Public Storage

His storage is designed for you to lose your things. They can raise your rent at any time other storage raise your rent once a year this storage can raise your rent 3to4 times or more a year. They say it's because of the market but yet if you look, they have storage of the same size for cheaper rates there is nothing you can say to them for them to help you they gonna say you signed the papers. This company have no compassion for people who are going through a hard time I would suggest going to extra space storage who only raise your rent once after the Covid I lost my job and my client that let me too get this storage place with everything I have but every that let me too get this storage place I started out at $388 now I am at I started out at 388 now I am at $558 if you don't want to lose your memories, don't go to this place

Anji was great in helping me. I was moving from Portland to Bothell and tried to reserve a unit but I was10 days out and you only go 7 days out so I lost my spot and reserved another unit Anji stated that if one became available she would put me in and she did but wait that's not all when I couldn't get there before close she allowed my daughter to get for me, still more when I came the next day to get another unit as my first was not quite large enough she got me a promotion that was going on.
I was an assistant manager for a drug store for 10+ years so I know about customer service I was called a customer service nazai... lol she would have passed with flying colors she did and excellent job friendly joking laughing making it enjoyable to do business with. I observed her with another customer before she was able to help me, she treated him the same way! WTG ANJI THANK YOU SO MUCH

I was with Pubic Storage for years and do you think I was rewarded for being a good customer? Only with rates that are like bring held up by gunpoint. I'm paying 125 now for what these clowns were up to 350! Every February expect high increases by these common thieves. I wish these common criminals never bought the property off Shurgood. Avoid PS like the plague if you enjoy keeping your money like me.

I would not suggest this facility. I made a reservation here for my daughters Toyota Camry to be stored for the summer while she is home from college. I called Public Storage and was told there would be no problem with the car fitting in the 10 x 20 unit. Well, as it turns out the gate to get in is not 10 feet wide. It is only 7.5 feet wide which means we can't get the car in without damaging the side mirrors.

I understand completely that mistakes happen - HOWEVER - they tried to charge me a $29 "non refundable fee" for giving me wrong information! The only reason we made the reservation is the false information that we were given over the phone. We disputed it with our credit card company and also reached out to Public Storage multiple times via phone and email so it has taken a lot of my time to fix their mistake. I spoke with a man named Brisco today who made no apology and just said he would send it to collections (?!)

So, to confirm, they gave us completely wrong information and are trying to charge us $29 for their mistake? Look elsewhere to rent if this is any indication as to how they do business.

Located on US1 in Fort Pierce Florida. Promised care and monthly pesticides turned out to be false. Everyone is destroyed.

Once again James, at the Johnson Creek location, has been rude and argumentative. As a paying customer I find his attitude unacceptable. He has zero people skills and should not be interacting with customers.

9/24/22 I get a 10 by 15 for $275.2/23/23, five months later, I am told it will now cost $375. I complain, they tell me to read the contract. Obviously I am not staying - but I would never have gone there if I had known they would increase rates by nearly 25% in six months! DO NOT USE PUBLIC STORAGE.

Public Storage Store #******* Facility Manager Pricilla is a true professional in every sense of the word, friendly, attentive and just a darn good human being. Restores my faith in customer service. Keep up the outstanding work. Public Storage Corporate should emulate her leadership to make the company stronger. Thank you Pricilla for everything!

Gladys at Public Storage in Kingwood #*******
Very helpful, very pleasant and knowledgeable. She made sure i knew how to use the app. Great experience.

Rosa, at Property *******, was exceptional in helping secure my second unit in the building. She helped with securing a great deal for a unit.

Unless you are planning on using their services for six months or less, this is absolutely not the place for you. Their staff at the facility were very polite and professional but the organization is both unethical and non responsive. Once you exceed 6 months expect significant increases in monthly rent above their current referenced website rates and if you bring this issue to their "WeCare" department, instead of responding to the issue I received a second notification of another price increase which will go into effect in the following month.

