RUN! I'd give zero stars if I could. This company sent me an open boxed, defective unit and then replaced it with a unit that had burnt flower and oil in it. Neither had the warranty sticker required by Dr. Dabber for warranty support.
The company blamed their distributor and has done nothing but give me the run around. I recently filed a credit card dispute because this isn't acceptable. And these fine people had the nerve to tell my bank that I am the scammer.
Newsflash - I've never had to file a dispute before in my life. Blaming your customers is a total cop out and you should be ashamed of yourselves.
These guys were great, I asked a bunch of annoying questions and literally learned everything I needed to know about vaporizers in one phone call. Thankfully I was informed on the difference between convection and conduction vaporization before I made a mistake.
I feel PortableHookahs' product selection is quite good, prices also great, shipping time from placing the order was excellent, and the tracking info they provided allowed me to follow the package all the way from NY to my house. I have no complaints and would do business with them again. Very happy with my purchase, too.
This company was extremely helpful with helping me choose and shipping the vape the same day of purchase. I received it a couple days later and enjoying it so far. I use to think going to the store is the easier choice but those guys just want you to spend more. I got an honest opinion here and received the product without having to leave my home.
I ordered a vape pen to be delivered before Christmas last friday in the morning. They shipped it out the same day and I somehow received it this morning. This is incredibly quick not to mention it was part of their free shipping promotion. I have time to pack the present for Christmas and not stress about any shopping. Thanks guys!
First, I received a personal phone call to let me know that the part I had ordered was not going to fit my battery for my vapor pen. The guy was super friendly and informative and gave me multiple selections to choose from instead.
Next, We ran into some problems again once I got my replacement pieces delivered. We exchanged emails for a bit and they were super helpful with the troubleshooting process. It ended up that my battery wasn't powerful enough for the top that I had ordered. The people at PortableHookahs sent me a replacement battery for free! I personally have never had customer service like this.
I would recommend using PortableHookahs over any website not only for their large selection of products but also because they treat you like a friend and genuinely want you to be happy with your purchase. They are also more than willing to hop on the phone or email with you promptly.
They have certainly gained my business for life.
-Eric
I bought a portable vaporizer for the first time and portable hookahs called me after making my order to make sure I chose the right device for my needs. Buying online all the time, all I get is a tracking number just like most of you I'm sure. I was a little confused and thankfully I received this call so that I can swap to a different product at the same price. I didn't understand the difference between heating coils up until a rep from the website explained it. Thanks for portable hookahs, I got exactly what I needed.
Love this company, I ordered a vape for half off from the store down the block and I am all the way in Canada. Couldn't believe that for a small $10 shipping fee I had it at my doorstep 7 days later. Cant ask for a better experience :)
I ordered a vape from this company and it arrived within 7 business days to the UK. When I emailed customer support, they told me 10-15 business days. I just love it when a company under promises and over delivers, cannot ask for more :)
I purchased the new Firefly 2 while every other company was out of stock. They sent me tracking the same day I called in and gave me a discount. I've been using it for a week and so far I'm loving it. The battery is definitely better than the previous firefly. I was about to make an order for a different cheaper device but a rep explained everything to me and thankfully he did because that is prolly the only reason I'm satisfied with the device. I recommend checking through youtube on the vapes before purchase, that can save a world of trouble. Thanks to Phil, I got exactly what I needed.
I ordered a product from them, was not happy with it so I sent it back. It has been over 3 months since I sent it back and they still have yet to give me a refund. I have sent them a message at least 6 times asking them to let me know something and so far no one has emailed or called me.
I currently have five vaporizers and was looking to get a sixth. For some reason I always bought portable ones because I thought the desktop vapes were more expensive. Since I blaze at home I figured lets see whats out there. I found something called an "Easy Vape" on Portable Hookahs for only $99 and with a free grinder on top of that. I honestly couldn't believe since it seemed too good to be true compared to the $300 desktop vapes out there. I've been using this a few days now and it is absolutely perfect. Nothing fancy but its sturdy and produces tasty vapor. I recommend this company to all.
I emailed portable hookahs hoping to learn more about vaporizers. A gentleman by the name of Phil explained the difference between a conduction and convection vaporizer. I almost made a mistake because I wanted a vaporizer pen and it seems that the Atmos Boss is the only convection vaporizer pen on the market. I am grateful that he explained everything and took the order over the phone. I would recommend this company to everyone, especially newbies.
