• Plumeria Swimwear

Plumeria Swimwear

Overview

Plumeria Swimwear has a rating of 4.4 stars from 458 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Plumeria Swimwear most frequently mention customer service, good quality, and last week. Plumeria Swimwear ranks 6th among Swimwear sites.

Positive reviews (last 12 months): 0%
Positive
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See all photos

What reviewers want you to know

Positive highlights

  • The delivery and customer support too good which is rare in online shopping nowadays.

Critical highlights

  • It's too bad the people she has as the "face" of the company have zero desire to provide any kind of customer service!
How would you rate Plumeria Swimwear?
Top Positive Review

“GREAT customer service”

SR N.
3/16/21

Great experience with customer service. I ordered the wrong size and the rep was prompt in responding to my email and cancelling my initial order after I placed a second order. Money was refunded 3 days later. Perfect! The suit came in, and I love it. I do have to say that it's definitely not worth the full price amount though. $80+ for one of these suits is very steep. If I were going to spend that kind of money on a bathing suit, I'd go for a neoprene suit from Triangl. Just saying.

Top Critical Review

“THE POSITIVE REVIEWS ARE FAKE”

David C.
6/17/23

File card dispute under misrepresentation to get your refund, Plumeria has a return policy in bad faith that they do not intend to honour because the representative/CEO/Gabrielle Cimon will tell you only after the item is returned that you only receive store credit if your order had a discount code Except the website runs never ending sales with forcibly applied discount codes you can not remove at checkout, vendors are not legally required to provide change of mind refunds, but saying you will and then preventing customers from doing so is illegal, file a business complaint to the Californian Office of the Attorney General

Reviews (458)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (79) customer support (16)
Thumbnail of user srn1
1 review
0 helpful votes
March 16th, 2021
Verified purchase

Great experience with customer service. I ordered the wrong size and the rep was prompt in responding to my email and cancelling my initial order after I placed a second order. Money was refunded 3 days later. Perfect! The suit came in, and I love it. I do have to say that it's definitely not worth the full price amount though. $80+ for one of these suits is very steep. If I were going to spend that kind of money on a bathing suit, I'd go for a neoprene suit from Triangl. Just saying.

Tip for consumers:
The bikinis are sized very small. I would suggest sizing one size up.

Service
Value
Shipping
Quality
Thumbnail of user ashleyp618
1 review
1 helpful vote
February 18th, 2021

Plumeria has great customer service! Unfortunately the first time I ordered the bikini's they did not make it to my house and (I believe it was bc of COVID). Plumeria gave me a full refund. So I really liked the bikinis and tried again. Well this time I didn't receive the package so I emailed them and they emailed me right away showed me where my package was. Once again great customer service! I was able to find my bikini finally and it's stunning! Absolutely recommend them!

Thumbnail of user christineb1287
1 review
1 helpful vote
April 15th, 2021

I was disappointed with the top I got— it was a different color than I saw on the model— so when I got an email a few days later to write a review, I vented a bit about the color. I was contacted within the hour about what was wrong and how they could make it better. After a few email exchanges, they decided to send me a whole new bikini set and I had a notification of shipment before the of the day. The new suit came and it looks fantastic!
Thank you for caring about your customers, Plumeria!

Thumbnail of user ab806
1 review
0 helpful votes
April 14th, 2021
Verified purchase

I ordered the magnolia bikini in black on Saturday. It arrived at lightning speed today (Wednesday) in less than one week! I tried it on immediately. I read a few reviews that noted the suits run small so I ordered the L in both the top and bottom to be on the safe side. I'm typically a US size 6,27-28 in jeans, and 36 B so would normally opt for a medium. The large fits perfectly and looks great (boyfriend agrees too). I cannot wait to wear this on my vacation to the DR!

Last but not least, I must admit, I found Plumeria via Instagram. And am generally skeptical when buying off ads, but this suit was too unique to not give it a try. Glad I did!

