Overview
PublicRecords.info has a rating of 4.8 stars from 23 reviews, indicating that most customers are generally satisfied with their purchases.
Purchased one report for $8 in November. It's February and I just realized they've been charging me $20 a month since then! I talked to customer service and apparently signing up for the subscription service is automatically selected in the fine print. Also, the report had like no useful info on it… literally nothing I couldn't get from the Zillow listing for free. $88 down the drain
I had some confusion regarding multiple small charges and a potential subscription when I ordered a deed report for my property. I didn't receive a receipt initially, and the fees weren't clearly explained at first. However, Margaret from customer service was very helpful. She took the time to explain the charges clearly and helped me understand everything. I appreciate her support and the quick response—it really made the experience much better.
I had a painter contractor that had tried to extort me after our business had been conducted and my invoices had all been paid in full. He issued an additional hefty invoice because I left him a poor review and then told me that he would waive the invoice only if I would delete my review and issue another one with a five star review! He said to me (in a text) that he "would not settle for anything less than five stars"! He threatened to file a lien on my property, so I started scrambling a couple of days later to try to find out if he had filed a lien. I contacted this wonderful company "PublicRecords. Info" that (for only $1.00) gave me more information that I dreamed that I would get! They even put me in touch with someone in my county that would assist me in going forward with a lien watch for my property! They could have just sent me the information and let it go after that, but they went way above and beyond to help me and for that, I am extremely grateful!
I accidentally signed up for a monthly service and was ready to fight...but I contacted them...told them it was an error. They could see I never used the account, and they refunded me. Very professional.
I had occasion to use the services of PublicRecords. Info and while it turned out I wasn't a candidate for an ongoing relationship, the team was extremely helpful - proactive, cordial, knowledgeable.
Got great help thanks so much appreciate the effort you put help with this situation Thank you for your prompt and excellent communication! It was a pleasure to work with you." Thanks
The website is set up in such a way that I found I had signed up for more than I intended. I contacted the "chat" function, and my account was closed with no further questions.
Very helpful to get a quick report on my property. When I realized I had signed up for a longer term subscription to get that report I chatted with an agent and received a credit right away.
I reviewed a property and didn't intend on an ongoing subscription. The customer service agent promptly removed the charge. I will be back to use the service in the future.
They are very accurate and the best part they follow up with you to see if you need anything else. They will make it right if something is wrong or if you need more information
Thank you for assisting me in looking up a long lost friend! I was never able to get in touch with her but at least I know where she is!
I only needed my property line confirmed for an upcoming project and this was an effective way to get it done.
Fast and easy customer service helped me instantly under a minute great website and reliable when needed
Very good experience and very easy and accessible system. The person in charge helped me a lot and was able to find what I needed, thank you.
Customer support very easy and helpful. Quick to respond and quick to resolve issue
Will use in the future date with no hesitation
I was immediately helped on the chat system and issue resolved in less than 2 minutes. And it was 9:30pm pacific time.
The information in the reports was very detailed, and the report was sent so quickly! I am very happy with the experience.
It was easy and fast to cancel. Fast responsive service and good customer service. And good thing they are available late hours.
Was able to find my property information on the site easily. I accidentally subscribed to the volumn package and they were able to quickly resolve the issue and refund the money. Will recommend to friend who needs their service!
I requested a statement for my property tax. I received the information in less than 15 minutes.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brenna,
Please contact us at support@publicrecords.info and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team