Popular Home Collections

We never received our package from them. We called and left 6 messages to never hear back from them. There is not even an option to speak to a rep. They never replied to my email either. I would advise others to stay away. I believe this site is a scam!

I recently moved to a home that has all gold bathroom hardware. As a temporary fix I wanted matching accessories - in this case soap dispensers with gold pumps. I was very excited to find some on the Popular Home website. Unfortunately, when I received them, the pumps were silver. I finally got someone on their phone (I think I had to do it through their ordering line) after not receiving any response to my emails. They told me that they would send out replacement gold pumps. I was pleased by their response. However it has now been several weeks and I have not yet received them. I have emailed twice and left messages on their answering machine, both with no response. I am very very disappointed.

I ordered some bathroom items from this site. One of the items, a beautiful toilet seat was discontinued (which is what one of their reps called me and stated), and that that amount would be refunded back to my card. Its been over two weeks now, and I have tried emailing, calling their customer service number to no avail. I am now in the process of taking further measures just to get about $60 refunded. Although this company has nice things, google more! Find the item or a similar item at another store. They are not professional business folks, and you will become frustrated with their customer service or lack of. Never again will I use them. Try Anna's Linens, or Touch of Class or another website that is much, much better.

First of all, the website advertises a FREESHIP coupon which never works. You put it in and at the end of your order, shipping is added into the bill. Most importantly, i have ordered from this website three times. Each time, my order was incomplete or wrong! Customer service is almost non-existent. When you get someone, it sounds like you are speaking to someone in their living room with home-like background noises. The women who answer are clueless and your problem will never get resolved unless a male member of the family is spoken to. Once I spoke to one of the male family members, things were resolved. (As matter of fact, they allowed me to keep an item they sent in error and quickly replaced it but this was after a week of attempting to contact the company.) I was so desperate that I almost drove to Brooklyn to confront them! The merchandise is great quality, unique and a great buy but I am not sure it is worth the aggravation. I would love to order more from them but I need to feel more secure about the company i do business with.