Prime Autos Calgary

Ken from BC.I purchased a 2017 ford expedition had problems with the sale the salesman is now gone.the problem was satisfactory looked after by Peter he was on the problem right away.I am very satisfied with them I would rate them at 5 star.thank you
Ken

I was greeted with a smile, warm welcomes, and positive energy. My experience was beyond what I normally get from a used car dealership and completely blew me away. I was given 6 months warranty for free as a part of the deal I made with them, and the car at a great deal! I will be telling all my friends and family about this dealership anytime they need a new vehicle. Despite the bad reviews I saw, I decided to give them a try, and I don't regret it. People should lighten up and give these people a break considering they're actually very kind and met my expectations perfectly.

We recently purchased a 2019 Nissan Rogue L. We had a couple hiccups initially but Mike stepped up to resolve the issues and made sure we were satisfied. He really went above and beyond in my mind. Thanks Mike, Bob

I've purchased many cars over the years - Jon is by far the easiest and most knowledgeable person to work with. His passion is the car industry and it shows - he doesn't mess around with cars that have any red flags or cut corners when it comes to selling high quality, solid cars at a good price. I felt he had my best interests in mind, wasn't pushy or aggressive whatsoever. Highly recommend working with Jon to buy your next vehicle!

I highly recommend Prime Autos!
I was in need of a car but my schedule is crazy. Mike was able to work everything for me through texts and he was kind enough to schedule a test drive on a Sunday afternoon. I fell in love my RangeRover, the car is couple years old but looks and drives like new. The paper work and everything else was done right away. Mike and the team, you're amazing at what you do! I will recommend Prime Autos to all my friends and family.

STAY AWAY from this used car place. Hank sold me a car for $12,000.00... he knew the car had no catalytic converter and lied to me and the owner Mike about. Hank couldn't wait to get my. Money. Mike you should know it is Illegal to sell a car in Alberta without a converter. I have reported this to the Dept. Of Transportation. This dealership should have installed a converter at their cost. I will not speak highly of this dealership. They should own up to their mistake and put a catalytic converter in my car... they got $12,000.00 from me! I want my catalytic converter installed at their cost. Hank should have been reprimanded for this huge mistake...! Own up Mike.!

This is an amazing place to buy a car. The staff are incredibly committed to customer satisfaction. Mike did everything in his power to send me home with a huge smile on my face. Highly recommended.

I was greeted with a smile, warm welcomes, and positive energy. My experience was beyond what I normally get from a used car dealership and completely blew me away.

This dealership has vehicles for a fair price. We just got our car so I can't comment on the quality long term but so far it runs great. However the hospitality and customer service was terrible. We were coming from out of town so I talked on the phone with the owner the day before who said to give a call when leaving town and someone will be ready for us, even if it was after hours. There was a big storm and so we got there a half our later than planned, but had called on route to explain we would be late. The manger said he would not be there but a sales person would help us. When we got to the dealership the sales person was incredibly rude. If they didn't have the ideal car for us I would have walked out. He yelled at us saying that they close at 6pm and he has a family and things he wants to do. I was so shocked I couldn't explain I spoke with the owner on the phone about the later time. Clearly there is a severe lack of communication. The salesperson grumbled when we asked to take it for a test drive. Luckily everything was great on the test drive. When we returned to the dealership the salesperson continued to be very rude. We had some questions and he used derogatory language and harsh tone when answering. Additionally paperwork is sloppy causing significant issues for registration. Lastly the gas tank was left empty. The owner eventually showed, thanked us for our business and asked for a 5 star review. I won't be recommending this dealership to friends and I absolutely will not be giving a 5 star review. It was nice the car came with 6 months power train warranty but because of the sloppy paperwork process, and horrible customer service I am highly doubtful it will be helpful if we never need to use it. 2 stars only because they happened to have a good vehicle for a fair price on their lot and so far it seems to be working out.

My experience with prime was frustrating & very disappointing! First I found the salesperson to be unprofessional, telling sleazy inappropriate jokes! I did buy an suv as I believed the price was reasonable. Agreed to pick up our purchase in a weeks time. Upon arrival, we found the vehicle was not ready! It was brought out wet into a very dusty environment! Before leaving the lot the engine light comes on! The salesperson gets the mechanic to take vehicle into the shop while we wait! The engine light was cleared but leaves us with serious concerns, as no explanation was given? We took our suv home & left it in the garage for a week! Went to use it for a trip, but it wouldn't start? Through exploration we discovered the battery was cracked & had been for quite some time by mechanics inspection! This leads me to believe the inspection paperwork is not to be trusted! I hadn't recieved my 6 month warranty from prime after repeated calls & requests! I thought it prudent to have this before I informed them of the cracked battery. After months of waiting for my warranty I inform them about the battery and show them the receipt with date purchased believing I should be reimbursed for the cost! I drove there to show Peter the new battery & receipt! I was told I waited too long! He wouldn't even look at the new battery! I was told the owner would be informed & a decision would be made? Never heard back from them! Other issues & deficiencies were found in months following our purchase! My thought is once they have your money you're out of luck! Not at all impressed with prime! Perhaps the owner was never informed of my issues since I was never even contacted?