Red DressReviews 35

The company needs to make customers aware of the unusually restrictive return policy. Consumers expect,, ESPECIALLY for purchasing online where items cannot be tried on, that return policies will be consistent with other high end clothing companies. I ordered two items in my size, and one was too big while the other was too small. Only one item was accepted for return and only for store credit, per your overly restrictive guidelines. There was no information why my second was refused for return. I will use my credit, even though I have no idea what size to order, but then I will never shop with your company again. Additionally I will use every opportunity to let others know how shady your company seems to be. I am beyond angry.

I liked their dresses but won't be shopping here anymore. Sorry, this is the year we gotta bring our values along when we go shopping y'all. 👏

You only get store credit even if you return the item within 30 days unworn and with tags. This is buried in small print somewhere and not at all clear when you purchase. They take your money essentially. The quality of the dress I ordered is average at best, no lining, arrived wrinkled.

Quality has gone down majorly all while prices have skyrocketed and I've been buying from them for years. Additionally, they changed their return policy and told customers by banner on their website for 2 weeks. Unfortunately I happened to not purchase from them in that small week time so I was unaware haha. Sad because I know they started as a small family business and I love supporting smaller companies over huge corporations but they will not get another cent from me. I'm now stuck with a $400 bill I can't pay because I missed the 2 week announcement of the return policy. Truly not worth your money. Sorry red dress!

As others have mentioned, the client service is not up to standard to today's time. Do not try to make an effort to help clients. I definitely recommend shopping somewhere else.

Ordered a Christmas present on Cyber Monday with a 30% off. I tried to exchange it for a larger size and was told it was "outside the 30 day window" and also since I used a coupon it was a "final sale". How is that? Are you suppose to wait til December 10 or later to order to stay within a 30 day return window? And hope you receive it before Christmas PLUS " Don't use any kind of coupon!... It will be a final sale. This is the ONLY retailer online or in stores that does not do an extended return policy during the Christmas season. It is the ONLY one too that makes items a "final sale" if you use a coupon. I will never support the Red Dress Boutique again! There are plenty of other businesses that are better at customer service.

I bought two dresses and made sure I looked at the return policy before purchasing. They SAID I had 14 days and would loose $8 for shipping. I was willing to do that. However, in the SMALL print below a discount code it said all sales are final. What? If you take the discount you will not be allowed to return the item or apply a store credit. I can't believe this online company is willing to lose return customers with such poor service. Make sure you read all the fine print (which they claim is VERY CLEAR).
Had to eat my $$$. Unfortunately, I had other items I would have ordered if they allowed the return.

This clothing store is horrible! And from what I can see from other reviewers I'm not the only one that feels this way. Customer service is the worse I have ever had to deal with. I used a code for Black Friday and they would not return or exchange for a smaller size I was not even asking for my money back. The items WASN'T on sale, I happen to use a code for Black Friday and they would not allow an even exchange or even store credit. I have never heard of such a thing. Red Dress doesn't care about its customers it's alll about them! And be ready for a RIP OFF if sizing is off or you are not completely satisfied with an item. I will never shop with them again

After placing my order I realized it changed my address to my billing address which I don't live at any more emailed them as soon as it happened, no rely so I emailed them again so they could fix it before shipping it, then they tell me there is nothing they can do it already been shipping not gonna refund me not gonna reship it Jennifer on the phone said I should drive 10 hours there and 10 hours back and ask the strangers that live there now for it. That's 100 dollars gone! I emailed them twice within the same day so they could fix it! This is the worst company ever! Any other company would cancel the order and reship it or give them a refund!

I love the red dress! Great company to buy clothes from. They have beautiful clothes with great designer brands who I follow and admire. They have wonderful customer service and very quick to respond. Hattie does a wonderful job for the company and I admire her for the hard work she does. Always great!

I have been a customer of Red Dress for a number of years. I think, generally speaking, the quality of the items are good and they are cute. I used to get a lot of compliments when I wore their items and I recommended them to people who would ask where I got my outfit.

However, due to a recent experience, that is no longer the case. I bought a number of items on final sale. I understand that these items are listed as non-refundable, but I have never had issues with Red Dress before, so I didn't anticipate problems. When the items came, most were good, but there were two items of dubious quality. One item was clearly used (smelled weird and didn't have tags) and another item had messed-up stitching and looked really wonky when put on.

I immediately (that day) notified Red Dress. They, seemingly, did the right thing and offered to refund me (store credit, not cash) even though they were Final Sale items. So far so good. But then, after I mailed back the items and got my credit, I noticed they reduced the refund $8 for return shipping. I was a bit stunned since they never mentioned that I would be charged for shipping, provided a pre-paid label, and on their website it says if you mail it back within 14 days and accept store credit then return shipping is FREE (they capitalize it on their website). I'm not sure I would have mailed them back if I had known I would be charged - I certainly wouldn't have used their label.

I notified Red Dress and basically got told that I was only offered the refund at all as a one-time exception to their Final Sale policy and gave no real explanation for why I was charged the $8... so... I guess I should feel lucky that I paid $8 for bad quality items and having to mail them back? I don't know a company that doesn't do full refunds for defective items. Well, I guess now I do...

Through experience I have learned that the quality of items from Red Dress is no longer reliable and the only one who pays the price when I receive defective product is me. Since I have used my "one-time exception" and paid $8 for the privilege, I will no longer be shopping at Red Dress and I won't recommend it to others. It is a shame since I was a fan of theirs before.

If I could give it no stars, I would. They have sales, sell dresses that are not even close to the sizes and quality that they advertise and then refuse to refund you. In their email they said to donate or re gift.
Just a terrible company that you want to stay away from.

This company is a scam. I made a mistake ordering from here. I retuned something before the "return by" date given on the website and weeks later I got a email saying my return was too late. When I sent proof of the return date they still refused to refund me, give me store credit or even send the clothes back. (after they charged me to ship it to me and then again I had to pay to send the return back to them). They literally just stole money from me and have a terrible customer service team who can't offer any answers or alternatives regarding the matter. Very disappointed. Will never shop here again.

Purchased a few items & most were decent quality but one of the dresses was lace & feels very stiff. I would purchase more of their more simple items in the future. Deals & pricing was great

I bought a red gown and got the delivery not just promptly, the quality of the material is very good and the fittings so perfect. I love my red dress, looks good on me.

Red Dress shipped me a dress with a zipper that was sewn shut. I have gone around & around with them to receive permission to send it back. I sent photos and then a video of the defective zipper and they never responded. I would call and they said that they were "way behind on emails." I was fine with waiting a few weeks- but it got ridiculous. They finally sent me a return address label after I called for the third time. They refused to refund shipping- even though THEY shipped me a defective product.

I've bought from this store twice and have returned one of the dresses. They made it easy to return and I have no complaints. People upset about how the models walk and who is chosen to be represented are just looking for reasons to complain. Don't like it? Then apply to be a model on their website. Stop complaining over dumb things. I don't care who owns what establishment or what color they are, I care about the PRODUCT and CUSTOMER SERVICE. That's like complaining about all the tall models and not enough short representation on websites. What do they do? Learn what works for your body type and height and shop for it.

This company is only interested in using your money. They send out defective goods and then make returns difficult. Do not waste your time and money ordering ruined garments at full price.