November, however, I ordered the EZ Flash Omega ($59.99) and it arrived defective (internal clock did not keep time properly on Pokémon games). After a lot of back and forth emails and troubleshooting with RGRS, they advised me to return the product and if their team found it to be truly defective, they would issue a refund.

I returned the product and waited for a response. A week after it had arrived back at their warehouse (per tracking) I sent an email asking if they'd gotten to look at it yet and received no response. Over the next few days I sent a few more emails requesting an update on the item and/or status of the return and received no response. At this point I was out $59.99 with no word from them or status update. 9 days after the item was returned to them (per tracking), I submitted a final email explaining that if I didn't receive an update I would have no choice but to submit a chargeback. After all, they had my money and I had no product, and worse, not even a response from them regarding the issue.

After hearing nothing back, I went ahead and submitted the chargeback and lo-and-behold a few days later a replacement shows up at my door. I closed/canceled the chargeback upon receiving the item. However, they have blocked my account details so that I can no longer make any future purchases from their web store. When asked about this, they stated that after a chargeback the user account is no longer eligible for purchases.

So to summarize, I was nothing but respectful and a loyal customer for the last several years, spending hundreds of dollars on their products. But when initiating a chargeback because they had taken my money and not supplied a return or replacement (or any status updates whatsoever) and THEN canceling the chargeback, I am blocked from future purchases. I can understand blocking users who abuse chargebacks and disputes, but I do not understand blocking users who are forced to use disputes when the company is at fault.