Primotronix has low prices, but don't order from them if you don't want to lose your money and get nothing in return. They informed me that an item would be shipped in the next 24-72 hours, then for 7 weeks I did not receive it, nor did I receive any shipping or tracking information. I made many calls and received many conflicting explanations from them. Finally after that time had expired they informed me that their overseas partner had shipped the item incorrectly, and they agreed to issue me a full refund on September 9. Over two weeks later, I had received no refund, and was compelled to follow up with the Better Business Bureau. They promised to issue a refund within 2 weeks, but did not do so. I called them and filed a *second* complaint with the Better Business Bureau, and they promised for a third time to issue a refund. It is now November 3 and they still have not issued a refund, holding my $800 hostage for over 3 months - it is increasingly evident that I will not recover my money unless I take them to court.

Primotronix provides support by phone, not by email or chat, their support hours are extremely limited (11am-5pm, Mon-Thu), and on one occasion I was on hold for over an hour. They were closed two of four Thursdays in September, further limiting their hours. They made me promises several times about providing shipping information by email and then never did. For about 3 weeks they claimed everything was proceeding normally. After that, they gave me contradictory messages about what was going on, ranging from a backorder (which they later denied) to a direct shipment from Japan (which I never authorized - I requested 7-10 day domestic shipping during checkout). After 5 weeks, they gave me a delivery date of September 5th, but the item never arrived.

They are extremely sensitive about negative reviews, once becoming angry with me about this one, and tried to bribe me with a 3-year warranty to change it. Later on, upon issuing me a refund, they said they would "make sure I was not charged a restocking fee" and that my refund would be "processed quickly" if I posted a "favorable review." I stick to my guns, and sure enough, months later, I have no refund. This is blackmail! This sinister manipulation of their online reputation makes me wonder how many other negative reviews they've made disappear.

Primotronix goes far beyond mere incompetence: they are untrustworthy, deeply immoral and manipulative, and quite possibly criminal. Forget you ever saw them.

DO NOT BUY ANYTHING from PRIMOTRONIX - OR their main billing site BESTPRICEPHOTO!
I had to get my money back through the credit card company and had to change my card number! And I am not the only one who had to do that. Their strong suit is fraudulent, deceptive practices and theft. They specialize in bad customer service, hang-ups, upselling, and lying to you! They fraudulently use deceptive practices by saying and listing it is a Sony battery you are buying and send you a cheap knockoff! Go to Better Business Bureau and check out their "F" rating for both sites. Also, don't just look at the good reviews customers left. Look at the bad reviews on several other review sites too.

I ordered the Sony HDR-CX580V Camcorder for $555.00 and decided to also buy an extra Sony BP-FV50 Long life battery for $40.00, which they offered a free battery charger with the purchase. After the purchase, there was no update for two weeks. So I called them and it turns out they do not send their products until you call them and have them try to upsell you on your purchase. After I repeatedly refused and told him to send my items, he said some rude stuff to me and hung up. That is when I should have cancelled everything.

Almost a month later, I finally get my camcorder and they gave me their expensive $129.00 NON-SONY BRAND BP-FV100 battery! This battery is a crappy generic of a generic! I called them so I could cancel my battery order and return their wrong battery they sent me, and they didn't want it back! After getting customer service on the phone, which is a task in itself, the guy tells me I can't cancel the battery order because that it was a package deal and I said "No, I ordered it separately! Cancel my order for the battery, and tell me how to send back your wrong battery you sent me." He then changes his story and says "you got the upgrade on the battery because on our website it says you order a battery and you get a free upgrade on it." That is a lie. If that was true, then why the triple upgrade instead of just up to the BP-FV70 ($69.00) battery? So I told him "when I ordered the battery, it stated I would get an "external charger for free!" which I never got! Then he starts talking angry with me and then HANGS UP ON ME! Repeated attempts to talk to them went unanswered.

So, they stole from me the external charger, did not give me the right battery and refuse to give me what I ordered! Lies tally: lies about Sony brand, package deal lie, and upgrade lie. Theft tally: my Sony brand originally ordered battery, my external charger, and $40.00 cost of the battery. STAY AWAY from PRIMOTRONIX and BESTPRICEPHOTO!

Took 10 days to get but i finally got my canon t3i today and loving it

I wouldn't even give them a half a star! I ordered a camera, the Fuji Fine Pix hs30 from Primotronix, which is who I originally ordered this product through, on May 11,2013. I tried contacting them several times via phone. After waiting on hold for several minutes, sometimes up to 45 minutes, and being transferred several times I was told many stories, my product was shipped and I will receive it, I was given many different dates of when I would receive my product. I paid for the 3-5 day shipping, they told me they would refund the amount I paid for that and I never received that refund. After about two weeks of calling I finally got a hold of someone and was told that the product was actually never shipped and is on back order. They gave me the option of waiting for the product or getting a refund. I asked for the refund as I was being lied to for 2 weeks. They told me it takes 7-10 days to get the refund. I asked for an email verification stating that I will get a refund and I never received it. I then called the AJRICHIES number from my account statement which is who took the money from my card and they told me that they saw that there was a refund issued and that I will receive my refund no later than June 7,2013. On June 10,2013 I called Primotronix several times and when I finally got through to someone I was told that they would transfer me and I was hung up on. I called the AJRICHIES company and they told me the money would be refunded but could not give me a date. I told them they were the ones who originally gave me a refund date and asked why they could not give me a date now. They said I had to contact Primotronix. I told them I was trying all day and I was hung up on several times and was unable to talk with anyone. They told me they would call them. When the representative got back on the phone with me he said the company can take 10-14 business days to refund the money and that my cancellation date was May 29,2013 so I needed to wait another week. I cancelled my purchase days before May 29,2013 but have no way to prove it as I never received a confirmation email stating that I cancelled my purchase. After some research online I found that several people have had the same experience as me. I eventually called my card company and claimed fraud on this company in order to get my money back. Now my card company is going after both of these companies and I no longer have to worry about spending all my time and minutes trying to get a hold of someone.

