• Quicken Loans

Quicken Loans

Overview

Quicken Loans has a rating of 1.9 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Quicken Loans most frequently mention customer service, and rocket mortgage problems. Quicken Loans ranks 88th among Mortgages sites.

  • Service
    11
  • Value
    9
  • Quality
    9
How would you rate Quicken Loans?
Top Positive Review

“GOOD COMPANY”

Freddie L.
9/30/21

GOOD COMPANY. Thank you for your online service. I have tried other alternative services but none of them even come close to yours

Top Critical Review

“Aggressive and unhelpful agents”

Tom S.
3/28/23

The message I received from Quicken Loans was that we will not give you any information on loans unless you give us all your personal information. No, we will not tell you how VA loans work, how a second mortgage might be leveraged, down payments for top tier credit scores, etc. I highly recommend going with a local lender (e.g. Credit union) as they have no incentive to provide good customer service due to their size and control of the market.

Reviews (47)

Rating

Timeframe

Other

Thumbnail of user toms2306
1 review
0 helpful votes
March 28th, 2023

The message I received from Quicken Loans was that we will not give you any information on loans unless you give us all your personal information. No, we will not tell you how VA loans work, how a second mortgage might be leveraged, down payments for top tier credit scores, etc.

I highly recommend going with a local lender (e.g. Credit union) as they have no incentive to provide good customer service due to their size and control of the market.

Thumbnail of user ryans869
1 review
3 helpful votes
October 28th, 2020

I have paid all of my notes on time for over 10 years. I am self employed and was told that 2 years of taxes would be required, however what they do not say, is that if you change jobs for the better anytime after those 2 years, you then need to wait another 2 years for taxes to be submitted. Absolutely ridiculous, how a customer is progressing in life or just wants to simply refinance the nonsense this company requires. I'd rather pay higher percentage to another willing to help. The person I originally dealt with to start my mortgage was Grobnagger, Nick. Of course they were very helpful over 10 years ago to get my business, but then do nothing afterwards.

Thumbnail of user wandat103
1 review
1 helpful vote
July 11th, 2021

We locked in our rate almost 3 month ago now received a letter with the date for closing when I call the officer for the closing date, he came up with another story, we are very disappointed with the lack of knowledge and the time we waisted with them.
WANDA, RUBEN AND VIOLET GONZALEZ
LOAN # *******163
We are contacting with U.S. Department of Housing and Urban Development for counseling, review and advise

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From the business

Quicken Loans has helped over 2 million families finance their homes. Compare home loan options and apply online with Rocket Mortgage.

Company Representative

Thumbnail of user jasonb26
Jason B.

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