ORDERED PARTS OVER 3 MONTHS AGO... MONEY WAS TAKEN IMMEDIATELY... NO REPLY TO NUMEROUS EMAILS, AN UNOBTAINABLE PHONE NUMBER... SCAMMED ME FOR $350

Was beginning to think I just caught this company at the wrong time but now seeing so many reviews of the same problem, all I can do is warn others too. Placed an order on 6/10 with UPS Ground. Was told a tracking number would be provided after the order. Never received and had to call. My card was charged right away. First phone number disconnected, 2nd number only goes to recorded message that they are "shipping slower than normal but still full filling orders". Left message and sent email to confirm ship date, waited two days without a response. Got email on 6/14 that my order shipped on the 13th, no tracking numbers. Waited 3 more days and called with no answer, emailed again for tracking number no response. Waited 4 more days then called 3 more times without response, twice I warned I needed to know if there was a delay or anything or I would dispute the charge. No sign of my order or response as of 6/26. Now I'm disputing the charge and having to start all over with another company. As a Manager that trains teams in customer service, I can't warn enough that this company must be avoided. I can accept delays because of Covid19 but not ever answering the phone, returning messages or responding to multiple emails is unacceptable when there is clearly a problem that needs to be explained. Had I been told my order was delayed but given some type of timeframe I would have waited even longer but I have to assume at this point that this company is sitting on credit card charges and can't afford to fulfill them.

Update:
They only responded once I made this public and disputed with my credit card company. They answered their call right away but prior to that ignored my 4 emails, 15 phone calls and 4 voice messages. I only got a credit after I disputed. Confirmed with their competitors and others doing reviews they are baiting with lower pricing, charging, then ordering from China or from US companies that have long lead times. In my case this is a special order item and no one can get in under 6 weeks but they didn't say that at the time of order and even lied and said it shipped on 6/13 when it never did. Once I fought to get a refund, Ken calls me and says they actually have it in stock and can ship, this was after he hung up on me 30 mins prior. These people need serious help. I've reported to BBB.