Sitejabber Website Reviews and Complaints
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Puppies.com

Overview

The company has cultivated a strong reputation for providing a user-friendly platform that connects customers with reputable breeders, leading to high levels of satisfaction among pet owners. Many customers appreciate the ease of navigation, effective communication with breeders, and the quality of the puppies they acquire. However, some concerns have been raised regarding the vetting process of breeders, with a few customers expressing unease about potential puppy mills. Overall, the feedback reflects a positive sentiment towards the service, highlighting its efficiency while suggesting an opportunity for enhanced breeder verification.

This summary is generated by AI, based on text from customer reviews

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How would you rate Puppies.com?
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Wisconsin
1 review
0 helpful votes
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Thanks puppies.com
June 14, 2024

Very seamless and simple way to get a new furry friend. I appreciate apps like this because it helped me get my new puppy!

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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Animal Control Responded in person to a Bogus Buyer and Address provided by this Woman in an Attempt to do A welfare Check on a Sick Dog. In Hayward CA. A White Siberian Husky from Oklahoma The people who live at this address said they have Never owned a Dog! Shipper was Contacted and she said she Don t remember what city in CA she took the Dog To. Citizen shipper pet transport But PAYPAL gave Back the Money to the Buyer of a Healthily Puppy Based on what we beleive are Frauulant Vet Records. Or did she kill the puppy by overdosing it or is that Puppy Alive and Well and. The Transporter and Buyer are Running a DOG THEFT RING? Animal Control of California and us here in Oklahoma want to know Where is the Dog!

Puppies.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 25, 2023
Missouri
1 review
1 helpful vote
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We can tell you all who is doing this! His name is ANDREW KUSTER! He is a PROFESSIONAL ON LINE LIAR AND CROOK! He is disabled and in a wheelchair, SO, all he has to do is terrorize anyone that succeeds in life... My Husbands NEPHEW? Even my husband is in awe! He needs to get a life! But not on everyone's TIME and DIME!

Date of experience: June 4, 2017
Georgia
1 review
0 helpful votes
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It's ok
October 21, 2024

I've spent lots of money on here and this is my 1st dog sales ever but I've used this for years

Date of experience: October 9, 2024
New Jersey
1 review
0 helpful votes
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Excellent website for puppies
August 9, 2024

Puppies.com does a great job weeding out scammers and makes puppy buying safe and easy

Date of experience: July 30, 2024
South Dakota
1 review
0 helpful votes
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Best I have found
July 27, 2024

I depend on puppies.com. My go to for marketing and results also allow to see going values of pups

Date of experience: July 17, 2024
Maryland
1 review
0 helpful votes
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Puppies I've sold
June 23, 2024

This was a great experience posting puppies I got emails
As soon as come to them.questions answered right away.Very good site to sells puppies on.

Date of experience: June 13, 2024
Maryland
1 review
0 helpful votes
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Oakley
August 13, 2024

He's great lively puppy quick smart very loving but devious

Date of experience: August 3, 2024
California
1 review
5 helpful votes
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Puppies.com is Ruined
July 5, 2022

This is a review for all sellers wanting to know if paying for puppies.com is worth it. ITS NOT!

They are offering a 7 day trial to "new" accounts and these low life scum, backyard breeders who for years never bothered to fork out the 19.99 for a membership are bumping litters of dirt cheap puppies onto the site and selling them in the 7 day window. These puppies are not registered of course but they aren't even vaccinated or wormed!

If your puppies are health tested, vetted and well cared for so you have so charge a responsible price? Forget it. While your posts sit there untouched while you pay your site fee month after month, ignorant buyers are swooping up cheap Craigslist quality puppies for 1/4 the price that puppies.com is letting them post for free. They are probably making multiple accounts through friends and family members too if they need extra time!

Best of all, they don't even prioritize your PAID posts over all of their freeloaders. No your posts are buried under dozens of inbred, flea covered, unvaccinated $200 "purebreds".

I have paid puppyfind/puppies.com 19.99 every month for 7 YEARS happily because it used to be a great tool to sell my QUALITY puppies. Now it's completely useless to me and I've already canceled my membership. I've given them $1,700 over my time with the site and it ends NOW!

From FIRST page, in front of my posts if you type in the criteria for my puppies in the search. 4 out of 10 posts on the first page of results are new free accounts with 6+ puppies each at 1/5 the market value what it takes to raise a responsibly puppy.
Date of experience: July 5, 2022
Puppies.com w. Puppies.com Rep
over a year old

Hello,

Thank you for your feedback. Your comments are important to us and they will be taken into consideration for future site improvements.

The free trial was implemented to give users time to get used to the new site and all the new updates that were made. We have had to work out a few bugs over the last few months so the free trial is still available for now.

We are making new updates on a regular basis to make the site enjoyable for all and are listening to the suggestions given.

We appreciate your loyalty over the years and hopefully you will return when the updates are implemented.

If you have additional questions on how the site works please contact us at support@puppies.com.

Puppies.com Support

Indiana
1 review
0 helpful votes
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I would definitely recommend Beverly K!
October 21, 2024

Beverly answered all my questions and made the process very easy. I would definitely recommend.

