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PlayasiaReviews 109

2.9

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Playasia Reviews Summary

Playasia has a rating of 2.9 stars from 109 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Playasia most frequently mention and customer service. Playasia ranks 30th among Games sites.

service
41
value
43
shipping
39
returns
24
quality
39
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Norway
1 review
0 helpful votes
Follow Christopher T.
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I purchased this 2 times on accident ''poor purchasing system'' and also got a key that didn't even work for the game CLEARLY specified as ''strayed vr'' even including a picture of the game. I redeemed my two codes and BOTH said the same thing, ''product already owned'' which is UN TRUE if it was talking about strayed.

Date of experience: August 7, 2025
France
1 review
0 helpful votes
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Safe and fast deliveries of orders. Cards codes are even delivered nearly instantly, the customer service answer quite fast and stay with you until the end, I 100% would recommend Playasia.

Date of experience: October 19, 2024
GB
1 review
0 helpful votes
Follow Kamil R.
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Gaming keeps me occupied part time. Thank you for this service. I look forward to playing and testing future games. Hopefully more games will
Be available in Europe in future.

Date of experience: June 3, 2025
Indiana
1 review
0 helpful votes
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The shopping process was simple, and checkout was quick. The only thing I'd change is that it'd be nice if they supported Google Pay, but PayPal works, too.

Date of experience: May 9, 2025
Oregon
1 review
0 helpful votes
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A good site
July 18, 2025

Quick and easy to use and nice selection and prices seem reasonable this the site I like using to import games

Date of experience: April 22, 2025
Kansas
1 review
0 helpful votes
Follow ÉR g.
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Stop forcing double authentication on me. It's annoying and a waste of time when I consider my account secure enough for the low danger it possess even if hacked.

Date of experience: March 30, 2025
California
1 review
0 helpful votes
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Terrific company!
March 26, 2025

Easy to order from, reliable and always great at customer service! Every item I've ordered has been as described and has been safely packed and shipped!

Date of experience: March 19, 2025
New York
1 review
0 helpful votes
Follow J V.
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I am grateful to be able to receive things from Japan that I wouldn't be able to get otherwise. I've ordered before and I will order again. Keep up the good work Play Asia!

Date of experience: March 13, 2025
GB
1 review
2 helpful votes
Follow Antoni R.
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I wish I could give this company zero stars. This website is nothing but a scam. I purchased digital services/codes from them, and not only did they fail to deliver as promised, but their customer service is an absolute joke.

After weeks of back-and-forth emails with their so-called support team, I still have no real resolution. They could've mentioned your bull$#*! 'terms and conditions' from the start instead of wasting my time for weeks asking me to provide screenshots several times. I did not receive valid codes, and you outright stole money from me.

What's worse is their total lack of accountability. As a loyal customer for years, the least you could've done was offer a refund or in-store credit. Instead, I got meaningless responses that sound copy-pasted from a script. Your customer service team is totally inept—honestly, I bet AI would do a better job soon.

This entire experience is beyond disappointing, and I will never make a purchase from your scam site again. Rest assured, I'm reporting this to consumer protection agencies and disputing the charges with my bank.

Save yourself the frustration, wasted time, and lost money. Don't fall for their scam. This company is unethical, untrustworthy, and should be avoided at all costs.

If you're looking to purchase digital gift cards, try PC game supply or CD Keys instead!

STAY AWAY!

Date of experience: December 29, 2024
Colorado
1 review
1 helpful vote
Follow Rya S.
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Horrible experience trying to purchase PSN gift codes as a present for a friend. I bought 4 $50 codes and none of them work. Support is extremely unhelpful and sent me in circles. Would not trust at all for anything but physical goods, and even then you can probably get a better deal just by looking on Amazon.

Save your money, don't get scammed.

Date of experience: May 4, 2024
Washington
1 review
0 helpful votes
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Awesome site, used them for several years. They have a wide selection and amazing customer support. 10/10 will shop again!

Date of experience: April 29, 2024
Nevada
1 review
0 helpful votes
Follow Lovely H.
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I am a regular customer when it comes to buying these JP iTunes gift cards, and I can humbly say that they are ALWAYS fast and easy to buy! The only thing is that I wish they were a bit cheaper considering the worth of USD to yen. Definitely recommend however!

Date of experience: March 22, 2024
Illinois
1 review
0 helpful votes
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I love Play Asia
February 9, 2024

They rock and have a lot of games you can t find elsewhere Great games, good customer service and good prices for many of the games.

Date of experience: February 9, 2024
New York
1 review
0 helpful votes
Follow Robert M.
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I ordered a Hong Kong PSN digital card and it couldn't have been any easier. Got my code instantly. No problems. Completely satisfied with my purchase. Admittedly I was worried at first. But rest assured after my purchase and how easily it was done. I have no worries or reservations about purchasing anything from here. You have a new life long customer and I will be purchasing more!

Date of experience: January 12, 2024
Michigan
1 review
0 helpful votes
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I deleted my unfavorable review since they found my order correcting the mistake,I'm happy the game is finally on its way and it being my first time buying from you I was a bit turned off to buying from so far away because of how it went. But you redeemed yourself with the speed that my second order made it,as long as my first order gets here safe and sound I'll be happy

Date of experience: December 16, 2023
Philippines
1 review
0 helpful votes
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Easy and Efficient
December 8, 2023

I recently purchased PSN credit for the Singapore network from Playasia and had a very positive experience. The process was quick and effortless, with the pricing being both competitive and affordable. The integration of PayPal for payments added to the convenience.

What I particularly appreciated was the post-purchase account creation option. It was seamless—I only needed to set a password. This feature is beneficial for future reference, such as checking my download history or retrieving codes.

Initially, I was unsure about how I would receive and access the code, which led me to wonder about account creation during the payment process. Perhaps informing customers beforehand that an account will automatically be created after payment could alleviate similar concerns.

Overall, my first-time experience with Playasia was very satisfactory.

Date of experience: December 7, 2023
California
1 review
0 helpful votes
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Thankful to this site for being able to provide a game edition that is not available in the US. Shipping rates are still expensive though.

Date of experience: November 12, 2023
Australia
1 review
0 helpful votes
Follow Joshua H.
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Easy and convenient
November 6, 2023

Play-Asia is a great service. It's quick and easy to navigate, they have a great range and they have good prices!

Date of experience: November 6, 2023
South Dakota
1 review
0 helpful votes
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So easy!
October 28, 2023

Very easy to get funds for japanese eshop. Got my code right away. We couldn't add funds any other way, this was a lifesaver!

Date of experience: October 26, 2023
Canada
1 review
1 helpful vote
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Excellent company, highly recommend
October 12, 2023

Playasia always has what I want in stock and at a really good price. Delivery is quick and efficient, which is rare where I live in rural northern Canada! As a mum on a budget I highly recommend Playasia, they have proven to be an honest and reliable company.

Date of experience: October 11, 2023

From the business

Online shopping for Import Video Games, Digital Codes, iTunes Cards, Mobage & PSN Cards, Movies, Music, Electronics, Computers, Software, Books, Apparel, Personal Care, Toys & more.


play-asia.com
Founded in 2002
Hong Kong, HK, Hong Kong