Products used:
Magnolia swimsuit from plumeria

Thumbnail of user heatherd301
1 review
3 helpful votes
March 21st, 2020

I kept seeing ads on Facebook for this amazingly beautiful bikini. I always am really cautious about ordering things online, but I just loved the color and cut so much that I had to give Plumeria a chance! I'm so glad I did! Totally beautiful bikini. I ordered 2 more because I love it so much! Highly recommend purchasing! And I'm super picky. I live on a sailboat and I can tell this suit will stay put and comfortable while sailing and swimming!

Thumbnail of user wendyd503
1 review
0 helpful votes
April 13th, 2022

I ordered 3 suits in January. One stated preorder March 10. It is now April 13th and each month they push it ahead a month. I contacted the company to ask to cancel as I have since had to buy other suits. My response simply said my apologies Love Plumeria. At this point they have my money and almost 4 months later I have nothing. So in a nutshell robbed.

Tip for consumers:
As order could not be sent I received a full refund

Products used:
None

Thumbnail of user carlaw122
2 reviews
0 helpful votes
April 23rd, 2020

I ordered the Luna Minimalist bikini and the Ariel Unicorn bikini and absolutely LOVE them! The quality is very impressive you can tell the fabric used is superior. The cut on both is gorgeous. I recommend ordering a size up, and if you have wider hips and are ordering the bottoms that do not tie on the sides then order 2 sizes up. The bikinis have a beautiful European look and feel to them I'll definitely be ordering more!

Thumbnail of user ryallg
1 review
0 helpful votes
April 22nd, 2021

So pleased with my suits, the shipping and customer service I received from Plumeria. I'm a return customer and will continue to be! I live in Mexico and shipping is always a challenge here - BUT not with Plumeria. They shipped all my orders next day and they arrived via UPS within 3 business days. They also communicated extremely well with me about shipping as my orders were time sensitive. 5 STAR EXPERIENCE.

Service
Value
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Quality
Thumbnail of user nicholes50
1 review
0 helpful votes
June 14th, 2020

I ordered two full bikinis from this site.
The quality was amazing & shipping time was surprisingly quick. I got them within a week or less from the order date.
I accidentally ordered the wrong size top in one of the suits and emailed for help and return/exchange options. They emailed me back with full information just a day later.
I will definitely be ordering from this site again and recommend it to anyone looking to order bikinis online.
Thank you Plumeria!

Thumbnail of user milenak18
1 review
1 helpful vote
July 27th, 2021

I cannot find words to express how amazing, helpful and kind Plumeria Team is. I have never seen such professional customer service. Not to mention the quality of bikinis, which is incomparable I couldn't recommend their bikinis more

Products used:
Bikinis

Service
Value
Shipping
Returns
Quality
Thumbnail of user elisabeto
1 review
0 helpful votes
April 7th, 2021

The shipping was fast. The swimwear is beautiful. The quality is excellent. The best of all is the customer service, the fast response, they are always there for you if you need assistance. I'm very happy with my purchase.

Products used:
Swimwear

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilyh359
1 review
1 helpful vote
February 17th, 2020

I've bought many times here and I never wrote a review for them so here is my experience with Plumeria Swimwear. In 2018, for the first time I placed an order after hearing a good review from my friend. I am a person who usually go with big brands and I ignore new brand which pops up in social network ads but Plumeria changed my mentality. Their Bikini and Swimsuit collection is the best and amazing quality. No doubt, I am going to continue purchasing from this beautiful site.

Thumbnail of user bris28
1 review
0 helpful votes
June 8th, 2021

I ordered a beautiful suit that was just not the right coverage for my taste and when I decided to return it the customer support was fantastic! They allowed me more time for the return (I am in USA and it had to be returned to Turkey) to accommodate slower pandemic shipping times, and they were so helpful and generous in refunding my purchase. I will be shopping with them in the future!

Service
Returns
Quality
Thumbnail of user kima487
1 review
0 helpful votes
July 15th, 2020

I ordered a swimsuit, but Fed Ex lost it once it reached my home town. I contacted Plumeria and they promptly investigated the problem and mailed another swimsuit. I received it even faster than the first order was taking. I am very impressed with their customer service! Also, the suit is very pretty... its just a bit smaller on the rear coverage than I was expecting, but nothing a little extra sun exposure won't fix.:-)

Thumbnail of user krisv76
1 review
0 helpful votes
May 17th, 2020

I was real impressed by the quality of the swimsuit. It fit to size and customer service was great! Will order again!