Date of experience: October 11, 2024
Missouri
1 review
0 helpful votes
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Adopted blue
August 1, 2024

Good source will use in future if needed and good breeders. Enjoy our saint bernard puppy.

Date of experience: July 22, 2024
Wisconsin
1 review
0 helpful votes
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Healthy
June 28, 2024

I'm very happy with our new puppy. He's just a joy and the vet commented on how friendly he is. Thank you for taking such great care of your puppies!

Date of experience: June 18, 2024
Idaho
0 reviews
0 helpful votes
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Not one hit from ti's add
October 15, 2024

Not one hit only viewers needs to add more adds out and more reach

Date of experience: October 5, 2024
Puppies.com w. Puppies.com Rep
8 months ago

Hello,

We understand how frustrating it can be to receive fewer inquiries than expected regarding your puppies. We have introduced a “boost” option intended to make listings more visible to potential buyers, so if you haven’t received as many inquiries as you hoped to receive, you can consider boosting your listings. Make sure your photos are a good representation of the puppy you are selling. Many times buyers will skip listings that use photos that make the dog difficult to see. You could also consider checking out your competitors listings to see where you fall with regard to price. Are your prices too high or too low? Either of these scenarios can turn off a potential buyer. I hope these tips help you in selling your puppies. Please understand that Puppies.com has no control over a potential buyer choosing to contact you versus another Breeder. If you have additional questions please contact us at support@puppies.com.

Puppies.com Support Team

Tennessee
1 review
4 helpful votes
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Puppy find is ok, but TakeAPuppyHome.com is FREE and it's the best!
As a breeder take a puppy home is the best place we have the best luck plus it's free

Date of experience: March 5, 2019
Nevada
1 review
3 helpful votes
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I got a english bulldog from mandy i was told 2,500 Without papers 3000 with papers met her got the dog without papers to get papers later on during the week we were given the wrong papers but we paid the whole 3000 already Then she said she lost the papers. She said she ordered more she kept in touch then all of a sudden she ghosted us and we never heard from her again we love the dog all she had to say was I don't have papers the dog is 2500 Now i can't find her at all and I need to please do not go through her to buy a pup she drives a Benz and she likes to meet by ikea shes a SCAMMERher numbet is *******857

Date of experience: July 10, 2021
Indiana
1 review
0 helpful votes
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Happy with our pup!
August 2, 2024

The site was easy to use and we got quick results when we contacted breeders

Date of experience: July 23, 2024
Colorado
1 review
3 helpful votes
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Employees of a business need to do what their employer tells them what do do. My dad told me this when I was 11 years old as I was starting my first part time job as a meat cutter for my uncle. My dad said: "if they tell you to dump dirt on the street, do it, they pay your wages!"

Employers have their employers as well. Stock holders if public and their customers like I was to puppies.com. Customers need to be treated fairly or a business will go out of business.

A large company can have thousands of customers so when one customer files a complaint with the company as I did it can be overlooked or unnoticed.

I believe that was what happened with me after advertising with them for 5 years or so. They just went through a major re haul. Brand new website which has some bugs which they are working on.

In ether case the correct person whom I had dealt with personality stepped up to the plate and reached out to me yesterday by phone and after some discussion reinstated my advertising account.

This was important to me because puppies.com is in the top 5 on Google as far as finding a puppy to buy. I have seen many times when I typed in Golden Retriever Puppies for sale in Colorado and a link comes up on google that when I clicked on it it not only goes goes to puppies.com, but it goes directly to my ad I placed on the site.

If you were to advertise on Google as I also do, the average person would need to spend hundreds of dollars each month to achieve the same results as I have with Puppies.com at a cost of around $20.00 per month.

That is what is so great about using this company and one of the reasons I wanted my account back.

As it was pointed out to me on the phone that they can terminate any account without notice and for any reason. But my answer to that is if a company starts doing that to their good clients too often they will be looking for a new job.

In this competitive world a company need to go the extra mile when working with their customers.
As a owner and president of many types of businesses in my career I have learned that from mortgage banking, real estate investing, and even film production.

In conclusion I'm happy to be back with Puppies.com and I hope they are happy with me.

Date of experience: May 17, 2022
Arkansas
1 review
0 helpful votes
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Love my Patches!
June 17, 2024

She is bigger than expected, but I love her anyway! She did have ear infection and was told she would help with the cost, but she did not.

Date of experience: June 7, 2024
Michigan
1 review
1 helpful vote
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Site is easy to use
January 11, 2024

Puppies.com was easy to use and made me feel tons more secure in finding a great dog from a reputable breeder. So happy we used this site.

Date of experience: January 11, 2024
Kansas
1 review
0 helpful votes
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LULU
October 3, 2024

THIS WAS EASY FAST AND GREAT EXPERIENCE. MY DAUGHTER WANTED A PUG AND YVETTE WAS SO NICE. WE ARE IN LOVE WITH OUR LULU. THANK YOU MRS. YVETTE!

Date of experience: September 23, 2024