Overview
Rejuva Fresh has a rating of 5 stars from 154 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rejuva Fresh most frequently mention customer service, cavitation machine and online training. Rejuva Fresh ranks 4th among Beauty Supply sites.
Customer service was responsive when I had a small issue with setup. Norman walked me through it step-by step. Making the whole process a lot easier than I anticipated.
The EMShape Neo blew me away! My clients are loving the results - better muscle tone and less fat even after one session. The pelvic floor treatment is a hit with postpartum clients. Worth every penny!
The diode laser hair removal machine stopped working after a month and a half, since it was under warranty, they promised to send me a new laser. I sent it at my own expense, not only did they delay the shipment for a month, but instead of a new one they sent an old scratched with a damaged screen and a non-functional laser. Never work with them. They promise a lot of things but then don't respond for a long time and don't fulfill their promises.
I have purchase a hydrofacial machine from this company. It has arrived damaged. Return policy states if buyer paid with PayPal ( which I did) they are not eligible for return! Ind=stead, this company sent me a new base for the machine which cannot be put on unless you take the whole thing apart. Additionally,\they have sent me the wrong plug for Canada. The look of this machine is cheep and unprofessional with stickers stuck on poorly or ripping off already. So disappointed as a new business owner, I could have used my money somewhere else! I will never buy from them!
Hi Eszter, We are so sorry for any inconvenience you experienced related to the shipping damage. Just to clarify, eligibility for refunds or exchange does not depend on the payment method. According to our published policy, “… Should your machine be delivered and it doesn't work or function correctly, or is somehow broken, or if you received the wrong product (significantly different from the description and images), and it is reported to Rejuva Fresh in writing to tech@rejuvafresh.com, within 7 calendar days of delivery, including evidence in the form of photos/videos, Rejuva Fresh will … send you a brand new replacement of the exact same machine, 100% FREE… Should you want to return you machine completely and unused for a refund, you may do so by applying here: https://rejuvafresh.com/a/returns, in which case you are responsible for return shipping costs, and only the product cost will be refunded.”
This a terrible company that sends broken machines and does not want to take accountability or refund the full purchase price. They operate overseas and is where their machines come from not the US as claimed. They will direct you to all different places and people including have you speak via messenger with people in China who are only available after 9 pm and expect you to take late night calls on FaceTime to discuss the machines malfunction which is extremely unprofessional. They also have several "bases" they claim here in the US but they are rather no name factories. We spent a lot of our money to return this machine from the east coast to the west coast via a freight carrier to an unknown warehouse in CA which was the address provided by them as well as an attached bogus number they provided to call when it was delivered. When the carrier showed up they could not find the unit number which wasn't provided and the number to call which wasn't working so it wound up being another headache to get ahold of someone to sign for it. They have yet to refund us the total amount we spent and claim they need to deduct the amount for the delivery fee when they sent to us which was included in the original total price. They only try to replace the machine or refer you to an overseas tech department who will suggest to start taking pieces apart and fix it yourself. After such a negative experience in only a few days time I did not want to deal with this company again or accept a replacement which could be broken again and cost us more time and money so we cut our losses by sending the broken machine back at our own expense but now have not been refunded the whole cost we originally paid. Be aware and don't make the mistake of purchasing anything from this company. You will lose a lot of money, time and aggravation. As a valued customer who does the right things you should expect the same in return and that is just not the case at all with this company and does not operate with decent intentions.
Below are included pictures of the messenger conversation where the supposed "tech team" overseas was asking me to take a brand new machine apart and try to fix myself.
Hello Natalie,
We appreciate it when our clients take the time to leave us reviews, however the content of your review appears to have been copied from other websites. Because we take our genuine customers’ comments very seriously and because we don’t want the public to be misled by spam comments from competitors, please contact me, Sally, here at this location 1-800-249-1310. We can do our best to resolve any issue immediately.
Furthermore you have identified yourself with a first name and no contact information. And the information you provided doesn’t match our business at all.
I was pleasantly surprised by how quickly my order was processed and delivered. My machine arrived in excellent condition, securely packed, and included all the promised items. I had a few questions for customer service, and they responded promptly. Overall, my experience with Rejuva Fresh has been more than satisfactory.
I ordered the EMSzero personal sculpting machine and have been pleased with the results. I have noticed more abdominal muscle tone despite less active ab workouts. Great product and quick shipping from Rejuva Fresh!
Clients have been thrilled with how quickly their bodies are transforming, thanks to the strong energy of the treatments. Rejuva Fresh stands out for their commitment to constant innovation and fast, reliable shipping, ensuring we always have access to the latest and most effective technology.
We've seen a real difference since adding this machine. Clients have commented on how quickly they noticed results, which is exactly what we were looking for. Rejuva Fresh always brings the newest, most effective technology, ensuring our treatments stay ahead of the curve. Their responsive customer service made the transition easy.
We ordered a machine from Rejuva Fresh, and it arrived without any problems. After using it for a few days, we needed some help, and their team was quick to respond and fix the issue. It's been working perfectly since then, and our clients are very happy. I'd definitely buy from them again!
I'm not big on writing reviews, but this was a solid experience from purchase to first use. It feels good knowing I can rely on them if I need anything else.
The Adonis 30K Cavitation Machine Pro is amazing! I started seeing results in body contouring right away, and my clients love how effective it is. Rejuva Fresh shipped the machine fast, and their online training made everything easy to understand. I'm really impressed!
I was happy to see that their diode laser really is painless, just link they said. The quality is excellent, and the components sourced from the U.S. and Europe give me confidence in its durability.
I appreciate that they followed up after delivery to ensure everything was running smoothly. It's nice knowing they care about customer's experience beyond just the sale.
After purchasing from Rejuva Fresh, I had a few follow-up questions. Their after-sales service didn't disappoint! I received quick responses, and they even provided additional resources to help me get the most out of my purchase. This kind of dependability is rare and very appreciated.
Rejuva Fresh truly stands out for their customer service. I had s few questions before purchasing, and they were patient, knowledgeable, and available every day of the week. After ordering, I received the machine promptly, and it worked exactly as described. The ongoing support and their commitment to satisfaction have made a loyal customer.
Working with this company has been a pleasure from start to finish. Their customer service is top-notch, always quick to respond and ready to help with any questions. I was particularly impressed by how they followed up after the purchase to make sure everything was going well.
I've been using the Rejuva Fresh Facial device for the past month, and I'm impressed with its effectiveness. Great device for the quality and the price
The tattoo removal machine I got from Rejuva Fresh has been a game-changer for our business. Its a incredibly easy to operate thanks to the clear online training they provided. My staff quickly got comfortable using it. And or clients love the results. The company's helpful customer service and comprehensive warrantygive me a peace of mind.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Andrei,
We appreciate it when our clients take the time to leave us reviews because it helps us improve. However, Rejuva Fresh is not producing or selling any machines matching the one in the video provided. We would suggest you contact the vendor directly. We also don't have your identity. Because we take our genuine customers’ comments very seriously, please contact me, Sally, here at this location 1-800-249-1310 if you need assistance. We can do our best to resolve any issue immediately. Thank you.