Ordered a padded head rest from this company on Sept 6th, here it is a month later and no part. Emailed twice with no response. Called, but they don't answer the phone. Read the reviews, this company is out to rip you off. DON'T ODER FROM THIS COMPANY. You have been warned.
I would give 0 stars if I could. I wish I had read all the bad reviews here before I ordered. I understand that Covid-19 makes it difficult to get things out, but don't promise if you can't fulfill. Plenty of other companies are finding a way to get things out in a timely manner when they promise such. You know there's a disconnect when I receive an email for a product review before I receive the product! I didn't get a shipping notice until I complained by email because I couldn't get through on the phone. Now the expected arrival is June 15th! Unacceptable based on expectations that were given on your site when I ordered with 2-day shipping on May 26th. It's June 11th today. I would have paid more for what I ordered to get it faster. When people say your company is a scam, that's what it means. Don't make excuses, apologize and make it up to people. This covid thing is going to help sort out the good companies form the bad.
Ordered parts over a month ago with 2 day shipping. Till the day nothing has arrived. No one answers the phone, left 3 messages. Sent 6 emails. How are they even in business?
I don't know much about pool supplies, but a little about customer service.
Size not same as described
Charged 25% to restock + shipping
Slow to no response to email
Rude on the phone
I ordered a 115v circulation pump for my hot tub in August 18,2021. It came on time, but when installed it never even came on. I tested it by plugging it into a wall oulet also and still wouldn't run. I emailed the warranty/ refund and got an auto reply response. I have called both numbers listed on the website once a day for over 2 weeks and every other day for 2 weeks. I always get same response of everyone is busy please leave a voicemail. I leave the voicemail and still no response. It is now Oct. 1st and still no response.
DO NOT DO BUSINESS WITH POOL SPA SUPPLIES! I ordered a heater assembly for my Dimension one spa and received it on July 14,2020. The description of the part stated it came with a flow switch. When I opened the box upon receipt I discovered there was no flow switch in the box. Because the connection between my original flow switch and the new heater was different I could not use my original switch. I called Pool Spa Supplies on the phone and never reached a human so I had to leave a message and I also emailed them several times and they have yet to contact me to help resolve this issue. I finally had to resort to shopping elsewhere to locate and purchase the compatible flow switch to make this work. I am very disappointed with Pool Spa Supplies and will never, ever do business with this company again and will do everything in my power to ensure no one else does business with them either. Consider yourself forewarned!
Hello, is there a phone number at which we can reach you to help? We can have the switch sent. I'm sure it was just an error with our shipping department. I don't see any emails from you.
Ordered a part on the 29th still have yet to even be contacted as per where my order is but surely was charged along with the priority mail fee.
Reached out to no replies.
Jesus, we've had correspondence with you via email. We let you know that their was a delay due to a CTI, Correct-Tech factory closure and you stated that you wanted to wait for them to come in. Is that still the case, or did you want us to cancel the order for you? We can take care of that immediately. Our rep at CTI, Correct-Tech stated that they should be in next week. We apologize for the unexpected delay.
Your order #******* - Ordered a control panel on June 27th. Got charged immediately and email saying thank you for your order. Have not received anything since then. Called numerous times and left voice mails and emails and have not not heard from anyone. Filing a dispute with my credit card company now! DO NOT ORDER FROM THIS COMPANY
Kristen, we have received confirmation from the shipping department that they were able to stop shipment and get it cancelled and refunded for you. You should see that refund now. We apologize for the slight delays with some parts currently. Please let us know if you need anything else.
I ordered a circulation pump and they shipped it very promptly and answered my question immediately. I am very pleased with the product and I saved a few hundred dollars. Excellent!
Ordered pump July 13th, shipping label created July 14th. USPS says awaiting item. July 16th USPS still waiting so I started looking at reviews and realized everyone else having the same issues. July 20th still waiting so I called every # I could find. When you call you will hear 2 msgs, the first says leave "brief" msg followed by a 2nd one that hangs up on you. The website has lots of options but all of them send you back to the same page. July 22nd ordered from another online store. July 26 USPS still waiting for my item and just received my pump from the other online company. Now I have to contact my bank to reverse the charges with these guys. Their site lists 4.6 stars but independent sites list them below 2. 1. 6 is pretty bad. Probably get a better rating for returning money to angry customers, thanks for the headache and wasting my time
They took my money marked my order complete but i never got my pump it took 3 emails for them to respond and blame covid then had me think i could get pump with in month when pump did not ship again i had to contact them they then suggested a different pump and said it would match but then stated it was back ordered and it would be another month. I finally got smart and got my money back DO NOT ORDER FROM PSS they will blame covid for their inability to communicate just bad
I recently placed a call to the company regarding a spa retrofit and was guided to their online website for ordering specifications.
pool-spa-supplies.com
I verified with an employee over the phone, that the spa model and year that was referenced on the company's website was the proper part. The product was shipped and received but was in fact the wrong part for the spa that we have. After contacting the company I was given an RMA # and told that there would be no re-stocking fee ($110) because the company's website referenced the wrong part number. After returning the product and failing to receive a credit, I spoke with Chava at PSS, and she stated they were going to charge a re-stocking fee. She is also the same person who originally stated there would be no re-stocking fee. Because of this situation, I have now had to dispute the claim with my credit card company. I highly recommend that you do not purchase products from this company.
