RentSpree Reviews Summary
RentSpree has a rating of 3.7 stars from 77 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RentSpree most frequently mention and great experience. RentSpree ranks 4th among Apartment Rental sites.
When you have an issue, be prepared to hear, "I'm sorry" several times, but no resolution. In fact, they will keep you on hold for 10 or so minutes and then hang up on you.
And when you call back, you're back in On-Hold Hell for some time until a new agent comes on.
What you can expect is that when rent goes well, you will get paid. But when your tenant has an issue with their bank you will have a super hard time getting paid. If your experience is like mine, money will be deposited into your account and THEN REMOVED FROM YOUR ACCOUNT.
And when the tenant fixes the problem and pays again, your money will be held indefinitely.
Be prepared to keep a good reserve in your account so that you aren't paying NSF fees after RentSpree removes money from your account. So far I have been waiting 4 days for the repayment to clear.
A lot of info is inaccurate, but it still was helpful a way. I don't think I will use them again, there are better services on the market.
Hi Alan, thank you for providing your feedback. We're sorry to hear that you received inaccurate information. We'd love to assist, so feel free to give us a call at (323)-515-7757 and our team will be happy to look into this for you.
Most of the info I was reviewing is inaccurate. I regret wasting my time on this site. At least customer service reps was polite.
Hello Delilah, we appreciate your rating and apologize for any inconveniences that may have occurred. It would be our pleasure to gain detailed feedback on how to improve your experience or provide more support with using our products and services. Please feel free to reach out to us at your earliest convenience at 323-515-7757 or support@rentspree.com. We look forward to hearing from you soon!
Rentspree uses Transunion to verify people's info, BUT IT IS CONSISTENTLY EXTREMELY INACCURATE! Transunion, Equifax, and Experian are constantly combining SSN which is ridiculous, because a person only gets one, they never update people's addresses or work history AND THEY HAVE ALL HAD MASSIVE SECURITY BREACHES SPREADING PEOPLE'S INFORMATION ACROSS THE INTERNET! If you own a business or you're a landlord, there are much easier/accurate/quick ways to vet a potential renter.
I just realized Rentpee is Transunion Smartmove; Transunion just made a cheaper version of itself to compete with itself. Otherwise, why would Transunion Smartmove partner with RentSpree when they are sort of competitors? Same company.
Hi Steve, thank you for providing this feedback. Please know your security is important to us, as we partner with TransUnion SmartMove to provide property representatives screening reports designed specifically for tenant screening. If you feel there is any incorrect information on the TransUnion reports you've received, we recommend contacting TransUnion SmartMove using the information provided on your reports to resolve this matter. Our team has gone ahead and contacted you directly for next steps as well. We recommend that you contact TransUnion SmartMove consumer relations at 800-916-8800.
Created account as landlord to collect my rent payments. First they verified my details, my bank details, all are fine. My tenant paid first month rent, than the pain started. Even after 10 days, it never got transferred. They will tell you status only when you call, even if there is an issue. Try to not to use this platform. Better to be away from them.
Hi Harry, thanks for sharing your review with us. We are very sorry to hear your experience was not the best and appreciate your feedback. When processing a rent payment request, additional verification may be required to confirm the account holder’s identity. If the account cannot be verified, the funds will be returned to the tenant. We would be happy to assist you with your account if you would like to give us a call at 323-515-7757 or you may email support@rentspree.com.
I am impressed with the ease and quick response from Rentspree for my Tenant credit and background checks. I have used several other companies over my 16 years in the business as a Realtor, and this is by far the best service ever!
Hello Susan, thanks for the amazing 5-star review! We're so happy to hear that RentSpree was quick and easy to use!
Rent Spree site allowed the emails of the hidden responses to be sent to my email. I love this because it gives me a window to see if I should really get the membership or keep on looking!
Hi Robin, thank you for the awesome 5-star review! We're thrilled to hear you had a positive RentSpree experience!
I travel around my country a lot so I always try to find the best accomodation to stay in order not to bother about it. Usually I sue plenty of services which provide accomodation in the area where I go, however when I found this service I realized that I'm not obliged to find new service every time I go somewhere. So I applied here and decided to choose a small home in orer to stay there for couple of days. The customer support here is pretty polte and responsive, they answered all my questions and now I use only this service in case of necessity in accomodation.
Hello Albert, thank you for the 5-star rating! We're so happy to hear that your experience with RentSpree was great and you like using our services!
The agent is awesome, experienced and helpful
The application is so easy to fill.
She make it so easy and stressless
Hello Zaid, thanks for the awesome 5-star rating! We're glad to hear your RentSpree experience was easy and helpful!
RentSpree is so easy to use. You send the link, they pay and apply, you receive a link to access to the report. The report is so easy to read. It is also a great tool for tackling that conversation with potential tenants before driving them around to see listings!
Hey Silvia, thanks for the 5-star review! We're so happy to hear RentSpree was easy to use and assisted with your potential tenants!
شركة ممتازة واتقان راىع انصح الجميع بالالتفاف حول حول هذا العمل الجاد لما له من نفع كبير في حياتنا اليومية
The information is not correct and it is causing me issues finding a home. It shows 3 evictions three months in a row from same place. I have never been evicted. I had to file with court
Very good process and straight forward. The application was as simple as can be!
It was easy to get thought didn't take a lot of time an was cheap application fee around
I had a very enjoyable experience, the application and screening process was stress free! Would definitely use this service again.
Once I signed up and a quick Zoom. I was ready to go. Extremely well thought out in terms of user friendly.
Easy application submission, fare price, copy of rental report... its a great site!
From the business
Join us to reimagine how people rent homes. The number of new renters in the US is increasing more and more each day, and RentSpree is on the forefront of that wave. Our purpose is to pioneer a new rental process that empowers all renters, landlords, and agents to interact the right way. RentSpree provides an award-winning software known in all 50 states for its universal tenant screening process, renter management, partnership program, and rental screening API that enables any platform to incorporate an automated screening process in as little as one week. RentSpree is headquartered in Los Angeles California and we are proud of the role we play in shaping the future of the U.S. housing industry!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Julie, thanks for sending your feedback about your experience. Please note that in this specific case, the payment was disputed by the renter, and an investigation was needed to process your funds. Moreover, it was a pleasure speaking with you directly while providing next steps to receive your payment. If you have any other inquiries, please feel free to contact our support team at support@rentspree.com or 323-515-7757.