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PlayerUp

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Minnesota
1 review
13 helpful votes
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They extort and defraud
September 13, 2023
Updated review

Playerup.com offers a middleman service in which they facilitate the trade of game accounts between buyer and seller acting as an intermediary to confirm and hold the buyers funds. They are quick to make this happen, usually within the hour. But when it comes to releasing the funds to the buyer they go silent for weeks at a time. They ignored my requests for 16 days without response until I posted a negative review here. A playerup representative contacted me here within an hour and asked for my information. Things finally looked to be on track and they requested my paypal information. But to release the funds to me they demanded that I delete my negative review. I capitulated to their ransom and deleted the review only for them to go silent again and no payment. So as I write off the money I'm obviously never going see, I hope this review saves someone else the time, money, and overall headache of dealing with this shadiest of companies.

Date of experience: August 14, 2023
Jason W. PlayerUp Rep
over a year old

Status - Transaction Will Resume Once Site Is Back Online

Your transaction is still underway. As soon as the site is back online, your cashout will resume. We apologize for the downtime as it's a legal matter related to a game publisher complaint. If you need support, you can contact us at:

EMAIL SUPPORT
support@playersup.com

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom


They will not pay out to seller
September 11, 2023
Previous review

They'll quickly do the middleman process to get the buyers funds but when it comes to releasing the funds to the seller you'll never hear back from them.

Date of experience: August 12, 2023
Singapore
1 review
0 helpful votes
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Good Customer Service
October 29, 2023

Thanks to playerup I got a refund / fantastic customer service. Be very careful when dealing with sellers on this site that want you to "buy directly" from them. They are most likely going to scam you. If you pay through middleman they will refund you. Directly you're on your own.

Date of experience: October 29, 2023
Paraguay
1 review
6 helpful votes
Follow Eduardo V.
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It has been more than a week and they are not releasing my product. I tried to contact them in so many different ways and they are not contacting me back! Im start of thinking that they are scammers and fraud.
My user name is
Eduvall08 and my ref code is *******513

Date of experience: January 2, 2023
Singapore
1 review
0 helpful votes
Follow Tobias Z.
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I bought an account yesterday and since then the money has left my bank account but as of yet I've not even received a email to confirm my purchase, I have no transaction ID either so I'm sat here just twiddling my thumbs $300 down and no account. I've messaged middleman in multiple different ways even in the urgent messages link they have left on other posts and got nothing back but an automated message,the only person that I can communicate with was the seller and they even think it's odd. If I can get this sorted ASAP then that would be great I didn't want to put this review up but I haven't been left with much of an option. 100% resolved

Date of experience: November 26, 2023
Germany
1 review
0 helpful votes
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Retracting my previous review and adding context because PlayerUp did refund me when initially I thought they didn't. My new revised review here:

1. PlayerUp will refund you if you deal with a scam seller but like 90% of the sellers I contacted on here are sketchy or scammers.'

2. Very quick response from the support team once you get ahold of them, in addition they were very helpful and friendly. Would definitely recommend this website to those who are looking to purchase an account for any particular game. A++. However be aware don't even bother dealing with sellers directly here they all seem sketchy.

Date of experience: February 10, 2024
Jason W. PlayerUp Rep
over a year old

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Poland
1 review
12 helpful votes
Follow Stanislav K.
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I made a sale on web-site more then 2 months ago, only 3 weeks ago a middleman closed the transaction giving me the information, that I will get a payment in max 96 hours. Obviously I did not get no payment neither a response. Now the web-site is off and does not work.

UPDATE: They wrote me few weeks after saying that they will not send me my payment because I wrote a bad review about them :)) ))) LOL, I am going to file a report to police, someone has to stop it and find all the people standing behind this portal.

Date of experience: August 23, 2023
Jason W. PlayerUp Rep
over a year old

Status - Transaction Will Resume Once Site Is Back Online

Your transaction is still underway. As soon as the site is back online, your cashout will resume. We apologize for the downtime as it's a legal matter related to a game publisher complaint. If you need support, you can contact us at:

EMAIL SUPPORT
support@playersup.com

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

Lithuania
1 review
0 helpful votes
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Account banned - fixed
October 17, 2023

After 3 years of using my only account I got perma-banned for "multi-account", if you try to start live chat with them they will just close it, and if you write emails to their support you will get no answer from them.

Edit: The issue was just fixed. Telegram chat is the method of contact I used and they fixed the issue within 5 minutes. Awesome support once you finally get ahold of someone. Don't use sales chat didn't work for me.

Date of experience: October 17, 2023
France
1 review
7 helpful votes
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PlayerUp is a SCAM
February 4, 2024

First of all, there is no thirdparty service (middleman) supposed to act as an intermediary between buyer and seller. It doesn't exist.
PlayerUp didn't respond to any of my messages or tickets.
At each stage, everything is done so that the operations are NOT intuitive for vendors, one feels lost in front of all the buttons and deadlines are pushed to the maximum each time (and always exceeded)
More than a month now since I delivered my account and not a single dollar credited in my account.
Several lawsuit are started in the US for this site that has already been comdamned in the past.

Date of experience: February 4, 2024
Jason W. PlayerUp Rep
over a year old

Contact our live chat and we will get this resolved for you

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Finland
1 review
0 helpful votes
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Finally paid!
October 5, 2023

Finally paid for my order. I will try once more selling here now knowing I can actually get ahold of someone (a real person) to help me with my order. Anyone who is having problems getting paid, try messaging them on facebook chat support. They respond there. Once you get ahold of a real human, they can resolve your issue right away.