There are several other complaints on the Better Business Bureaus website about this company.
Bbb. Org/houston/business-reviews/swimming-pool-equipment-and-supplies/pss-pool-spa-supplies-in-houston-tx-*******/reviews-and-complaints
There is no way to get though their phone, it always goes to voice mail. I left them a message that I wanted to check availability of an item before placing an order. Got a call back, the gentlemen on the phone assured me that he got my parts from the factory today and he can ship them tomorrow morning. I placed my order, the next day got THREE emails that it's been shipped via 2 Day Priority. Few days later the tracking still shows the carrier is awaiting the package. A week later I send them an email asking why my order is not tracking. They reply it is not in stock due to "crazy times" and delays from the factory, but they should get it in few days. (YET, MY CARD IS CHARGED AND I'M NOTIFIED THAT IT'S ALREADY SHIPPED!) I agree to wait few more days but ask them to cancel the order and refund if they can't ship it by the end of the week. No reply. Sent another email - no reply. I guess the only thing to do is dispute this with the CC.
Stay away from this dishonest company. They lied on the phone, they lied about shipping my item and they stopped replying to emails.
Hello, can we get the order number so that we can get your order cancelled and refunded for you? There are some delays, unfortunately, with some parts, as the banner states on the site. We apologize for the errors. They are related to the pandemic, and out of our control, but definitely and inconvenience to us all.
Have you stolen my money? Do you just not care about your business?
I never received my order. And can't get any answers to calls or emails.
Hello, we care greatly. There's just some hangups with factory closures and issues related to the pandemic, but we are sorting through them. There was a state and city mandated stay at home order that required us to change up some stuff to continue operating. Can we get your full name or order number to look up that info for you and get you tracking info or cancel the order for you?
Don't buy here no customer service. I paid for part and shipping but 2weeks no news of anything. Now I have to figure out how to get my money back
Okay, we were able to determine the order with your initials and the part number shown. We have filed a claim with USPS to return it to sender and we have refunded your order in full. Please let us know if you need anything else. We apologize that you weren't happy with the length of time it takes for shipping, but it does seem that international shipments are taking longer in this current climate. We sincerely apologize and we have refunded your order and filed a claim on the shipment. If they do end up delivering, please let us know.
I placed an order over a week ago, tried calling and sending an email and getting no response at all from this company. Order # *******
Matthew, thanks for your review. As the large banner on the front of our site states, there are some shipping delays, for which we do apologize. In an effort to keep our staff and their families healthy, we have had to change the way we do business, as many companies have. This has, unfortunately, slowed us just a little, but we are working hard to get all of our orders filled in a timely manner. Your parts are in route to you and tracking info is below:
USPS.com
Tracking Number 1:9405511899563125671902
Tracking Number 2:9405515901513057423386
Purchased a spa kit, FedEx delivered to wrong address. Will not reply to my email or phone calls. Still trying to get my money back
They were very helpful in send me the right parts. I had an old jacuzzi hot tub. Hard to find the parts I needed but they came through.
Company is a scam stay away, I ordered my item a month ago and nothing, My uncle who is a lawyer will be suing them, in process
If you need help, contact Marquand S. He will resolve your problem immediately. Part was located and shipped.
I think I found it with just using your first name. It looks like it was processed yesterday, as it was ordered overlay the Holiday weekend, on Friday the 3rd, which was a holiday. It was processed yesterday and shipped today. USPS Priority 9405511899563135676317. That tracking should be live shortly. If you'd like, we can attempt to have them return the shipment to us and get the order cancelled and refunded for you. We do apologize for any slight delay, as the banner on the front of our site states, there are some slight delays currently, but we worked very hard to get it shipped out as fast as possible. Please let us know if you'd like to attempt a "return to sender," or we can send a return shipping label to get it returned and refund your order upon return. Please let us know. Thanks!
Overview
Pool-Spa-Supplies has a rating of 1.7 stars from 106 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pool-Spa-Supplies most frequently mention credit card, customer service and hot tub. Pool-Spa-Supplies ranks 176th among Spas sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Eric, thank you for taking the time to review. We apologize for the delay. We have a large banner on the front of the site, stating that there are some delays. Did you need us to cancel the shipment for you? If so, could you you please let us know the order number? We sincerely apologize for the issue.