Service
Value
Shipping
Quality
Thumbnail of user morgans103
7 reviews
17 helpful votes
March 18th, 2020

My gf said she felt so good and It was a perfect fit. I would certainly recommend this website if you're looking for a quality stuff.

Thumbnail of user annh257
6 reviews
9 helpful votes
March 29th, 2020

It looks beautiful; can't wait for the next summer to put on this bikini. As requested, they sent the exact color and model. I love it!

Thumbnail of user jn251
1 review
0 helpful votes
June 22nd, 2020

I had paid for expedited shipping, however, the coronavirus had caused such a back-up of orders it wasn't possible for my package to be delivered by my desired date. After contacting a customer service representative, I was refunded my shipping cost. The customer service rep was polite and helpful. All in all good experience will definitely shop there again.

Thumbnail of user mariam1255
1 review
0 helpful votes
May 25th, 2020

I love so much my swimwear fit perfect and the material is good and the shipping so fast. I'm very happy.

Thumbnail of user nikkip79
1 review
0 helpful votes
April 21st, 2020

I AM OBSESSED WITH THIS SET! Looks identical to the pictures and fits perfectly! I've bought from Plumeria before and will continue to buy. One of the best for swimsuits! Can't wait to wear this all summer :)

Thumbnail of user nataliej146
1 review
0 helpful votes
April 29th, 2021

I got introduced to Plumeria about five years ago and I must say there was no turning back from that point on. Goodbye Victoria's Secret, goodbye HandM! Plumeria pieces are by no means your regular bathing suits that you can buy at the mall. Everything from the way they are cut, to the beautiful sugar glam and crochet materials make them the most unique and simply the best in the market. I am naturally curvy, a size medium in regular clothing and I own about five sets from Plumeria and they accentuate my curves and small waist like no other. They are what I call my couture bathing suits which I opt for whenever I have a getaway to Miami, the Caribbean or south of Spain! A big shoutout to the customer service reps who delivered my bathing suits in time for my Miami trip a month ago! Plumeria never disappoints and I am forever a fan.

Service
Value
Shipping
Returns
Quality
Thumbnail of user thuyn40
1 review
0 helpful votes
July 18th, 2020

All swimwears are so amazing, very original cut! Despite the delay of 3 weeks, I am so happy to have them now for my holidays. There was a mistake in the order but the client service finds out rapidly a solution to remplace the wrong articles. I am really satisfied!

Thumbnail of user laurend142
1 review
1 helpful vote
September 25th, 2019

There was an issue with my first order due to a stocking error and I was very dissapointed the time I wanted was not available in a timely manner. The customer service team were however excellent and not only did they fully refund me but then they actually sent me the bikini I had originally ordered free of charge as an apology for the original stocking mistake which was very generous and appreciated. Although I didn't get it in time for the trip I originally bought it for, I really look forward to wearing it on my next vacation. I would recommend Plumeria for their honesty and helpfulness and the product itself is also really lovely.

Thumbnail of user emmak43
1 review
0 helpful votes
January 30th, 2018

I am speaking like an average person, buying stuff from online means Amazon, best buy, etc. that something like traditional because they are well-reputed sites you cant go wrong but when it comes to purchasing something through unknown site its always kind of hesitation but I gave a shot, NO regrets. The Swimwear I got the color and design as same as ads I have seen on Insta. Happy with my purchase.

Thumbnail of user kimc212
1 review
0 helpful votes
February 5th, 2018

I would like to recommend the very much appreciated high quality of the swimsuits on Plumeria, Im always reluctant with online retailers but Plumeria exceeded my expectations! In addition, they are AMAZINGLY EFFICIENT!
I have ordered products from the west coast that take longer to arrive, they are in an entirely different country and always amaze me with outstanding shipping speed!
Keep it up!

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From the business

Affordable Luxury swimwear founded and designed in Palma de Mallorca inspired by the beautiful Plumeria flower.

Company Representative

Thumbnail of user gabriellec8
Gabrielle C.

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