Sitejabber Website Reviews and Complaints
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From the business

Welcome to Puppies.com, the ultimate haven for puppy enthusiasts and a trusted beacon in the world of canine companionship! Established in 2003, our mission has been unwavering: to seamlessly blend the joy of puppy ownership with the ease of modern technology. Over the years, Puppies.com has blossomed into a vibrant community, guiding millions of adorable puppies towards their loving, fur-ever homes.

Our platform is more than just a website; it's a comprehensive Puppy Portal, meticulously designed to bridge the gap between enthusiastic puppy buyers and dedicated puppy sellers. By fostering this connection, we ensure that each puppy finds a home that's just as unique and special as they are. This process isn't just efficient; it's infused with love and care at every step.

For breeders, Puppies.com is a haven. It allows them to concentrate on the essential aspects of breeding – health, temperament, and quality – while our state-of-the-art algorithm works tirelessly in the background. This algorithm isn't just a tool; it's a matchmaker, expertly pairing puppies with owners whose lifestyle, preferences, and love for dogs align perfectly with the puppy's personality and needs.

Prospective puppy owners find our platform incredibly user-friendly and accessible. Searching for the perfect puppy companion on Puppies.com is entirely free and remarkably easy. Our extensive search filters cater to every preference and requirement. Whether it's breed, gender, age, price, or even location specifics like city or state, our platform ensures that every search is as unique as our users and their future puppies.

Our goal transcends beyond mere transactions. At Puppies.com, we strive to create a community, a place where the love for puppies unites everyone. We're dedicated to ensuring that every interaction on our platform is not just satisfactory, but exceptionally paws-itive. We believe that the joy of finding a new puppy should be as wonderful and heartwarming as the journey of companionship that follows.

Puppies.com isn't just a service; it's a journey and community. A community of happiness, companionship, and endless puppy love. We invite you to join us in this delightful world of puppies, where each wagging tail and furry hug marks the beginning of a beautiful, lifelong friendship. Welcome to Puppies.com – Your trusted source for Paws-itive Puppy Love!


puppies.com
Scottsdale, AZ
+39
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Puppies.com Reviews Summary

The company has cultivated a strong reputation for providing a user-friendly platform that connects customers with reputable breeders, leading to high levels of satisfaction among pet owners. Many customers appreciate the ease of navigation, effective communication with breeders, and the quality of the puppies they acquire. However, some concerns have been raised regarding the vetting process of breeders, with a few customers expressing unease about potential puppy mills. Overall, the feedback reflects a positive sentiment towards the service, highlighting its efficiency while suggesting an opportunity for enhanced breeder verification.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days
Kansas
1 review
0 helpful votes
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Shihpoo Tasha
January 13, 2025

Your website was easy to navigate and the photos and information given made it easy to make contact with the breeder. We are very happy with our puppy!

Date of experience: January 3, 2025
Arizona
1 review
0 helpful votes
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Found my puppy
January 10, 2025

Found my puppy through this website and am happy and satisfied.

Date of experience: December 28, 2024
Kansas
1 review
0 helpful votes
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Great site!
January 10, 2025

I loved the ways I could customize my search by location, price, and dog breeds! Finding our new puppy was a breeze with puppies.com.

Date of experience: December 31, 2024
Louisiana
1 review
0 helpful votes
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Bully
January 9, 2025

Great experience. Love my new fur baby. Owner was great and met us halfway. Very friendly. Would highly recommend using this site and this breeder

Date of experience: December 30, 2024
Connecticut
2 reviews
0 helpful votes
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My experience was good. I can't wait to get the puppies in my arms

Date of experience: December 28, 2024
North Carolina
1 review
0 helpful votes
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Red Toy Poodle
January 7, 2025

We had a great experience. I would recommend using Puppies.com to anyone looking for your forever puppy.

Date of experience: December 28, 2024
Florida
1 review
0 helpful votes
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Nice puppy site
January 6, 2025

Had success finding my pups new homes through the site. I like how the messaging service is set up as well. Would use again.

Date of experience: December 27, 2024
California
1 review
0 helpful votes
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Great website
January 5, 2025

This is one of the best website I ever used, It was so easy too look and find a new member to our family. I will definitely use it again and recommend it to everyone.

