• Reebok

Reebok

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Overview

Reebok has a rating of 1.7 stars from 120 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Reebok most frequently mention customer service problems. Reebok ranks 706th among Shoes sites.

  • Service
    47
  • Value
    44
  • Shipping
    48
  • Returns
    37
  • Quality
    44
Positive reviews (last 12 months): 12.1%
Positive
4
Neutral
1
Negative
28
30
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Called customer service multiple times, and Robert emailed me 2X that I messed up the order - not them.
How would you rate Reebok?
Top Positive Review

“Top quality for the price.”

Rudi Z.
1/3/24

Great online store with fast deliveries. But the most important thing is the product itself. The quality and design of Reebok shoes are fantastic! My favorite brand now.

Top Critical Review

“Very bad seller don't buy there”

Oleksandr Y.
2/21/24

Very bad costumer service, I have ordered sneakers and they provide me every week a breakfast that soon we will bring you goods and only after one month they tell that they will return the money. Very bad seller, till now I haven't got back my money. I don't suggest to buy there! As you can see they put in his web that delivery is delivered and in the letter that no, even here they cheat.

Reviews (120)

Rating

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Reviews that mention popular keywords

customer service (42)
Thumbnail of user rudiz
6 reviews
0 helpful votes
January 3rd, 2024

Great online store with fast deliveries. But the most important thing is the product itself.
The quality and design of Reebok shoes are fantastic!
My favorite brand now.

Thumbnail of user edithl83
1 review
0 helpful votes
September 14th, 2023

I had trouble with my shoes (the inside « back heal » was tearing apart super fast (inside 3 months of use)) but the rest is still perfect. I wrote an email late night about it wondering if their warranty would cover this. In the morning, I already had an answer and before noon everything was set.

AMAZING client service. I think I never had such a quick answer in the past. I've only heard good things from my friends about their shoes quality (good leather) and now I'm really impressed with their client service.

Thumbnail of user ivanp306
1 review
0 helpful votes
December 11th, 2023

I'm very surprised from the quality of the shoes, they are very comfortable for long trips and running.

Value
Quality
Thumbnail of user ericf1310
1 review
0 helpful votes
April 29th, 2023

First pair of shoes I've been excited about in a little while. The material and quality of the shoe feels like buying a shoe in the 90s early 2000s. Everything feels like it's quality material and put together very well. A little heavier than I expected but light enough to be comfortable and the heaviness is probably the quality materials because that's what comes with it Usually.

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user naln
8 reviews
0 helpful votes
September 19th, 2023

Reebok Club C Bulc shoes from the new collection in the court brown color are fire.
And they cost only $90 which is a bargain for the sneakers made from high quality suede.
I really believe that Reebok shoes should be as popular as Nike or Adidas. They are very underrated.

Quality
Thumbnail of user samr199
77 reviews
47 helpful votes
November 22nd, 2021

Reebok sells the most comfortable shoes to wear, specifically the Club C vintage shoes! The shoe feels very light weight because of the soft leather and padded cushion on the inside, it's also very stylish and it goes with any outfit. My feet never hurt whenever I wear them, which is amazing because I go to college and have to walk like A LOT, so I literally wear them every single day. The price might look like a lot but the good thing is that Reebok always has promo codes and sales going on so your bound to get them for at least $20 off. Shipping was also really fast as well.

Tip for consumers:
look for promo codes

Products used:
Reebok C 85 vintage

Service
Value
Shipping
Quality
Thumbnail of user shashankk12
1 review
0 helpful votes
April 22nd, 2022
Verified purchase

I ordered uk 8 size of Reebok Lite 3.0 men's running shoes vide order no ******* and was promptly delivered to me through Ecom express. Since the shoes did not fit me perfectly and as i could feel uncomfortable on trial, I requested for return, within one hour of receipt of shoes. The shoes were picked up by Bluedart courtier some right days back and customer care just acknowledged receiving the goods back but no request was made for bank details or of refunding the amount. I contacted their customer care unfriendly number several times from my mobile *******148 but definate reply in regard to refund was given by the staff. I paid rs 2759/ and i myself sent them bank details. It is more than 8 days and no refund was made till date. Very poor service and the customer's amounts are gulped or not refunded at all. Please don't buy from this company directly... Better purchase from Amazone who are the best customer friendly and give prompt service including timely refund within one hour after returns are picked up..

