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plumbtile has a rating of 4.8 stars from 8,804 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with plumbtile most frequently mention customer service, free shipping, and shopping experience. plumbtile ranks 4th among Hardware Store sites.
No critical highlights yet
After placing my order, I was notified that there would be a delay and offered the chance to cancel. I was not in a hurry and able to wait. The item arrived well before the indicated delay date. I was glad that I waited and that Plumbtile had notified me and didn't keep me hanging. I would definitely do business with them again.
Placed an order on 10/27, received an email from Dawn telling me the order will take 18-22 weeks and it is non-returnable, non-cancellable. OK, I said proceed with the order. On Oct. 31 I get an email that it will be an extra $98 to ship my order (this is on a $1,000+ order). Unacceptable bait-and-switch ordering process. Avoid this seller and give your business to a company that doesn't use these tricks.
Some sales people great some not.
Don't know enough about the parts of brand and need to talk with supplier all time
I am buying something that may get thrown away because you had no size or dimension details on anything. Very disappointed in this. Nearly passed you up.
I had to retype my information three time due to screen jumped to next page. All information disappeared when I press left arrow to view the previous page.
I know I was on a lot of web sites but I thought I remember your site offering a 10% discount for signing up. I did, but never received a discount code.
They do not give a delivery date. No one responds to their "ask an expert" No one responds on the phone
When I did a search on Google for the make & model faucet I wanted, your site came up with a list of others for the same price, AND a line that stated "Free shipping· No tax." When I went to check out, I was charged tax, so this was very much a bait & switch.
I wish you had informed me when the item shipped. No tracking number was provided until I asked you where was my item. You can definitely improved on this area.
For Billing and Shipping address it defaults to Outside of the Country it should default to United States
It is hard to search for the faucets since you have to click on the different varieties first. I rather search within the whole selection. Thank you! Good selection though!
I ordered this product on Nov 13th and did not get it until Nov 28th. I called and emailed twice asking if it had been shipped because I wanted to get it before Thanksgiving, we were redoing our bathroom for company, and although they did get back to me when I contacted them, they never got the product out the door until Nov 22nd. Finally got it yesterday.
Pricing and special discount information presented during google search was different (cheaper) than website pricing (and special discount not applicable)
Waiting for the shipment and did not come. Finally called and was told United Parcel lost it. It was never shipped. It was found and shipped overnight.
Have to go to Newport Brass web site to understand any information about product as this site has no information of any relevance.
Website said free shipping. I don't find out it's actually not free shipping until it's in my cart and I'm going through with the purchase. That is misleading.
My ONLY problem with ordering from your site: no delivery estimate is shown/given. THAT is a PROBLEM!
The pricing is not clear and there is only one option for a coupon code. So, if you are a new customer from California you need to choose either the 5% off or tax give back. In addition, the math for the total cost doesn't add up.
My Ginger curved shower curtain rod, will not stay up. I have installed it according to directions. I sent an email to Plumbtile yesterday asking for help with this issue, I have not heard back.
Navigating website on my Samsung Gs8 was clunky. Couldn't find shopping cart. No search function I could see. Otherwise fine.
It was disappointing to see that the item had free shipping originally to then be told it didn't. Not only that, the shipping cost is not available on the spot. I need to call or be called... I still gave you 3 star out of wishful thinking in the event the shipping cost is low. Otherwise, 1 star
confusing and creates distrust to offer a surety bond as if the website is not reputable unless you purchase extra coverage. Most websites want to encourage customer trust not DISCOURAGE it.
Offer a 5% first-time order that cannot be redeemed for California, better to use the tax back; prefer both.
The chat function worked until I asked my question, then nothing. I stepped away from my computer briefly after I had been waiting a significant amount of time and when I returned the chat box was closed out. I was able to get my question answered elsewhere.
I wish I could have had a chance to do a final review (I selected the "continue" button not realizing it would place my order). That should be made more clear. Also there were no expected shipping dates for any of the items. I assumed that would be reviewed before my order was confirmed.
No where does it say how long it will take to get my items and the final screen doesn't give you a chance to review your order before buying.
No info re: shipping time ( yet )in the process ( I'm ready to check out).
Not able to see details of items I wanted to see to compare my choices.
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Plumbtile offers contemporary and traditional kitchen and bath designs from the finest brands worldwide, through our nationally recognized internet company. Leading the decorative marketplace since 1978, we provide bathroom & kitchen fixtures, designer...
I am so sorry we let you down and you were forced to follow up with us, I really appreciate you letting me know so I can share your feedback with our sales team to improve the entire experience. Thank you for allowing us to work with you on your project