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Overview

Poppoly.co has a rating of 1.35 stars from 137 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poppoly.co most frequently mention customer service, poor quality, and return policy problems. Poppoly.co ranks 2411th among Women's Clothing sites.

  • Service
    11
  • Value
    10
  • Shipping
    10
  • Returns
    9
  • Quality
    11
4
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I emailed their customer services 4 times request return instructions with no reply.
How would you rate Poppoly.co?
Top Positive Review

“Great dress”

Shannon M.
9/16/17

I recently ordered a dress from Poppoly. After it came, as pictured, I realized I mistakenly ordered the wrong size. Another dress I was thinking of ordering had different size chart. I contacted the company and yes I would have to pay the return shipping which I declined so they offered me 20% off next order instead. Dress was under $20 with shipping so I have no love lost. It fit my mom and she loves it. Waiting for next order to come in. It does take awhile for orders to arrive from China.

Top Critical Review

“DO NOT ORDER FROM THIS COMPANY!!!”

Donna L.
1/8/18

I ordered a sweater from this company. It was literally falling apart and left pieces of itself all over the clothes I was wearing under it. Dealing with them is ridicules. Total scam!! I sent pictures as requested. The 2 choices I was given was to pay to send it back to China (not spending anymore money on this piece of crap!) or they would refund $10. I'm sure I will never see that refund. Stay away!!

Reviews (137)

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customer service (40)
Thumbnail of user helenc114
1 review
0 helpful votes
September 20th, 2017

Fantastic, helpful, lovely professional staff and I'm really happy and satisfied with my extensions. The perfect find and definitely recommend this place.

Thumbnail of user rachell243
1 review
0 helpful votes
September 25th, 2017

PopPoly is one of the best sites I have used for up and coming fashion! The clothes they sell are absolutely adorable, and having them in my closet is a must. They always have the right clothes for the season, and they seem to know exactly what I want! The service is amazing, the site itself is very well made and it runs smoothly on my laptop or my phone. There is a help center on the bottom right of the screen, and I have used it regularly to ask about sizing and shipping details, and they always answer in minutes, with exactly what I needed to know. Having PayPal for ordering is really important to me because some sites dont take PayPal, and I am not comfortable giving my credit card information online. Paypal is a must when buying online. The clothes are incredibly durable, and the fabrics are so soft and luxurious to wear. The stitching is strong and the clothes were very obviously made with care. They ship worldwide, which is also important to me because many times stores wont ship to Canada! The logistics and shipments are the fastest I have ever seen. The shipping even rivals Amazon Prime! Often when I buy online the clothes get to my door looking nothing like how I ordered, but with PopPoly, they were absolutely amazing. My friends thought I had designer clothes on and they wanted some too. I recommended PopPoly to them, and now we all look stunning!

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Value
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Thumbnail of user chantellec
5 reviews
3 helpful votes
September 20th, 2017

I have been gearing up for the autumn weather all month and decided to purchase a new sweater from Poppply. I wanted something that was a little more dressy that I could wear with a nice overcoat, but that was easily layer-able with a tank underneath it.

I came across their Easy V Neck White Sweater and ordered it right away. It hangs off one shoulder, so you can layer it underneath and its super thick and comfy! Its loose enough that you could actually wear it by itself because its so thick (if you wanted a sexier look) but it looks great under fall jackets.

I received it a couple of days ago and its true to the picture. It looks identical and is gorgeous to touch and wear! The size I ordered as a small and its a bit big but thats the style of the sweater. Cant wait to wear it underneath a dark brown jacket.

Overall I received good service as the ordering was smooth and the fast shipment was impressive. I was expecting to wait a good ten fifteen days for my order, but I received it in less than eight.

Definitely recommend Poppoly for good quality women's clothes.

Thumbnail of user obiasogud
1 review
3 helpful votes
September 28th, 2017

It is unarguable the fact that the two major things every buyer considers when making purchase especially online are truth and excellent service from the seller. And these are what Poppoly has proven to me. Their word is certainly their action.

I ordered for some clothing for my wife. I needed the same quality and stylish wears as the pictures I saw on Poppoly's website. I was doubtful at first because of the many ugly experiences I have had with online shopping sites.

But, to my amazement, they delivered exactly the same beautiful clothes I ordered. The shipment was fast and above all, the prices were quite affordable with my little budget.

With this awesome purchase experience, I am definitely returning for another purchase. I am confident I will be rewarded with same great experience.

Thumbnail of user esmeraldap1
1 review
1 helpful vote
September 21st, 2017

I recently bought this awesome V neck White sweater medium size from Poppoly, and i cant believe at how good quality clothes they are selling! It was literally a breath of fresh air. They have a very good service, having put to consideration my needs, and advised me on what would work best for me, and also gave me a rich variety to choose from. Their clothes are just out of this world, and they pay very close attention to the quality they give to clients, ensuring that they only sell out very good quality clothes. The logistics is done very fast, and this was ensured by them giving out very fast shipments, and them ensuring that the clothes reach you at the time they indicated, which was a plus for me since I really wanted the the sweater for the winter. They actually seemingly dispatch the product right after it is ordered.

