Kaye G.

I ordered a rug on sale from Rejuvenation. They charged me $199 for "white glove delivery" which wasn't in the charges until time to hit "place order" (it clearly said that I would be charged a flat rate then switched at the last minute). I called prior to ordering and was told they send their furniture (rugs are considered furniture) on their own trucks, which is, of course ridiculous. Also "white glove delivery" means that they will come in and set it up for the customer. Stupidly, because the rug was on sale, I ordered. A month and 2 calls later, no rug. I finally got in touch with the shipping company that handles all Williams-Sonoma deliveries and was told that they do not do white-glove delivery and haven't in months because of COVID. W-S is aware of this but continue to charge for white-glove. She also told me that they have the worst customer service of all the companies they deal with. SO -- try not to order from them but if you must, be aware of what you are getting into. Oh, when I called Rejuvenation, the sales agent on the phone very quickly refunded my money (normally they say they have no power to do anything) -- it was pretty clear I wasn't the first. He said that they didn't know and that shipping protocol changes daily. Uh huh.