Use this company at your own risk. You are now being warned.

Feb 24th-
I purchased a Canon 7D $869 with free shipping of 7-9 business days on the website on the night of February 24th. I received a confirmation email of my order the same evening an hour later.

Feb 25th-
The next day, Monday the 25th I called a "Customer service rep" to verify my order and shipping address. Rep was terrible rude and very curt when I asked questions regarding the product. He was very short with his answers and gave the impression that only unless I asked the most direct and specific of questions would I get a correct and honest answer. I was told that the order would take 24-72 hours to process.

Wednesday Feb 27th-
I called on back on Wednesday because my credit card was still not billed and spoke to the same rep. Once again the rep seemed quite put off that I dare call back and ask why my credit card was still not billed since 72 hours had passed ( 25, 26, 27). With a huge attitude and a lot of sighs the rep said that "processing time started from the moment the order was confirmed. And for me it was when I called in on the 25th."therefore your oder will ship on Thursday or Friday at the latest." I then asked the rep if the camera was in fact in stock as the website stated. He said that yes... in fact the camera was "in stock" and my "card will be processed with in 24-72 hours". The whole time he seemed to be trying to rush me off the phone as quickly as he could.

Friday March 1-
I call them back on Friday (today) March 1st at 1:00 EST because my credit card still has not been billed therefore the camera still has not been shipped. Somehow without even asking any question about my order. And a 25min wait. I get the same rep for the 3rd time. All without knowing who the caller was. That was quite shocking. I could see if they pulled my information up and then transferred me to the same sells rep. But that never happened. Quite strange. Like the whole site has 1 rep even working for them.

I told him that I was concerned that my card still had not been billed and in fact he himself told me on Wednesday that it would be billed to my card and shipped by yesterday (Thursday the 28th). And I also spoke to him on Monday the 25th and he also said the order would be processed within 24-72 hours. The rep says that he never spoke to me on Monday. There was no record of me calling on Monday to verify the order and in fact the 24-72 hours processing time started not on Monday the 25th when I called but from Wednesday (when I called my second time). There fore my order would ship on Monday. I asked him why is there a new 24-72 from wednesday the 27 when I called on Monday the 25th. I asked him..."why does the processing time keep moving around?" He said " it didnt move. Our records show you called on Wednesday the 27. So it will process on Monday March 4th. Then be delivered 7-9 business days.
He said " i"ll Just cancel your order if you dont like it... Sir" I then asked to be transferred to a manager or a supervisor.

After a 20 min hold. Another person came on.

This new "customer service rep" says that there was only a record of me calling in on the 26th Tuesday( in fact i called on the 25th and not the 26th and the other rep said I called in on the 28th) I called him out on this gross discrepancy. And stated what I did. What the rep said and now what he is saying did not match. And then asked him why is this? He said " Sir. What do you want me to do about it? We would love to bill your card. But we cant bill your card until the item ships" I said." i want you to process the order within your 24-27 hours timeframe and deliver the item as your website states. I would like my card to be billed today and ship today. Your website says that the camera is in stock? Is it in stock or is that another lie?" He said. It is in stock. IN CHINA" I said "In China". Your based in the US and in stock means in your company not in stock in the company that you are buying it from. This is ridiculous. He then said " Sir. You are getting free shipping. If you wanted it faster you can pay for it" I then said " free shipping is fine and understandable. 7-9 days... but that doesn't and shouldn't include your processing my card plus in addition to that actual shipping time. He says" when we get it then we will ship it to you in 7-9 business days. If you want it faster you can pay for the shipping. So I reply. When will you get it? He said "probably on Monday or early next week. Then 7-9 business days to arrive to you."

So in short. I ordered on the 24th. Confirmed on the 25th. And now he says I should get the camera when it arrives to them and then shipping will be 7-9 business days. If they get is on March 5th( next monday) and the shipping takes 7-9 business days. I wouldn't get the camera until March 15th or 20th. The he said " If you don't like it. You could pay for express shipping..."

I said "cancel my order. How can i even trust you or your company if your stories keep changing. And your customer service is rude and terrible and obviously cant do the job in the time stated on your website. "

This was the worst online shopping experience I have experienced.

I canceled my order as a result of the misleading information regarding of the meaning of "In stock" and lack of timely processing of an order claimed to be in stock.

Dont be drawn in by the low prices. You will pay the price in other ways!