Recently, I ordered the Kanger subox because a few of my friends told me to stop using mech mods to vaporize my eLiquid. I contacted portable hookahs by email and they gave me an entire selection based on my needs. I just received it and now using it throughout the day without punishing my lungs with the hot vapor mech mods produce. I can't believe how much time the rep invested into making sure I was happy with my order. Thanks to this company!
I recently ordered the Kind Pen Status off this website, the kind pen performs poorly, the mouth piece keeps falling off there is only about one hit each time you pack the chamber. I called to try and maybe get a refund or an exchange for the overly priced piece of $#*! product and the guy I talked too kept insinuating that it was something that I was doing wrong and that they could not process me a refund. SO IF YOU ARE UNSATISFIED WITH ANY OF THEIR PRODUCTS THEY WILL NOT BE ABLE TO HELP YOU AT ALL. I DO NOT LIKE THE STATUS PEN AND I DO NOT RECOMMEND IT TOO ANYONE. NOT TOO MENTION THAT THE KIND PEN I WAS SENT LOOKS LIKE A KNOCK OFF. I AM OUT $120 FOR A PIECE OF $#*! PRODUCT!
We all know that more and more vape shops are opening up and I have been doing my research. The issue is most sites don't respond on time or answer questions to help me choose the right vaporizer. I left portable hookahs and email and they called me back to speak. I have never seen such service where they actually call you to walk you through making the correct decision. Isn't that amazing? My limit was 100 bucks and I needed a real convection vaporizer. They offered a more expensive product and gave me a promo code to bring it down to $104 plus they threw in a free grinder. This was just unbelievable but I received the package 4 days later and everything was as promised. I love these guys!
Unbelievable shipping, I ordered from this company and had a tracking number within 2 hours. I always order from the USA and most of the time have to wait it out since everything in Paris is so expensive. I got my product quicker than any other company. Thanks portable hookahs!
Portable Hookahs proved itself to be an incredible company with the best service and amazing products as well as warranty assistance. I could not have asked for better and will be a lifetime customer!
This website educated me on everything I need before I even browsed around. I even watched videos and by the end I knew exactly what would help me quit smoking. After a few months I still order the eLiquid from them but now there is no nicotine involved nor am I damaging my lungs. I recommend every smoker to do this because I feel great!
I use to wake up in the morning coughing from all the hookah i smoke so I decided to research for a solution. After looking through blogs and reading up on electronic hookah, I discovered something called a hookah pen. There was this style I liked available on portablehookahs.com which was called AGO G5, I puff this every day without any additives and never felt better.
Answer: Dear Max, all of our packages are shipped discreetly. Thank you.
Answer: Hello Charles, the Kind Pen's lifetime warranty is valid when purchasing through our company because we are an authorized dealer for them. The first 30 days we communicate with the Kind Pen's warranty department for any exchanges but after 30 days from purchase, all warranty requests must go directly through The Kind Pen who will resolve any issue you may have. Thank you.
Answer: Hi Justin, yes, all vapes are shipped in either generic bubble envelopes or generic boxes. We apply discreet shipping on all orders. Thank you and happy shopping!
Answer: Hi Justin, yes, all vapes are shipped in either generic bubble envelopes or generic boxes. We apply discreet shipping on all orders. Thank you and happy shopping!
Answer: Please use the tracking number we have emailed you on usps.com to track your order. Thank you.
Answer: Dear Karina, we have sent you an email explaining this issue. Please check your spam folder as our emails can sometimes be marked as spam. We apologize for the confusion but we only see one successful order using PayPal. All other charges were declined due to mistake in the billing address. Please allow 2-3 business days for those pending charges to expire off your bank account. None of the declined charges will officially post to your account. They will disappear after your bank processes them. We appreciate your business, thank you.
PortableHookahs has a rating of 2.7 stars from 49 reviews, indicating that most customers are generally dissatisfied with their purchases. PortableHookahs ranks 19th among Ecigarettes sites.
This customer used the device and accidentally broke the mouthpiece. A rep at our company offered to immediately replace this mouthpiece. The customer then said "I just don't like the product and want a refund". We explained that us as well as any other companies cannot accept used products back but we will make sure the device is perfectly working as we strive for customer satisfaction as shown on our previous review statements. The customer has then thanked us and said she will call back if there are any issues.The review here is a surprise since the customer turned down the free mouthpiece showing proving that there was nothing wrong with the device, just a change of heart. We do apologize this happened as we tried our best to help.