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Reimage has a rating of 4.6 stars from 217 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reimage most frequently mention overall experience, technical support, and customer service. Reimage ranks 5th among Tech Support sites.
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I called Restoro about a computer problem that their software program didn't fix. They promised to get it fixed guranteed but I would have to allow remote operation of my PC to repair it. Only later did I find out that the repair was done by an outfit called Reimage Plus. The Restoro representative was very slick and easily talked me into paying for a three-year repair service agreement costing $611 (U.S. Dollars). I could have bought a new laptop for that money. Was that kind of expenditure worthwhile? Only after three years will I know. Reimage Plus [located in the UK] will not provide a full refund unless I allow them to restore my PC back to the way it was before they repaired it. I feel like I got scammed. I would accept a cancellation of the 2nd and 3rd year of service for a refund of $400 dollars.
I spent hundreds of dollars for their service and the last 4 times I contacted them for assistance they haven't helped anything, I spent 10 hours on the phone with them yesterday and nothing was resolved. Some employees are rude when you get frustrated with them for not helping. If I could give it 0 stars I would. Save your money and don't bother. Truly a waste of everyone's time and energy and money.
I used this as a last ditch effort to fix my laptop that suddenly crashed right before my midterm and the help webiste i was on looking for solutions said this was good. Well it didnt work so i went to get my money back and after being passed around to 4 or 5 customer service reps asking the same questions i had answered cause they didnt look at the previous chats i had no responses for over 2 weeks and had assumed i was scammed. Then out of nowhere i got an email from reimage escalations saying they canceled my subscription and refunded me. So in the end they did right but it was an awful process to get there. I sent a lot of emails all had screenshots of my previous emails and pictures of my computer being broken. If youre a masochist youll love the site.
Tip for consumers:
Its not worth it unless you have minor issues
Products used:
Reimage plus scan and repair
My sound issues and malware issues appear to have been successfully resolved by technicians at reimage.
Hi Ian,
It's been a pleasure working with you, thank you for giving us a chance. Should the need arise, please do not hesitate to contact us back.
Chat: https://tinyurl.com/y7udnog2
Phone: Toll free number is 1888-844-3886
Email: support@reimageplus.com / forwardtosupport@reimageplus.com
*******@alwaysupport.com
Dear kemas normansyah,
Your request has been successfully received, the support team will review your request as soon as possible.
For your records, the details of the ticket are listed below.
Email:
Subject: can: t seeing reports.
Details: i dont see the report button after reimage repaired my pc.
Phone:.
Ticket Id: **************.
That is what i get on my mailbox date october 16,2015 from reimage support, and until now i don't get anything else even though they PC World said on july 25 this software are Fantastic and on Nov 17 Reimage Implements nanoRep For Easy Customer Support,
I don't need ticket i need answer how long it take to review my simple question?
This business is supposed to analyze and repair files, add updates, etc. As far as I can tell, it doesn't do very much. The updates installed are older, and often cause you to replace and/or do some repairing of newer updates yourself. This business does not analyze Office. I have read of many, many reviewers having to sort out their files, because they have become corrupted after Reimage has "restored the OS to its original condition." I consider myself lucky, because I only dealt with reimage deleting Firefox, which is not part of Windows, any time I used Reimage's site. $69.95 per year is too much for this product. But if you want, they will try to sell you other products. Sorry I ran into and used this company. Good luck on getting your money back.
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Reimage is an online computer repair tool that will automatically fix Windows by replacing corrupt files, leaving your data intact. Scan your PC for free.
Hi Danielle,
Thank you for bringing this up to our attention. We apologize if you had difficulties reaching us and your concern took a long time to be addressed. This is not the impression that we would like you to have. We will keep this in mind to further improve our service. Our sincere apologies.
Please feel free to reach out to our support channels below with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Chat: http://bit.ly/2kPZXew
Phone: 1-408-877-0051
Email: support@reimageplus.com
Have a good day and stay safe!