Conned to become paid member
Item advertised had been sold one day earlier, had to pay £5 to get contact details for an item that was no longer available. Advised Preloved who effectively said tough we got your monies and keeping it. Avoid paying to become a full member as you could be buying useless contact information.
When trying to pay by credit card -
1) displayed 'Individual payments GBP 3.00 (Adjustable by merchant)'. I don't want them adjusting payment. Which may also enable them to take whatever they like, whenever they like.
2) displayed 'We will store these card details. If you are not the cardholder it is your responsibility to get permission for any payment(s) to be taken, and inform them of changes to the amount.'
Unless you contact us, we will use this card for future payments in line with the agreement indicated above.
Did not agree to this condition so got 'error' message - You must accept the agreement in the 'Use of payment card details' section to proceed.
What on earth makes them think they can use my credit card how they like?
Great site. I wanted to find out where I can sell my secondhand and some unwanted new gifts and Preloved showed up on the Google search. I don't like eBay cuz there I neva can sell at the price I want, its for absolute bargain hunters who won't pay reasonable money and the hassle of arranging the delivery is too much for me. Here on Preloved, however its absolutely FREE to advertise for a private seller which is perfect and its all very simple & straightforward. You can be a buyer or seller or both on this one, but the listings are completely free if not a business. And after listing some items and waiting patiently, Ive managed to get some money for some of the stuff that had been just gathering dust. Absolutely fab. Highly recommended.
Beware dodgy site upgrade - If you want to click on an ad that is less than 12 days old you have to pay £5 for an upgraded membership. When an item is sold it doesn't get removed from the site. So if you want to ask if something has sold you have to pay! Or wait 12 days. There are plenty of free sites out there - best avoid these thieves.
I paid up £25 for a business membership for 1 year a month later they trued taking another £25,out my bank now they won't place my ads they say I need business membership which I already paid avoid them at all cost.
Terrible experience with Preloved, I am a hobby business and they got the impression that I was a fully-fledged business so decided to stop me sending messages until I upgraded to business version which is more than £20 a month. I only make about a thousand pounds a year so there is absolutely no point in doing this.
I tried to set up another account, and they blocked that one as well.
DO NOT USE PRELOVED - HORRIBLE STAFF and terrible customer service. I have lost hundreds of pounds worth of sales because of this.
I joined preloved in 2009 for £5 a year. I joined as we breed and show guinea pigs. The ones that arent suitable for show we sell on as pets. Anyone knows who has several guinea piggies knows they are not cheap to look after.
The money we make is my daughters as they are her piggies and its soon spent on fresh hay treats toys etc for piggies.
I have been constantly bombared up grade your preloved account to £ 20 a month to sell little guinea pigs its ridiculous.
They never leave you alone constantly blocking adverts etc to make you upgrade.
THERE HORRIBLE PRELOVED its all about profit NOTHINGS FREE
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Review of Preloved
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Lusi Peake
13 reviews
GB
Rated 1 out of 5 stars
WASTE OF TIME AND MONEY
WASTE OF TIME AND MONEY
I tried Preloved to sell my kittens.
WHAT IS BAD ABOUT PRELOVED
1. Takes ages until they approve the ad
2.4 out of 5 ads they decline ads for different reasons that they don't even explain.
3. When I complained that I spend my time on placing an ad but they always decline it, they offered me to take a business account and to pay every month £20. I agreed. So then my ads were placed BUT there was 0 traffic from this platform
4. Takes ages to customer service to respond
5. The platform has lots of bugs, errors. Often you can't upload photos. Without photos the ad can't be completed. In that case you must start all over again.
6. There are many words that you cannot use in the ad. But they don't explain what words. If you use one of the forbidden words, your ad is declined. For example I used a word GIFT. Because I was given a gift with each kitten. But I only found out about it after I tried to edit text over 10 times.
WHAT IS GOOD ABOUT PRELOVED:
NOTHING
Sold many things on Preloved, by post or by just meeting people on the Street, and I have a free account with Preloved, but it looks like who ever is in charge at Preloved wants to get rid of the likes of me, as we don't pay anything to use Preloved Site, with 12 and Half Tax Free Allowance on Selling Personal Assets it's been a blessing to be on Preloved, but will be shifting things on to a new site, as I don't plan to pay anything to sell anything.
Every ad of mine gets declined for no reason they don't give support horrible so called company. They've done this for years here we go again
I regret ever paying them they have the most awful customer service and nothing but dodgy
Enquires the whole experience with them is truly awful
Wiĺl just take ur money £5. I feel like they were conning u to register and the items no longer there
Overview
Preloved UK has a rating of 1.3 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. Preloved UK ranks 193rd among Classifieds sites.
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- Northwich, CHS, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members