Reolink

This website will not give you choice on who will be your shipping carrier! I will not ever order from this website ever again! I will have to buy from other website. I like their products thru but I HATE USPS! It is really stupid that they used USPS on $185 order.
I never trust USPS at all. They lost too many of my mails.

I have been a long time customer of Reolink. They used to provide some semblance of Customer Service. Their US Customer Service is in Asia, (they won't tell you where). It is virtually impossible to speak to anyone in the US. Their tech support is horrible, they read through a script. Their wait times on hold are ridiculous. I was hung up on by an agent after 8 minutes, he had my # but no call back. Spent literally over 3 hrs trying to get them to honor their "30 MONEY BACK GUARANTEE." They opened a ticket for me twice. Each time, they sent me a 1 question survey "how did we do - a) good, b) bad." I hit "b)" both times and it closed my ticket. IMO REOLINK IS TERRIBLE and they have lost my business forever. Asked for supervisor told they were all in a meeting, but one would call me back, never did. Buyers Beware, they don't care! What a nightmare.