The company has garnered a mixed reputation, with customers appreciating its user-friendly interface and the ability to locate individuals effectively. Many users find the service affordable and helpful for reconnecting with lost contacts. However, significant concerns arise regarding the accuracy of the information provided, with multiple reports of outdated or incorrect data, particularly concerning criminal records and personal details. This inconsistency has led some customers to question the reliability of the service. Overall, while the platform shows promise in usability and accessibility, improvements in data accuracy are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
My record is all wrong. My husband record is all wrong
It's okay but it's need more up to date addresses and phone numbers
Not as current as it could be. I entered my address in the system and when I pulled my own background it shows my previous address as my current.
Ddc sc
Ff
Looked for my cousins and found them. Good app.
Ok
Great
So far pretty easy to navigate. The only thing that I don't like is the lack of chronicle order.
So far it's pretty good, my biggest complaint us alot of the information is not true, updated an correct
All of the info in these reports are 25+ years old. Absolutely useless!
Will give an in depth review once I've used the site more thoroughly.
Answer: Hey Eric, We'd be happy to help you with that but will need to verify your account info. The best paths to do that are to call our Member Support (800-617-3169) or use the Manage Membership feature within your Member Portal (online account). Thanks for your question and for your business!
Answer: Hi Randy, please contact our Member Support staff at 800-617-3169 Monday - Sunday from 5am to 9pm PT. Best, Public Info Services Support