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3 Reviews by Tyler

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I professional photography website form an very open and transparent photographer.

Very knowledgable and extremely useful to learn and gain priceless knowledge.

From novices to experts.... I highly recommended this site to anyone who whats to learn more about photography from technical aspects to learning more about the business.

B&H Photo Video

B&H Photo Video


Excellent product knowledge, extremely friendly.. a pleasure doing business with.
items ( 2 batteries, a charger, and compact flash) =$135... shipped in 24 hours.

Dont be fooled by other inferior sites with lower prices.. this site is excellent and supported and recommended by professionals.

4 stars.. very professional and safe.




Use this company at your own risk. You are now being warned.

Feb 24th-
I purchased a Canon 7D $869 with free shipping of 7-9 business days on the website on the night of February 24th. I received a confirmation email of my order the same evening an hour later.

Feb 25th-
The next day, Monday the 25th I called a "Customer service rep" to verify my order and shipping address. Rep was terrible rude and very curt when I asked questions regarding the product. He was very short with his answers and gave the impression that only unless I asked the most direct and specific of questions would I get a correct and honest answer. I was told that the order would take 24-72 hours to process.

Wednesday Feb 27th-
I called on back on Wednesday because my credit card was still not billed and spoke to the same rep. Once again the rep seemed quite put off that I dare call back and ask why my credit card was still not billed since 72 hours had passed ( 25,26, 27). With a huge attitude and a lot of sighs the rep said that "processing time started from the moment the order was confirmed.. and for me it was when I called in on the 25th.."therefore your oder will ship on Thursday or Friday at the latest." I then asked the rep if the camera was in fact in stock as the website stated. He said that yes... in fact the camera was "in stock" and my "card will be processed with in 24-72 hours" . the whole time he seemed to be trying to rush me off the phone as quickly as he could.

Friday March 1-
I call them back on Friday (today) March 1st at 1:00 EST because my credit card still has not been billed therefore the camera still has not been shipped. Somehow without even asking any question about my order.. and a 25min wait.. i get the same rep for the 3rd time.. all without knowing who the caller was. that was quite shocking. I could see if they pulled my information up and then transferred me to the same sells rep.. but that never happened. Quite strange.. like the whole site has 1 rep even working for them.

I told him that I was concerned that my card still had not been billed and in fact he himself told me on Wednesday that it would be billed to my card and shipped by yesterday (Thursday the 28th).. and I also spoke to him on Monday the 25th and he also said the order would be processed within 24-72 hours. The rep says that he never spoke to me on Monday.. there was no record of me calling on Monday to verify the order and in fact the 24-72 hours processing time started not on Monday the 25th when I called but from Wednesday (when I called my second time).. there fore my order would ship on Monday. I asked him why is there a new 24-72 from wednesday the 27 when I called on Monday the 25th. I asked him..."why does the processing time keep moving around?" He said " it didnt move.. Our records show you called on Wednesday the 27.. so it will process on Monday March 4th.. then be delivered 7-9 business days.
He said " i"ll Just cancel your order if you dont like it...Sir" I then asked to be transferred to a manager or a supervisor.

After a 20 min hold.. another person came on.

This new "customer service rep" says that there was only a record of me calling in on the 26th Tuesday( in fact i called on the 25th and not the 26th and the other rep said I called in on the 28th) I called him out on this gross discrepancy.. and stated what I did.. what the rep said and now what he is saying did not match.. and then asked him why is this? He said " Sir.. what do you want me to do about it? We would love to bill your card.. but we cant bill your card until the item ships" I said.." i want you to process the order within your 24-27 hours timeframe and deliver the item as your website states. I would like my card to be billed today and ship today.. your website says that the camera is in stock? Is it in stock or is that another lie?" He said.. it is in stock..IN CHINA" I said "In China".. your based in the US and in stock means in your company not in stock in the company that you are buying it from.. this is ridiculous. He then said " Sir.. you are getting free shipping.. if you wanted it faster you can pay for it" I then said " free shipping is fine and understandable.. 7-9 days... but that doesn't and shouldn't include your processing my card plus in addition to that actual shipping time. He says" when we get it then we will ship it to you in 7-9 business days.. If you want it faster you can pay for the shipping. So I reply.. when will you get it? he said "probably on Monday or early next week.. then 7-9 business days to arrive to you."

So in short.. I ordered on the 24th..confirmed on the 25th.. and now he says I should get the camera when it arrives to them and then shipping will be 7-9 business days. If they get is on March 5th( next monday) and the shipping takes 7-9 business days.. I wouldn't get the camera until March 15th or 20th. The he said " If you don't like it.. You could pay for express shipping..."

I said "cancel my order.. how can i even trust you or your company if your stories keep changing.. and your customer service is rude and terrible and obviously cant do the job in the time stated on your website. "

This was the worst online shopping experience I have experienced.

I canceled my order as a result of the misleading information regarding of the meaning of "In stock" and lack of timely processing of an order claimed to be in stock.

Dont be drawn in by the low prices.. you will pay the price in other ways!!

Tyler Has Earned 5 Votes

Tyler D.'s review of Primotronix earned 2 Very Helpful votes
Tyler D.'s review of B&H Photo Video earned a Very Helpful vote
Tyler D.'s review of Blog.vincentlaforet earned a Very Helpful vote
Tyler D.'s review of Primotronix earned a Well Said vote

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