Just ordered a bunch of Christmas gifts from this site and they arrived on time and were exactly what I ordered. Wonderful website and this is what online Christmas shopping should be all about.
Quality not bad, also delivered in a timely manner, but the pendant looks like smaller than I expect.
I haven't gotten my order yet but I placed it two weeks ago. When I called customer service they were very apologetic and refunded my shipping charges. Then they told me a manager would contact me via email in ONE or TWO BUSINESS days and tell me what happened to my order. Your customer service line is 24/7 but it takes a manager two days to figure out where my package is? These products better look darn good when they arrive!
There was a time when I was interested in Red Envelope gifts for people, and I actually went through with a couple of purchases. However, the products can look / feel cheaper than what you expect so it's somewhat disappointing. On top of that, they're kind of frivolous items...
Shipping prices crazy high, their prices for the product themselves seem inflated. I ordered something, hit order for one price after reviewing all info, and then when I saw the confirmation it was an additional 10$. I called CS immediately and they told me it was because i chose rush order, I told them i did not. I had definitely chosen their standard shipping 'green' day option, went back and had to change the days. What i suspect happened is that during the time i was ordering, they changed their 'standard' shipping day to now being considered a 'rush' day. Still very misleading and sneaky of them to not take an ongoing order into consideration when I picked a 'standard' day for sure during my transactions. Their CS person didn't sound too impressive either... not sure i will be shopping there again
Received my items and i was very pleased with them
Gorgeous stuff, fast shipping, beautiful packaging!
Overview
Gifts has a rating of 2.1 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gifts most frequently mention and customer service. Gifts ranks 74th among Personalized Jewelry sites.
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- San Diego, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members