Tip for consumers:
Better purchase through Amazon or Flipkart

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user arnoldasl
1 review
0 helpful votes
September 27th, 2021

Their sneakers are very comfortable. I bought a pair for jogging and playing football. I love this brand.

Products used:
2 pairs of sneakers

Service
Value
Shipping
Returns
Quality
Thumbnail of user sigurdk1
1 review
0 helpful votes
January 26th, 2022

Great sports boots for running. I call them so. I use only this iste for quite a while and everything is always fine.

Service
Value
Shipping
Returns
Quality
Thumbnail of user waterm2
4 reviews
0 helpful votes
October 21st, 2021

I'm a shoe lover omg, yes I use Adidas and I love them, I use Nike product and I also love but Reebok too is one of best that I get my quality shoes from. You guys are the best and I love this website as it's help in delivering my shoe to exact location input

Thumbnail of user helin
1 review
0 helpful votes
August 31st, 2021

Oh, I love their sports boots so much. They are very comfortable and their variety is great. I always choose different colours and models to try everything.

Products used:
sport shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user cpt
6 reviews
5 helpful votes
April 29th, 2020

Previously I haven't Benn a fan of Reebok. It all started after new logo and fitness promo. Suddenly It got cool. I bought 2 t-shirts, jacket, pants and boots. Never had a problem and would recommend for everyone!

Thumbnail of user ceciliac82
1 review
0 helpful votes
April 6th, 2020

Reebok has the best running socks ever. They are thin which i love because my feet get really hot. The best part is they have great arch support. They are a must buy

Thumbnail of user angyp
1 review
0 helpful votes
November 8th, 2018

This clothes is awesome. Quality, color and design. I'm follower of this brand since I was kid. Just perfect.

Thumbnail of user neerajk21
13 reviews
8 helpful votes
September 11th, 2018

Quality shoes...
Fine track suits...
Great sports material...
Really appreciated. Hats off to Team Reebok

Thumbnail of user tylerc
43 reviews
344 helpful votes
October 28th, 2015

I bought a couple of pairs of Reebok shoes quite some time ago from a brick and mortar store. My plan was to wear one pair and then when that wears out I would go ahead and wear the other pair I bought. So, after this occurred my new pair of Reeboks developed a hole on the top of them that was from some sort of defect within roughly 2 weeks of using them. Keep in mind I take extremely care of my shoes and make them last as long as possible. Anyways, I contacted their customer service and Gordon provided TOP NOTCH service to myself and made me a very very VERY happy customer and ensured that I stayed loyal to Reebok (Which I have for years).

After getting a refund for my shoes I went on Reebok.com and ordered 4 more pairs of shoes. It was easy, quick, and efficient. I have nothing to complain about other than the site itself being somewhat slow. I recommend it!

Thank You Gordon and Reebok! :)

Thumbnail of user deloresm4
2 reviews
0 helpful votes
October 17th, 2015

I bought a pair of dance sneakers from reebok, they are just a seen in the image, and their comfortable. Shipping was next day as I ordered on a Monday which was a holiday and received 30% off, my sneakers shipped Tuesday and were delivered Thursday. I have no complaints. They also shipped with UPS whom I always get great service from.

Thumbnail of user veronicah2
2 reviews
3 helpful votes
June 25th, 2014

Really great site to buy from. Even if your brand name is Reebok, you have to work hard to offer great customer experience. My experience was perfect from the moment I put my item in my cart to the moment I received my package at home.

I had a promo code and it was easy to use. The shipping was quite fast and really cheap.

I was really happy with my purchase.

Thumbnail of user frankp46
1 review
0 helpful votes
September 4th, 2015

At store # 0019 Tannersville PA. *******
I came in to the store on a budget for crossfit shoes, a sales girl by the name of Brittney Gonzalez. She was so helpful, she show me what was on sale, and I came out with two pairs for the price of one. She was so kind thats what I call Great customer service.

Frank.

Thumbnail of user heidir
3 reviews
6 helpful votes
December 31st, 2010

Fast shipping! Will order from over & over again.

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About the business

The Official Reebok Store. Shop the newest selection of footwear and apparel, from casual Classics to specialty fitness products. Free shipping for members.

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