Overview
Records Finder has a rating of 3.8 stars from 7,875 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access and accurate information. Records Finder ranks 3rd among Government Records sites.
I used Records Finder to look up a driver who exhibited road rage on March 24th. The service worked perfectly and identified the vehicle. What I didn't realize is that it is a subscription service so you do need to cancel within seven days otherwise you will be set up on a reoccurring monthly charge of $24.95. I just caught that I was charged for two months of service I did not use. When I contacted the company, Alleah, the Customer Service Representative was super helpful and was able to get an exception and refund my American Express. She was professional and very helpful. I would recommend Records Finder to others who may need a similar service in the future.
I looked up 2 VINs numbers and got nothing but vehicle specs that I can get anywhere for free.
If the is a good possibility no useful information will be provided then that should be made clear before taking my money.
I can see from the reviews I should have checked first the the service is useless. That's on me.
Hello Gregory,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
If you need further assistance, please do not hesitate to contact us at askrecordsfinder@recordsfinder.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.recordsfinder.com
I say your service is a total fraud and can't believe that you can still operate. What little information you provide can be found elsewhere for free as well as more in depth. I looked up known criminals and found your records to show these people as pillars of the community with NO criminal records. Your service is worthless yet you seek more fees for a "deeper" report. I will be seeking a return of my money after only using your service for 12 hours. I will report you negatively everywhere I can. This company is a disgrace.
This site is the basic bait and switch. After signing up you dont get what was initially promised and then you get a solicitation from them to upgrade for more money of course to get access to very thing you signed up for in the first place. I am going to ask for a refund but doubt if I will have any success. Very dishonest approach that they take
Hi Richard,
We sincerely apologize for the inconvenience this has caused you. We know how important it is for you to find the information you need. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askrecordsfinder@recordsfinder.com. Rest assured, we're here to help you.
We went ahead and canceled your account in the meantime to prevent further charges. We look forward to hearing from you! Have a nice day ahead, and stay safe!
Lovely
Voice Of Customer Officer
Recordsfinder.com
+1 833-922-2315
Looked up a name and clicked on the person that matched who I was looking for. Had to pay to access record. Now the record can't be found because the site it now "limited" to just the United States. What a scam! Even their "comment" page doesn't work right. Says I used invalid characters (just letters like above) and my order number doesn't exist.
Just to double check the site worked, I looked myself up. Invalid information on myself as well. Never married, never used listed email companies, and never lived with listed family members. What a waste!
Hello Zabrina,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We saw here that you reached out to us and have our Customer Care Team handle your concern. Please, be reminded that the refund will take 3-5 business days to go back to your card.
Hoping next time, we continue to do business with you.
If you have any questions, comments, or suggestions, please contact us at askrecordsfinder@recordsfinder.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
I completed all of the required information, and then the result was less than stellar. I wanted more and better information, but either it didn't exist, or my search just wasn't returning what I needed. Thanks, anyway, for having your service out there for people to use.
Hi Maria,
We're sorry you did not get all the information you needed. We would love to get what you need at no additional cost. Please give us a call or send an email to askrecordsfinder@ask.recordsfinder.com. Rest assured, we're here to help you.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Search a family member that I was trying to reunite with from Canada. Search results brought back connecting her to Toronto, ON. Once service was paid for, there were no matching results to this person anywhere in Canada.
Hello Christopher,
Thank you for bringing this issue to our attention. Your feedback helps us get better.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askrecordsfinder@recordsfinder.com, Or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Was confusing. When I finally got the info it was incomplete. I know for a fact that there is much more info regarding court cases as I retrieved it months ago at no cost using public records.Very disappointing service.
Hello Dawn,
Thank you for taking the time to give us a review. Please accept my apologies if we were not able to satisfy your needs. We want to change your experience and assist you in getting the information. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askrecordsfinder@recordsfinder.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I had a productive session with this associate, and took care of my issue quickly and accurately. The associate was also pleasant, and patient and actually listened to my needs before she made any changes to my account.
Listening to the customers needs before making an assumption is what a great many customer service representatives tend to do, and I appreciated her professionalism so much! Thank you!
Hello Michele,
Thank you so much for taking the time to share your positive experience with our associate! It's wonderful to see that our associate's professionalism and dedication to customer satisfaction made a positive impact on your experience.
Your kind words serve as motivation for our team to continue delivering exceptional service. If you have any further questions or concerns, please don't hesitate to reach out.
Thank you once again for choosing our services, and we look forward to serving you in the future.
