The overall experience was great. I had a question regarding the product, so I called and the rep who picked up my phone call was able to answer my question, stayed on the phone while I submitted the purchase via the website, and said he would personally pull the product for shipping. The refurbished products arrived appearing as if they were brand new. They have been installed and are working great. Would definitely recommend and purchase from again.
could not logon on with my original account ... it said the password expired due to inactivity ... ok, that's fine. I did the reset password, received the email, changed the password and it said the same thing ....... did it all over again, same issue. Annoying of course. Created a new account with no problem and wished i had a COUPON! I will buy another one of these on monday but my debit card won't let me buy another one today ..... PLEASE send me a coupon code as i am buying TWO of these same units. That would be great. thank you
I had credit card issues with your site through 2 browsers (crome and explorer) but it worked fine this morning with explorer
Quick answer from Tech Support to my question on physical size. Price, fast delivery, superb packaging and quality could not be beat.
Will certainly buy from this merchant the next time I need UPS batteries.
I do keep coming back! I've been purchasing batteries from refurbups for years & have had nothing but positive experiences!
I have been ordering products from this sight for over 10 years and have always had a pleasant easy experience
2nd UPS from you AND you stood by on the first with an USB problem corrected by a case replace
THANKS
Easy to navigate, good look-up tool, good install video. Already had me with those but also20 cheaper than others. Sold!
already bought this batter set previously . . . yet I could not identify the previous order and simply resubmit new order with same info . . .
I'm sure this experience will be the same as always...quick shipping, great packaging, and good prices...plus the battery always fits and always works!
Easy to find replacement battery. Video is very helpful as are the comments by users. It would be helpful to include data supporting the assumption that performance of the replacement battery equals or surpasses the brand-name variety.
always buy my batteries from here, shipping could be quicker but cannot beat being able to find batteries for all kinds of UPS units.
Bought before March of 2013. I came back again. I almost bought some new units. Maybe in 6-12 months
I have purchased batteries from you before and as always, it's been easy and and quick shipping, awesome service.
very slow responding, could be the 'net, could be my system, but your pages slower than most.
No points off, but for your information.....
I've ordered replacement batteries from you several times, and they have been reliable. This time I will take chance with a refurbished APC UPS, and hope for the same outcome. UPDATE: I was totally satisfied with the product received -- so thank you. [This was comment for earlier order of SMT1000 refurbished UPS. It is the same order you specify for this questionnaire. Following is a remark about a subsequent order of batteries -- which you may follow up with a later e-mail.]
Per battery replacements ordered in July, 2018: I am fairly certain I got all of the specific kits I ordered. In addition to a kit for an APC BX1200, there was a pair of kits for an SMC1500 and an SMT1000, with installation instructions only covering the SMT1000. I had to look up the battery kit spec at the APC website -- which turned out to be RBC6 for both -- identically. I just wish you would do a better job labeling the boxes so I can be sure up front which model for which kit, even if the kits are really identical. But no problem.
Everything was great except your chat service was offline and nobody answered the phone. I assume you are still in business.
I tried using your chat and waiting an hour. left voice message as well. Able to identify compatible battery by using website. very helpful!
Everything online was easy to find. I had technical questions, so I called and the information was grand.
East to use Website and fantastic pricing, great tech support if you need it, make RefurbUPS the place to go for all UPS and battery replacement needs.
You have the battery I need without having to guess if it is the right one. I have had good previous experience with you.
I found what I was looking for quickly, had my question answered very quickly when I called and placed my order without hassle online. This is not the first time I've been through this routine, but the experience has been consistent each time.
Easy selection and pricing seemed ok. Kept asking for coupon codes which lead me to believe there were some but I could not find any working ones. Once the order is complete and I have good batteries in hand - I will feel good about recommending RefurbUPS to others.
As usual my order was received very quickly. As a retired UPS field engineer I find your service to be amongst the best.
I had trouble finding what I was looking for and needed to get the PN off a previous invoice. I've ordered from this vendor several times; it is my go to for batteries.
I was able to verify that the specs exactly matched the one I was seeking, a feature that another popular seller didn't provide.
I had several UPSes that were older with dying batteries, but wasn't sure which ones to replace or keep and kept putting it off. Finally decided to call the main number and spoke to Jim, who had the kind of knowledge and presence that only comes from years of experience in an industry. He answered all my questions and made recommendations for my situation and I was able to replace six UPS batteries and purchase one refurb UPS that shipped the same day.
To be balanced, I'll offer that the website has a dated design that-coupled with the vast catalog of parts and SKUs-can be difficult to navigate or compare options if you don't already know what you need. This is mitigated by the excellent sales and service team though, so a phone call is all you need to get things going. That sets them apart from the faceless online superstores where it's even harder to find what you need and there's no one knowledgeable to talk to.