The company has garnered a mixed reputation, with customers appreciating its user-friendly interface and the ability to locate individuals effectively. Many users find the service affordable and helpful for reconnecting with lost contacts. However, significant concerns arise regarding the accuracy of the information provided, with multiple reports of outdated or incorrect data, particularly concerning criminal records and personal details. This inconsistency has led some customers to question the reliability of the service. Overall, while the platform shows promise in usability and accessibility, improvements in data accuracy are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Guys are life saver THANK YOU! Ans only $30/month to look up as many people as you need, thats a good barging. Ty, 5/5 recommend to EVERYONE!
Love it Hildreth. Fdhju hfsgk fjfjfb gkjdjuc. Hhdjj
Your info isn't up to date!
Most of the info that I needed is out dated. I have more info then your site does.
It gave me no information what so ever! Other than the prices of the locations one has lived at before! If I wanted to know that, I could just go in Zillow.
Dear lesslee12@gmail.com,
We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. (Pacific Time) 7 days a week at 1-800-617-3169 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
The Public Information Services Support Team
"Protect What Matters Most"
With everything I have searched and looked at, it all looks to be correct and accurate
Wonderful, I'm Amazed extremely thorough, quick and accurate!
This report did not show what we looked/up. We knew this info.
Dear Becky,
We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. (Pacific Time) 7 days a week at 1-800-617-3169 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
The Public Information Services Support Team
"Protect What Matters Most"
I'm not sure if it's showing as much as it could or what
Dear Morganbabyy21@icloud.com,
We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. (Pacific Time) 7 days a week at 1-800-617-3169 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
The Public Information Services Support Team
"Protect What Matters Most"
It's an amazing reference and does a great job of making sure you have the right person. Wish I could afford the monthly, I'd never get rid of it!
Old info on several i have looked up. Not current at all
Thank you for this service. Great to know who I'm working with.
I have received all the info I need, very easy to use
I have a Charge that is not showing up with in the last 6 years from shiawassee county Michigan why is that, it is the most recent?
Dear Rachel Wilson-Sveda,
We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. (Pacific Time) 7 days a week at 1-800-617-3169 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
The Public Information Services Support Team
"Protect What Matters Most"
Seems like a lot of information is not correct or out of date.
Dear James,
We are sorry to see you leave Public Information Services. Per your cancellation request your subscription has been cancelled effective immediately. We have also sent an automated email with complete account information to the email we have on file.
The Public Information Services Support Team
If you have any questions regarding our policies or your membership, please email us at support@PublicInfoServices.com or call us at 1-800-617-3169 and any of our helpful team members would be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible. Dear (customer name),
At SpyFly we receive our data from thousands of unique sources, each state retrieves information differently from their counties and various departments. For some records, we know exactly what crimes were committed with an accurate disposition and all related information. For others, we don't know what exact crime was committed and don't have an exact report. In addition, we have found that states have different definitions of what can be digitally archived so it is always best to call your local county court, public defender’s office, or police department if you have a question about the specific classification of a criminal history. We choose to show our members all of the data that we are given even if some of it is incomplete so that our members have more information rather than less.
One of the key features of our membership is your ability to run unlimited background searches and create reports on as many people as you like. We recommend everyone does a check on themselves and their loved ones so that you know what information is publicly available, you could be surprised and some of the information might not be correct. In addition, you can have us monitor up to four people at a time so if any of their information changes in our database, you will get an email alert updating you of that change.
If you have any additional questions please reply to this email or contact us at 800-831-9235 from 5 a.m. to 9 p.m. PST 7 days a week and any of our helpful team members will be happy to assist you further. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
We look forward to helping you protect your family with our service and our benefits.
The SpyFly Support Team
"Protect What Matters Most"
It's good but I know for certain some information is missing
Good so far trying to get info on my nephew father
A good place to check and move on with that and to verify
Info is not very current. Dates were difficult to understand.
Dear Rebecca,
We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. (Pacific Time) 7 days a week at 1-800-617-3169 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
The Public Information Services Support Team
"Protect What Matters Most"
When I receive a email saying that there is new information on someone I'm monitoring I don't notice any new information
Dear Delores,
Please call us 5 a.m. to 9 p.m. 7 days a week. At 1-800-617-3169 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
In case you weren’t aware, Public Information Services is the internet’s most complete background check service making it fast, easy and safe for people to find and learn the truth about anyone. We aggregate billions of public records into a single, easy to use interface and manage this information with cutting edge technology.
One of the key features of our membership is your ability to run unlimited background searches and create reports on as many people as you like. We recommend you run a check on yourself and your loved ones so that you know what information is publicly available, you might be surprised and some of the information might not be correct. In addition, you can monitor up to four people at a time so if any information changes in our database on the people you choose to monitor, you get an email alert updating you of that change.
You can also run targeted searches to find out if there are sex offenders living near your loved ones. You can create a 5 mile protection zone around your home, empowering you to monitor sex offender activity in your neighborhood and up to 3 other locations anywhere in the country where your family or loved ones spend time. We then send immediate email alerts when a new sex offender registers within any of your monitoring zones.
We look forward to helping you protect your family with our service and our benefits.
The Public Information Services Support Team
"Protect What Matters Most"
Answer: Hey Eric, We'd be happy to help you with that but will need to verify your account info. The best paths to do that are to call our Member Support (800-617-3169) or use the Manage Membership feature within your Member Portal (online account). Thanks for your question and for your business!
Answer: Hi Randy, please contact our Member Support staff at 800-617-3169 Monday - Sunday from 5am to 9pm PT. Best, Public Info Services Support
Dear Gabriela,
At Public Information Services we receive our data from thousands of unique sources, each state retrieves information differently from their counties and various departments. For some records, we know exactly what crimes were committed with an accurate disposition and all related information. For others, we don't know what exact crime was committed and don't have an exact report. In addition, we have found that states have different definitions of what can be digitally archived so it is always best to call your local county court, public defender’s office, or police department if you have a question about the specific classification of a criminal history. We choose to show our members all of the data that we are given even if some of it is incomplete so that our members have more information rather than less.
One of the key features of our membership is your ability to run unlimited background searches and create reports on as many people as you like. We recommend everyone does a check on themselves and their loved ones so that you know what information is publicly available, you could be surprised and some of the information might not be correct. In addition, you can have us monitor up to four people at a time so if any of their information changes in our database, you will get an email alert updating you of that change.
If you have any additional questions please reply to this email or contact us at 1-800-617-3169 from 5 a.m. to 9 p.m. PST 7 days a week and any of our helpful team members will be happy to assist you further. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.
We look forward to helping you protect your family with our service and our benefits.
The Public Information Services Support Team
"Protect What Matters Most"