Best regards,
Ruby
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I did a search for someone in Canada. It came up with a couple names of what I wanted and had 3 telephone numbers with the last 4 or so x'd out. Seeing as where these were the names I wanted in order to get the finished results I had to pay $14.98. Ok I felt it would be worth it. I paid. Then when the search came back after I paid it said something like "names not found". I said "WHAT?. Then I got on 'live talk'. Got a run around for about 1 hour. Then was told "What you initially saw before you processed the payment is the preliminary search which is provided as reference material only. It concludes that the information exists, but the availability of the report depends if it is publicly displayed or tagged as private/confidential". Therefore I paid $14.98 for nothing. They let you search, find what you're looking for, and when you pay and search for same names... nothing there. What a farce, a fake cite, a scam etc. don't waste your money or your time. They did give me a refund.
Hello Leslie,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly, as our Customer Care Representative advised you. We see that they processed your refund; please allow 3-5 business days for the process.
If you have any questions, please do not hesitate to reach us at askrecordsfinder@recordsfinder.com.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
Experienced, professional, and swift help! The Representative was extremely helpful with the cancellation of my membership without any pressure. I will use this service in the future, and recommend it.
Hi Patrice,
Thank you for your kind words. We're happy to hear that you're satisfied with customer service and that you will be recommending us to others. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
I had a little trouble finding what I wanted but I received a lot of on the spot help right away and resolved my problem.
Hi Ted,
Thank you for taking the time to give us a review. We're happy you're pleased with the friendly and helpful customer service. We work hard to meet expectations like yours; and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
How the hell is it OK for a third-party to charge money for family members to look up an inmate at a correctional facility? The only reason you're getting away with it and all the click bait it's all over the damn website it's because it's privately owned. That makes me sick. All of you make me sick. Profiting off of other peoples pain. There's a special place in hell for people like you all.
Hello Karen,
Thank you for sharing your feedback. We understand your frustration, and we're sorry your experience didn't match your expectations. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askrecordsfinder@recordsfinder.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
It was helpful, I didn't get actually what I was looking for but it was still a wonderful pleasure to know that there are tools out here to help a person find what they are looking for.
Hi Anthony,
Thank you for your feedback. Rest assured, we will do our best to improve our services further. We'll also ensure that she reads your feedback; this will make her day. Have a great week, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
She was very helpful and was super quick. Relieved my stress really easily. I feel lucky i was connected to Mary. A lot of times when dealing with customer service its a horrible experience but this was honestly stress free because of her!
Thank you
Hi Lorenzo,
We're happy to hear that you were satisfied with the assistance you received from Mary. We'll ensure she reads your feedback; this will make her day. Have a fantastic weekend ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Ok fast and easy to understand need to give more info like license number and pictures to match so we can know if there persons that we deal with is real or not
Hi Nicholas,
Thank you for your feedback. We're happy you're pleased with the information you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Found the person. Even saw his mother mentioned. But site could not give me any clue to his obit. His mother dedicated a memorial bench in a Denver park to him and his older brother. I therefore assume he is dead. Would like to know when and how.
Hello Madeline,
We're sorry to hear about your experience. Please know that we collect our data from public data sources and may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you have any comments or suggestions, pls do not hesitate to reach us at askrecordsfinder@recordsfinder.com.We value your opinion.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.recordsfinder.com
While I am filling out credit card information a pop up ad for some internet security company dominated the screen and I could no longer navigate my information without maneuvering around the damn add. This kind of $#*! happens all the time so I know nothing will be done about it but I might as well mention it.
I wish I had read the reviews before I spent money on this site. There is so much information missing from my own data, I have zero confidence that the information on the person I was researching is accurate. To top it all off, I got a notification this morning saying that new information had been obtained about him, so I paid $4 more for an extra report. The report said "no new information"! This is a complete scam!
I recently had the pleasure of speaking with an agent over the phone and I must say, their knowledge and expertise were truly impressive. The agent was able to answer all of my questions with confidence and provided me with valuable information. Their professionalism and helpful demeanor made the conversation a positive and informative experience. I would highly recommend this agent to anyone in need of assistance.
Hi Kyria,
Thank you for your kind words! We're happy you're pleased with the assistance you received. We'll ensure she reads your feedback; this will make her day. Have an amazing day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
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- Boston, MA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christine,
Thank you for this amazing review! We're happy you're pleased with the information and assistance you received and that you will be recommending us to others. We work hard to meet expectations like yours; and we're delighted we hit the mark for you. Have a fantastic weekend, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315