My other worry was the color, since i specifically wanted a snow white sweater, just as i had seen on the photo on their website, and i was amused that it was delivered looking exactly the same. The clothes from Poppoly are actually as beautiful as you see them in the photos on the website, something most online sellers greatly ignore. L was able to see the product from different angles, ensuring that i got the specific back and front neck lines that I wanted, and also the sleeve size.

They also make sure to know your exact size, and this ensured that my sweater fit me perfectly, since they sent the exact medium size i had asked for. L would recommend Poppoly to anyone willing to shop for clothes online, on any day, and am planning on buying many more clothes from them in the future.

Thumbnail of user majat1
1 review
0 helpful votes
September 21st, 2017

I searched all over the internet for quality dress and my second criteria was that the dress must look fabulous. Then I hit the target. I came to Poppoly. I had to look all clothes because I was delighted with all what I saw.
Actually, I only needed one dress, for wedding of my husbands friend. All people that I know will be there. Most importantly, I had to trill my husband. Every woman in marriage will support me that you always have to find the way to keep the fire on, so this was a real mission for me. I searched Poppoly to detail. I found several dresses that I conclude that will highlight the line of my body. I finally decided to order one and I contacted Poppoly.
Guess what? Poppoly have very good service, so I make an order without any difficulty. Also, logistics are fast. I ordered one dress with jewels, she was fabulous on the picture. I could not wait to come to my address.
Shipping was really fast so I didnt wait too long for my order. When I was opening the package, I was in fear what I will found inside because I dont really believe to online orders. When I saw the dress I was stunned. The dress was beautiful, great material, good quality and it was look exactly the same like the picture. I got excellent dress for affordable price.
I completed my mission! I thrilled my husband. He looked me with love in his eyes Thank you Poppoly! I was bragging about you all night to all womans on the wedding!

Thumbnail of user gabriellea8
1 review
0 helpful votes
September 20th, 2017

The clothes are as beautiful as the picture, this is good and great service. I would highly recommend your fast shipping

Thumbnail of user julem19
1 review
0 helpful votes
September 21st, 2017

Great service. Very professional helpful & efficient staff. I would definitely recommend to my family and friends.

Thumbnail of user fareehaa
1 review
0 helpful votes
September 21st, 2017

With Poppoly I have a best online shopping experience so far. Keeping in mind my stressful working routine, I could not get time to go shopping in person and I have always preferred to buy from some online stores. Guess what, I got disappointed every single time from other online shopping stores. But Poppoly has provided me with the best service ever. Speedy shipment impressed me too much and logistics are so quick that I received my order in just 3 working days. The best part is the excellent quality of clothes and clothes sound as beautiful as they are displayed on the online Poppoly store. The cheap prices are one of the main factors that always drag me to Poppoly Online Store, whenever I need to buy wears online.

Tip for consumers:
Always consider buying from Poppoly online.

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Thumbnail of user garyn46
1 review
1 helpful vote
September 20th, 2017

My wife loves to shop but most of the times she overpays for stuff. Especially her online purchase experiences were a nightmare for my credit card. As most of the products were terrible and some of them even were delivered with stains all over them. So, when she made me order a dress for her from this Poppoly store, I wasn't quite sure and thought it was another waste of the money. But my god! She proved me wrong this time. As the dress delivered was actually an exact copy of the picture given on the online store. And she was so ecstatic as the fitting were just perfect. She looks quite adorable in this outfit. I got the blue one for her, which truly complemented her skin tone.
This is the first time I purchased anything online (however, never bought anything for myself). I am not a big fan of online shopping but I couldn't trust my eyes how quick the outfit transported to our address. The logistics are fast and customer service was so useful when I sent them an inquiry regarding measuring and asked if it looks similar in the same class as it does in the photo. Overall, I'm so happy knowing the fact, she finally found a place where she can buy good quality clothes at the fraction of the price she usually used to pay. And as a husband, I can't ask for anything more, to be honest.

Service
Value
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Thumbnail of user roberts395
9 reviews
14 helpful votes
September 23rd, 2017

Fantastic experience with this website would use again. Ordered a dress for my wife which massively reduced in the sales. Easy ordering process. Emails are confirming purchase received and item delivered within a couple of working days. Top quality customer service. The service was prompt, the packaging great in that there wasn't too much of it but enough to ensure that the product was well protected and not too creased on arrival. I received an email to let me know that the product had been dispatched and promptly so I could arrange to be in for the delivery. Received what I wanted at a good price. I had no problems at all. I am delighted with my purchase. Outstanding service and the product is perfect exactly as I viewed it on the website. Had no problems with the site, delivery was fantastic too. Very happy to purchase from the poppoly.com. Will defiantly be recommending to friends and family and I will defiantly be shopping with confidence. Thank you for making me satisfied with your excellent service.

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