The above is not just my opinion. There is actually a California code: BCP *******. 2 - Business and Professional Code - Charging an amount greater than the current price.

I'm glad to find that I'm not the only one to realize the harmful practices of this organization. Lack of empathy, deceptive advertising, and abusive practices like charging customers a full month when due to their own arbitrary policies is not possible to get access to their facilities after hours. The 3 hours of service most expensive of my life. Customer service unreachable after 3 hours wait. When they finally answer, they'll treat you as a no one.

Definitely, won't recommend such a service to be the provider of your storage needs.

Help yourself and avoid headaches when working with them. They are not a decent business.

I rented from Public Storage in Joliet, IL. First of all, they advertise that you get the first month free, which is a lie. It's only for certain locations, even though they don't advertise this. I wasn't able to remove my belongings at the end of the month because I had just closed on a new home. I removed my belongings from the bin on the 2nd of the following month. They will charge you for a full month, no matter if your belongings are there for 2 days out of a month. When I got my furniture home and examined it, I noticed that there were mice droppings in the bottom of my loveseat. I contacted Customer Service and spoke with a supervisor who was no help at all. Do not rent from these people! I will never rent from them again.

Do not use. They raised the rent significantly after I had my things in storage. When I moved out on the 2nd of the month they sent me an email saying I owed rent for the entire month. The next call I got caim from a collection agency saying they would accept half a months rent. I will pay them when they send me a bill for the 2 days I rented the unit that month. The unit I had was rented again about 2 days after I moved out.

I dont recommend storing here. This location has thrown away my items before, when a se unity breach happened and they took it upon themselves to believe it was "just junk". I was moved then into a new multi unit grouping, where I was locked access from many times, once for a few weeks because of "security" concerns.

I tried talking to the manager, recieved excuses for not being present to unlock the door accessing my storage (during normal business hours), and lecture on tone... which I did have because after years of being locked out and having my stuff thrown,, you bet I'm upset. That call resolved nothing but a "if you don't like it then you can go ahead and vacate".

When I tried to contact the corporate office, nothing. They don't answer their support line. After 3 email attempts I finally got an answer, very unprofessional response, but beyond that, still not addressing my concerns.

I will be vacating and found a better company to store with.

It's all about maximizing profit at the company that disrespects their employees and customers!

Don't say I didn't warn you!

Public Storage has fake cameras and employees disable the alarms to steal what you store. Do not think you can return and find your valuables they steal.

I had to move my stuff into storage a couple of years ago to Public Storage. I no longer need this service, but I just now noticed that I was paying $51.00 when I moved in and now I am paying $75.00. I am not a math major, but this appears to be a 47% increase. Nothing has changed, I'm renting a 5 X 10 room with no heat, no A/C, and no maintenance. As usual, trying to communicate with the corporation has been difficult. I'm very dissatisfied with this service, and hope to never deal with them again.

I am writing this review of an employee at public storage #*******. We have had storage units for years at this location. Delores is the kindest, most efficient person i have ever met. Moving items in and out of the units is time consuming and an arduos and stressful task. Many times delores has made our efforts easier with her advice. Public storage is fortunate to have delores as an employee.

Bernice was super friendly and profession and helpful with a problem an excellent person to have as part of your team

I have a unit in Manassas Va. At the Sudley Road location. I received an email informing me of a $52 monthly rate increase! Unbelievable and seemingly illegal. This facility does not police the grounds. I am constantly picking up nails and screws. Also, the paint on many of the doors is peeling and they have chosen to just paint over the peeling paint. The doors are also hard to raise and lower and very squeaky. And they have the audacity to stick me with a $52 rate increase. Renters beware! I will be taking my property from this facility ASAP!

We moved up to help with Mom so our stuff was in storage for a couple years. We recently moved our things out, and Beth at the Hixson 153 location was so helpful and had great advice for us.
Diane Moore

They don't prorate but exspect u to pay a full months rent even if u movin out the beginning of the month waist of money I'll never use them again not to mention mice smh I'm done with them