Date of experience: October 5, 2023
Czechia
1 review
2 helpful votes
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Fixed it
April 25, 2024

Playerup is a great platform which help seller to sell and buyer to buy without any issue. It is a good step toward secure environment which prevent scams. If we talk about middleman support it is amazing.

Date of experience: April 25, 2024
Jason W. PlayerUp Rep
over a year old

Contact Live Chat

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Sweden
1 review
0 helpful votes
Follow Leona M.
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PlayerUp refunded me the money I lost when I got scammed from a seller. Middleman protection works and is worth it. I just might add they need to work on keeping repeating offenders off the site, as they just make new accounts and resell same channel multiple times without any red flags going off.

Date of experience: December 28, 2023
Denmark
1 review
1 helpful vote
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Hello, I made a deposit of $ 100 with the help of the buy button on the seller's offer. I made the payment (using Skrill) while I am waiting for any answer from you at this time. I do not know if the payment has been posted to you and at what stage is the purchase of an account from a given person.

I have confirmation of payment Greetings, Dominik Telka

Problem is solved, i made a mistake. Middleman answear really fast. Im happy right now :)

Date of experience: March 1, 2024
Jason W. PlayerUp Rep
over a year old

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Sweden
1 review
0 helpful votes
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Edit**Jordan called and got this expedited! Awesome work Jordan! :)

I've purchased an account more than 80 hrs ago. Pending:Approval. I've contacted Middleman and Playerup numerous times to no avail. No 3 way ticket, notta, zilch, nothing. ID:

Date of experience: November 6, 2023
Italy
1 review
1 helpful vote
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Problem with transaction
February 29, 2024

Hello, I made a deposit of $ 100 with the help of the buy button on the seller's offer. I made the payment (using Skrill) while I am waiting for any answer from you at this time. I do not know if the payment has been posted to you and at what stage is the purchase of an account from a given person. I have confirmation of payment Greetings, Dominik Telka

Problem is solved, i made a mistake. Middleman answear really fast. Im happy right now :)

Date of experience: February 29, 2024
Jason W. PlayerUp Rep
over a year old

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Czechia
1 review
0 helpful votes
Follow Aaron B.
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Beforehand I'd like to say that their staff is so busy which makes them focus on you with a delay which MAY end up in weeks but may not be case aswell. I sold my account on PlayerUp which went for $300 but the buyer tried to scam them by using cracked or hacked Paypal. Either way they took legal actions towards the situation and they took the hit on the financial part which means they're working on sending me the full payment for the account still which is very kind of them. We've worked out ID verifications and everything so they'd know we're not connected with the buyer at any shape or form. Eventually a positive feel and experience.

Date of experience: May 19, 2023
Portugal
1 review
1 helpful vote
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Having purchased a $1500 account, I am left with no news from Middleman. I tried every ticket possible within Playerup, only left with automatic responses. This is a significant amount of money and I can't get a hold on middleman. It has been 5 days already. I am a believer this will get resolved soon, but I am truly starting to worry. Yes, I have already tried all you tickets solutions...

Edit: Middleman just replied and opened 3 way conversation. You may re-open 3 way conversation

Date of experience: April 9, 2024
Jason W. PlayerUp Rep
over a year old

Contact Chat so we can fix this

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Netherlands
1 review
1 helpful vote
Follow Alkaseh A.
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A very good and trustworthy company, but some customers do not know some things. This company faces severe pressure in dealing with all the services of the site, and you have to be very patient so that all your needs are settled for you as a seller. But if you are the buyer, your order will often be delivered to you and deal with you within short days, you just have to check with your seller if he is active or not. If you are the seller and you deliver your customer his order and you both confirm the delivery and collection process, leave your list as it is. The broker will complete the order within a month. If nothing happens, try to communicate with them and remind them of your needs. You can contact them via Telegram, Facebook and Discord. But be kind and positive and don't repeat sending your messages or bothering them with that. Write your message and they will respond within a week.

Date of experience: January 6, 2023
Czechia
1 review
0 helpful votes
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Unique platform
October 8, 2023

Quick to help out, use common sense on this platform. It is still a platform which brings 2 parties together in an safe buffer. They are not responsible for the endproduct. They do have several failsafe features which kick in and they are strict as possible to make sure the spammers and scammers don't get through that easily, the flagging system works awesome which helps out new members see what the feedback history is of a seller etc. My experience is more based as a buyer, haven't sold anything on it.

Date of experience: October 8, 2023
Czechia
1 review
2 helpful votes
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Although the sellers can be bad the playerup mods have helped me out settle my order. I had a problem with an order as a buyer and playerup mods helped me settle it which I'm grateful for. I got the refund and they punished the seller as well so I appreciate what they did for me

Date of experience: May 8, 2024
Jason W. PlayerUp Rep
12 months ago

Contact Live Chat

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Hungary
1 review
5 helpful votes
Follow Tetyana S.
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For people who want to know the real face of that company, of manipulations and how they will never pay you - you are welcome to read it - i did full review of story here - *

Never and never sell your accounts here!
Feedback from reputable seller who work at lot of marketplaces - this one is most horrible one which will not pay you your money

Once again, Never and never sell here

I wait on my money 8 month and me honestly not believe that i will ever get it!

They owe me 1850 USD - i never got them

*External link redacted by admin

Date of experience: April 9, 2024
Jason W. PlayerUp Rep
over a year old

Contact Live Chat

Your payout is delayed for a specific reason. Contact chat and we'll assist you further.

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Overview

PlayerUp has a rating of 3.1 stars from 296 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerUp most frequently mention way ticket, customer service and game account. PlayerUp ranks 2nd among Video Game Mods sites.

service
142
value
122
shipping
94
returns
106
quality
116
This company does not typically respond to reviews
+181