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    PLDT Inc.

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Overview

PLDT Inc. has a consumer rating of 2 stars from 1 reviews indicating that most consumers are generally dissatisfied with their purchases. PLDT Inc. The most common issues with PLDT Inc. are around customer service, which is not as good as expected by some customers.

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Top Critical Review

“Nothing appears to have changed”

Noel A.
6/7/18

Following on from my review of last year. We are well and truly into FIBRE !! I was having so many problems with Internet connection that I was offered a FIBRE connection with increased speed from my 5mbps to 10mbps. GREAT. Wrong !!! The FIBRE system is continually breaking down. Best of all, every time you ring 171 to complain, they have NO solutions to offer and 2 days later you get a call from PLDT marketing wanting you to move up to the next speed level for only another 200 peso pm. If they are unable to supply a service on my present plan, why pay them a further 200 peso for the same NO SERVICE

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Reviews (1)

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noela25
6 reviews
12 helpful votes
June 7th, 2018
• Updated review
Following on from my review of last year. We are well and truly into FIBRE !! I was having so many problems with Internet connection that I was offered a FIBRE connection with increased speed from my 5mbps to 10mbps. GREAT.
Wrong !!! The FIBRE system is continually breaking down. Best of all, every time you ring 171 to complain, they have NO solutions to offer and 2 days later you get a call from PLDT marketing wanting you to move up to the next speed level for only another 200 peso pm. If they are unable to supply a service on my present plan, why pay them a further 200 peso for
the same NO SERVICE
A Monopoly
February 20th, 2017
• Previous review
What can one say about a monopoly ??? A European Saying would be "All mouth and Trousers" They love to spout off about how good they are, how importent you the customer are !!!! When it comes down to basics, they could not care less ...
Every five minutes they come up with new (give me more money) schemes and never stop to make sure the product works correctly. PLDT ran an online "Feed Back" competion in 2016 and in late December announced me as winning a 4 core Tablet and it would be delivered in 3 - 4 weeks. I am still waiting 12 weeks later and my email inquiries have be ignored !!! SO!! Who Cares "WE ARE A MONOPOLY, PISS OFF

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