Date of experience: December 26, 2024
New York
1 review
0 helpful votes
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Great experience
January 3, 2025

Kennedy was great. The detail in information and all the little goodies provided were awesome. We picked from two different puppies but almost went home with both. You can tell the care Kennedy puts into the puppies and our transitioned easily and did great over the first night. I would recommend using Kennedy if you need a loved puppy in your home.

Date of experience: December 21, 2024
Georgia
1 review
0 helpful votes
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Positive experience
January 3, 2025

I was very hesitant to buy a puppy online. Puppies.com made the experience much easier.

Date of experience: December 20, 2024
Illinois
1 review
0 helpful votes
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My GO TO site to shop for Morkies
January 2, 2025

I like the ease of sorting by breed, price, and state. Just wish i could sort by distance instead of state. I also wish the breeders were more "vetted". I hesitated buying from some that gave me puppy-mill vibes and worry that this is an avenue for them. I did a lot of my own research in addition and bought from one who had sold on here for over a decade.

Date of experience: December 18, 2024
Tennessee
1 review
0 helpful votes
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Easy to use and very helpful
January 1, 2025

Located and compared several people before finding our person

Date of experience: December 22, 2024
Oklahoma
1 review
0 helpful votes
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Awesome puppies
December 31, 2024

Awesome experience. Healthy puppies and friendly people.

Date of experience: December 18, 2024
Ohio
1 review
0 helpful votes
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Very Happy with my experience.
December 30, 2024

Was so happy to find the breed of puppy I wanted and within my area. The communication with the breeder was easy. The entire process was smooth from start to finish.

Date of experience: December 20, 2024
Florida
1 review
0 helpful votes
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Easy website to use
December 28, 2024

I found my dream dog, thank you for offering a website this easy to use.

Date of experience: December 18, 2024
Florida
1 review
0 helpful votes
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Exactly as said and done
December 27, 2024

We've been searching for a beagle puppy for a couple of months. This website is the easiest to use, and the breeders are easily reachable and seem to be honest. Our breeder, Linda, was fantastic at every step of the way. Highly recommended!

Date of experience: December 17, 2024
Georgia
1 review
0 helpful votes
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Found the perfect pup
December 23, 2024

I was able to find the perfect new family member on puppies.com. The process was easy and the breeder absolutely fantastic. Thank you puppies.com

Date of experience: December 11, 2024
Nebraska
1 review
0 helpful votes
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Thankful
December 19, 2024

It was nothing like I thought it was going to be it was so just the opposite nice and respectful and I listen and learn a lot about my lil new puppy I like to say thank you for my puppy and the beautiful conversation with you and your husband my grandson had a good time playing with the cat thank you guys so so much

Date of experience: December 9, 2024
Texas
1 review
0 helpful votes
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HORRIBLE
December 19, 2024

THIS WAS AWFUL. I got a puppy that started showing symptoms of Parvo 3 days after I got her, so I took her to the vet and they say she's had it for at least a week. Now the "breeder" deleted all of her listings so our messages are gone, she won't respond to my texts warning her that the other dogs need to see a vet immediately and they are behind on their shots, and Puppies.com is doing nothing to remedy it or control her or stop her from scamming other people with her sick dogs! The review options were so confusing that the stars were BACKWARDS and it gave her 5 stars and won't let me fix my review to warn people.

Puppies.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 4, 2024
Puppies.com w. Puppies.com Rep
7 months ago

Hello,

It's unfortunate that you received a sick dog from that seller.

I see you were able to update the star rating on your testimonial and it is showing 1 star now. We cannot control whether or not the seller chooses to use the site, but if they do post listings again on their account your testimonial will be visible for users to see.

I hope your dog has recovered and hopefully you can recoup your money through the avenue that you paid.

If you have additional questions please contact us at support@puppies.com.

Florida
1 review
0 helpful votes
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A journey for a puppy
December 18, 2024

I was able to find the breed of puppy through Puppies.com. I was able to communicate with the breeder on the platform and request photos. The only issue I had was the form of payment and location. I drove 2.15 hours for the puppy and the breeder did not accept any electronic form of payment and did not specify on the website. In order to pu the puppy I had to follow one of the breeders and go to the nearest Winn Dixie that was an extra 15 min. And pay for 3 money orders to pay for the puppy. There was no description of the breeders location which left us feeling uncomfortable.

Date of experience: December 8, 2024