RejuvenationReviews 60

I ordered door knobs as the site the stated the rose (backplate was 3") which should cover standard 2 1/8 bore hole. Plates were only 2" and did not cover the hole! Plus the knob sets lay loosely in the hole naturally! I returned the sets since it was bald face erroneous description. Rejuvenation kept 25% restocking fees and shipping fees. The basically kept $500! My order was for the house so obviously they scammed me pretty well! Stay away as descriptions are not accurate and their goal is to make money obviously and not provide the products promised.

I used the rejuvenate all floor cleaner on my floor and it took off the finish. They are very poor at taking any responsibility for the cleaner. Saying it must have been me or my mop. Worst product ever. This is going to cost me a lot of money to fix.

I wish I could give 0 stars! This is worst experience ever! Not only did they change my delivery date from December 15th to being shipped the next day (October 26th), but when I called to get it resolved they blamed me for their errors, told me I had to wait for delivery and then issue a return. However, they're delivering to an address that I don't live at yet since my closing date isn't until November on a new construction. They offered no help to resolve the issues and even charged my credit card erroneously 2 extra charges that were not on my invoice. I was also told they were sending out items I never purchased and that I was now responsible for paying for them and they would not cancel the order. I had to call my credit card company and report the fraud and then I reported this to the BBB.

I placed an order thru their on-line website and made a mistake in the quantity of the drawer pull. Rejuvenation has no portal input to modify or correction an order placed. The customer service person on Monday, 8/16 1:53 PM indicated he would document an RMA for the return of 23 drawer pulls. Today Rejuvenation employee told me, no they wouldn't supply an RMA as it was my mistake and that's they policy. Not a customer friendly company and I can't recommend this on-line store. Their policies are out of date for on-line shopping in 2021. Very disappointing policy, rude customer service personnel, and its hard to want to do business with them. They finally relented and gave me the RMA after I complained that the first CSR agreed to provide an RMA after the product was delivered to me. Why do companies make it hard on their customers?

I never received any email confirmation upon ordering. The quality of the shelves I bought was poor. I spent $1600 on shelves that didn't look any nicer than the $20 laminate Ikea shelves. I had to pay $250 to ship the shelves back and was not refunded for all shelves. I had to sit on the phone for over 30 minutes again to speak to someone. If you send an email to customer service, they only send an unhelpful message back about a week later. I will never buy from them again and now question buying from their partners, such as Pottery Barn.

Placed an order for a chandelier on July 1st. The item was listed as in stock. Never heard anything from the company. Called to check on status 5 weeks later and was told part of the chandelier was back ordered until end of July. I called at the end of July and they said it may be in the warehouse but still no updated shipping. Called today and was told the part is back ordered until end of Aug. I cancelled the order. They never sent me any updates on order. I had to call every time. But I get lots of ads from the company to order other products. I will never order anything from this company. Communication is horrible.

No ability to write or read reviews on the website, and they have disabled allowing any users to post on their Facebook page since 2017. You wonder why? Well, I know why. They shipped me the wrong product. What's worse is that they are incredibly overpriced. It's overpriced garbage. STAY AWAY.

We ordered a complete Shaw Bedroom set in December. We finally got appointment for delivery in March 2021. Two hours before delivery we had people disassemble our bedroom set and move it to the front yard for donation. Then we got a call that both nightstands and dressers are damaged beyond repair. We had to pay again to re assemble our old set and move them back upstairs. I spoke to the manager at store who couldn't care less. Just offered to cancel the whole order... after waiting for 4 months! Now a month later we got another appointment for delivery. I called them a week ago and they promised to inspect the items before day of delivery. Three days ago they delivered. All items were in un-boxes so obviously no one inspected them. Again both dresser and night stand were damaged. They said someone will call us in a few hours to arrange replacement. Now three days later and no call or email. You think for the price they charge they could provide some service. Would stay away.

I purchased a fixture in 2004, a ceiling light for a half bathroom. It had a brushed metallic finish, and was advertised to be appropriate for a damp location by Rejuvenation. Given that the room it was in has no shower, it was hardly a damp location, but unfortunately the lamp housing proceeded to corrode over the years. I contacted their customer service and was advised their products only carry a 2 year warranty.
So--poor design, curt and relatively thoughtless customer service response, and not standing behind their product. I would suggest you shop elsewhere.

Delivery was promised in 2 months. I ordered it in December and didn't receive it until late March. They kept sending me emails saying that the rug was delayed a month. It was delayed twice. Customer service lied and said I would get it in Feb. But I didn't get it until March. Plus the rug is awful quality. Really thin. It's pretty but the quality is so dismal that I don't think it would hold up for any substantial length of time. Nothing like the quality of rugs you could purchase 30 years ago. And it wasn't inexpensive. $3000 for a 9 x 12. Disappointed with the quality but it is a pretty design.

There was a similar product that I could have ordered from another site, but did not find it until after I ordered the item from Rejuvenation. They refused to price match and refund so I overpaid by $100, due to poor customer service.

Crap product with severe factory issues including a screw tightened from the factory for adjustment, so tight it strips itself before it releases. The finish is also a joke after one night in the soil. DO NOT waste your money on this product.

I purchased the Putman Classic Lever Exterior Door Hardware Tube Latch Set (item C7750) from Rejuvenation in the fall of 2020. In November, I hired a professional locksmith to install it for me. During the installation, he encountered an issue and called Rejuvenation where he was informed I had purchased the wrong product - they said when I purchased the left-handed indoor pull, I should have purchased the right-handed version (despite the fact that my inner door was hinged on the left). We waited until the new set was delivered and had another locksmith come out to install it. This time we realised the set they sent was not exactly what I'd ordered the first time - the inner piece was the wrong finish. Despite that fact, we installed the piece and it seemed to work for a few weeks until the inner latch stopped connecting with the screw - no matter what we do, the latch just slides over the screw and makes our front door completely unusable from the inside of our house. When I reached out to Rejuvenation about the matter, they were initially skeptical that there was actually a problem. When I described the issue in more detail and sent a picture of our inner door, they admitted I sounded like a product defect and confirmed that I did in fact need a left-handed pull (what I originally ordered). They indicated they would send me a replacement, and although the experience had already been pretty awful by that point, I was grateful for the replacement. However, I was just notified that I won't get the replacement for another month so it will be weeks of being unable to use my front door. After this experience, I will never purchase from or recommend Rejuvenation again. This has been the absolute worst purchase experience I've ever had.

Ordered cabinet hardware from them and did not receive half my order. I emailed them and they kept pretending they didn't know why it hadn't been shipped, then they just ignored me. It took 4 months to receive my order. Save yourself a headache, don't do business with this unprofessional company!

I ordered a rug on sale from Rejuvenation. They charged me $199 for "white glove delivery" which wasn't in the charges until time to hit "place order" (it clearly said that I would be charged a flat rate then switched at the last minute). I called prior to ordering and was told they send their furniture (rugs are considered furniture) on their own trucks, which is, of course ridiculous. Also "white glove delivery" means that they will come in and set it up for the customer. Stupidly, because the rug was on sale, I ordered. A month and 2 calls later, no rug. I finally got in touch with the shipping company that handles all Williams-Sonoma deliveries and was told that they do not do white-glove delivery and haven't in months because of COVID. W-S is aware of this but continue to charge for white-glove. She also told me that they have the worst customer service of all the companies they deal with. SO -- try not to order from them but if you must, be aware of what you are getting into. Oh, when I called Rejuvenation, the sales agent on the phone very quickly refunded my money (normally they say they have no power to do anything) -- it was pretty clear I wasn't the first. He said that they didn't know and that shipping protocol changes daily. Uh huh.

Williams Sonoma you are trash for allowing a company to run itself like this one. We placed an order end of August and did not receive three of the items for 4 months, spoke to customer service FIVE TIMES only to be told each time that they did not have contact with the vendor and would get back to us with answers, which they never did. When we finally called to request a refund, way too late, they claimed it was impossible because the items were marked non-returnable and that we could not be put through to anyone else on the phone to escalate the situation, a choice no doubt made by a scared employee who would be penalized somehow for pushing us to another rep. So essentially they have stolen our money without any recourse or insight into when or if we might actually get what we paid for. Not to mention the fact that I found the same items elsewhere for HALF THE PRICE and they wouldn't even offer to price match. DO NOT BUY ANYTHING FROM HERE, YOU WILL REGRET IT! SCAM ARTISTS!

One door handle, $179 and arrived with defects, screwed up connection and not straight. They cant send a new one without charging me and refunding once they get the defective one back. It's just one part but I need to send the whole assembly back? No. So then they want to refund me 15% and Im stuck with the defect. They really dont make good on their "Quality" product promise.

Response: "I have canceled the return and replacement as you requested. Unfortunately, we are unable to send out a replacement without also having the damaged door set returned. You also have the option of keeping the damaged door-set as is for a refund for 15% of the item value. Please let us know if this works for you."